- Fenton
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Randy’s Handy Service LLC”?
Customer feedback presents a mixed sentiment towards the services provided. While several reviews highlight Randy's professionalism, communication, and efficiency in fixing issues, a significant number of customers express frustration over unprofessional conduct, poor customer service, and failures in communication. Some reviewers describe experiences where appointments were missed without notice, leading to wasted time and additional expenses. This contrast between positive and negative experiences suggests a need for improvement in reliability and customer relations.
What Users Like The Most
- He quickly identified the problem with the A/C and fixed it.
- Randy was a pleasure to work with. He stayed in communication about claims and arrival time.
- Service was professional and Randy is personable.
- Randