We suffered through the hail storm that came through Central KY in 2023. Republic was one of the contractors that canvased our neighborhood the following day. We were looking for one company that could handle our whole home repairs from the hail: roof, siding, gutters, facia, windows, deck, and fence. Our salesman committed that they would handle all of that without hesitation, and that Republic would provide top quality installation and service. Sure enough, we were the first house in the neighborhood to receive a new roof. It was installed in one day very efficiently by their crew, and they also cleaned up any mess they made during the installation. Because of this, I even made multiple recommendations to others who had experienced the same hail storm we did on Republic's behalf.
That's where things took a turn. Communication up until that point was top-notch, but stopped once the roof was in. We made multiple calls to our salesman and their office for status updates, which could not be provided. We also busted them lying to us multiple times about whether pictures were submitted, or measurements were taken, or materials were ordered/ready to be installed. For us to get any of the other work completed, we had to stop any payments to them. Only then would they actually look into getting the remaining work completed. They even had to measure our windows over 3 times just to get them ordered, which they didn't get ordered for 6 months! There was always an excuse as well, primarily blamed on the supply chain. The only problem with that excuse was I was watching my neighbors getting everything that Republic claimed wasn't available. The only communications we would regularly get from Republic was "Where is our money?", not "Here's a status update on the work still yet to be completed." For each portion of the job, outside of the roof, we had to raise a stink just to get them to acknowledge that they had work yet to be completed. It even got to the point where the owner came to our house to address the situation. He said he would personally see to it that the remaining work would be completed. Like the salesman, he made a commitment he would not be able to keep.
Yesterday we made our last payment to them. That's over a roughly 9 month period. Needless to say, they never completed what they committed to completing. They never did anything with our deck or fence, other than take pictures, which never made it to our insurance. We still have a portion of our facia that has damage, which they've never taken care of, even though we've pointed this out to them multiple times. Even when handing them the final payment I pointed out the work was not done. The salesman yet again said "That's unacceptable and I will get to the bottom of it and get back to you." Needless to say, not a word from them. We've given up dealing with them because clearly they over-promised and under-delivered.
Moral of the story: If you want a new roof, they do fine work. But if you want other work to be completed, find someone else.