Redmond Roofing

First as I solicited repair estimates, many roofing companies declined, new roof installations only; which seems short sighted to me. One company that seemed professional never submitted an estimate after a site visit. The main reason I chose Redmond Roofing was the repair technician, Ricardo. First, he performed the estimate site visit; he seemed diligent, personable & knowledgeable during estimate visit. Later when I was discussing the estimate with Redmond Roofing & I asked if Ricardo would be present during the repairs. Yes, he would be doing the repairs. I liked the continuity. The repair work was scheduled for 2 weeks later. Arrived on time, worked non-stop, cleaned up and shared photos. Another detail I appreciated: some roof plywood had to be replaced. Ricardo showed me removed painted plywood & what it would like if not painted. My wife & I hustled down to a paint store & purchased some can spray paint. Those repairs blend in thanks to his shared tip. No deposit or pre-payment required, signed an agreement & the invoice was emailed to me.
If I have future roofing problems this is the company would contact.

My family requested cost estimation for re-roofing from several companies. Christ and Redmond Roofing have provided us with excellent customer service and good cost estimation. Will recommend to others to reach out to Redmond Roofing if anyone needs roofing service.

My family recently purchased an older home and ended up having some roof leaks during the winter. Come to find out that the roof was installed by Redmond Roofing and was at or near the end of the warranty period. We were really scared of potential costs and reached out to them for help.

And let me tell you… they went ABOVE AND BEYOND and completely repaired the roof covering all expenses!!! Wow!

Their team was courteous, professional, and left no mess. We also had them add in some additional roof venting and their pricing on that came in much lower than expected. I will never use a different roofing company. Customer for life! Thank you Redmond Roofing!

If you need the best roofing company in town, look no further.

Wow! I am absolutely blown away by this company. Redmond Roofing went out of their way to give our family a first class experience. As a first time home buyer, we are new to home projects. We recently bought a fixer-upper home with the roof needing quite a bit of TLC. I reached out to this company and by the next day they had a full report, including drone photos, and tips of how we can help rehab our roof and extend the life of our current situation. This is a family business and it feels so good to work with people who are experts in this field, and pillars of our community. Redmond Roofing is second to none and I would without a doubt recommend them to anyone looking for roofing services.

I called to ask for a quote on a new roof. Over the phone, they asked me some questions about the roof and house and offered some advise that should put off the need to replace for several years. The time they took to question and explain everything over the phone is very appreciated. I will be back when it's time for a new roof.

I've been putting off writing this review for a very long time but RR's refusal to remedy a situation they themselves caused has left our family in a terrible position and it isn't fair.
Our roof was fairly new (installed by someone else) but due to some kind of installation issue, it leaked. I decided not to trust just anyone and hired RR to come out and fix it. Redmond Roofing re-roofed appx. 300 sq/ft ($3000+) with similar asphalt shingles and solved that issue. However, they not only replaced the effected area, they also continued around the corner from the valley and replaced a section there as well - an area which was NOT leaking. Now this is strangely lumpy and leaks badly. Unfortunately, we didn't notice it right away. Now we have worsening damage.
We also noticed right after the repair that RR's crew had used the existing roof as a cutting board to slice pieces on for the repair they were doing - causing deep cuts into the existing roof. That area is disintegrating and looks very bad now. They also employed a very strange technique to rebuild the valley which used no angled cuts.
RR's response is that they can come out in a couple of weeks but no sooner. They can't do anything for us. Meanwhile my roof is leaking, rotting and lots of black mold is forming, Damage is occurring to the ceiling underneath as well. As I write this, it's dripping.
You would think that a repeat customer with an issue caused by them would get some kind of help under these circumstances but we're left on our own.
Oh I should add that they did give me the name of someone to hire at my own expense. He didn't answer his phone..
Should I trust anyone *they* recommend?

I heard about Redmond Roofing via my long time contractor after I thought I had locked in on another roofing company but gave RR a shot at my business. I'm very glad I did, I found them to be very straight forward with their estimate and supporting documents to help you make an informed decision. Also, when work began the rains crept in and team left for the day and later that night around one of my many skylights we had a very slow leak which was near my TV & entertainment center- I notified Bob the owner via text and he has his crew there to fully tarp the skylights within the hour if not sooner. This was our only small issue otherwise all went as planned, team did a complete cleanup of my house and surrounding area and are very professional. Lastly Redmond Roofing has the best pricing utilizing top materials from local companies. We are very happy with the end results and hope this will be our first and last major roofing project :-)

Avoid this roofing company at all costs. They make multiple mistakes, don't own up to it, and take zero accountability for their mistakes. You are better off with other roofing companies in the area.

Although the actual quality of work from this company is decent, the level of unprofessionalism from their office combined with the careless mistakes they made resulted in a bad sour taste for me. In addition to multiple rescheduling, Redmond Roofing made 3 strikes that led to this low rating review:

1. The original assessment missed the need for a flapper vent installation. On the service day, this was added as an extra cost to the invoice.

2. The original assessment missed the need for a 3rd spout extension installation. We had to schedule a second service day and, of course, this was an extra cost to the invoice not originally captured in the quote.

3. When asked for an explanation for the multiple misses, the repairman deferred to the head office. The head office manager, Rochelle Black, was nasty and rude when responding to the inquiry. She first tried to shift the blame back to the repairman, then said that there was a mistake in a challenging manner ala "now what are you going to do with it?". I was very put off by Rochelle's lack of customer service manners, yet I clarified that all I'm asking for is an explanation and an apology. She nastily said that they won't beg and go down on their knees about it. I clarified again that that wasn't what I was looking for and asked Rochelle if she realized that their mistakes have caused me extra money that wasn't planned for. Rochelle denied it and proposed a solution that was not a solution at all (uninstall the 2nd downspout and install it on the 3rd downspout location). There was no apology for the mistakes and for the inconvenience, no accountability at all. Some time later, I received a 1-line email from Rochelle stating that they won't charge for the flapper vent and consider the repair contract completed. This is despite the still-missing 3rd downspout that was included in the contract. I had to spend even more time to write to Rochelle explaining that I don't mind paying for the flapper vent, but don't consider the repair contract to be completed as the 3rd downspout was still missing. The repairman showed up sometime later to complete the job. When I reminded him that, when other businesses made mistakes, they typically eat the costs of fixing the mistakes instead of charging it back to the customer - the repairman actually had the decency to apologize.

What really disgusts me from this interaction is the lack of ownership of one's own mistakes and the lack of accountability and customer orientation. Seriously, give your business to the many other roofing companies in the area - you would be glad to stay away from Redmond Roofing.

If the above is still not enough to convince you, I just noticed that Rochelle Black gave Redmond Roofing a 5 star review on Google Review about 4 months ago (June 2020). No doubt in an effort to boost the rating of this company online. I've reported this conflict of interest to Google.

This review is long over-due! If you're in need of a new roof, Redmond Roofing is the one to call! We replaced our roof last summer and after getting 4-5 bids, we found Redmond Roofing to be straight forward with their estimate and with NO hidden costs. Dale hand delivered the estimate, which was very easy to read and understand and he took the time to answer a few of my initial questions. The workmanship of the crew was very professional and their daily clean up was exceptional! They were courteous, reliable and very responsive when an issue arose. They not only addressed it immediately, but kept us informed along the way, as our approval was needed. Bob, the owner, was not only easy to reach with questions or concerns but stopped by periodically to check on the progress. He is very personable and it is obvious he cares that his customers are provided top-notch service. His employees have been with him for many years, which is a testament to what kind of an employer Bob/Redmond Roofing is. I highly recommend Redmond Roofing for all your roofing needs.

Companies often tout their ability to “exceed customer expectations”, but rarely do. I found a true gem when I found Bob and his company Redmond Roofing. From start to finish he and his team did a truly outstanding job and really did exceed my expectations. His crew was thorough and detailed in their work, friendly to my family and pets, and – this may seem a little silly – did an amazing clean job cleaning up (my yard and patio were even cleaner than before!). I simply cannot say enough nice things about the work Redmond Roofing performed. I highly recommend them.

Bob has provided excellent service and help to my friends. If I need a Roofer, I trust his team to fix and replace your roof.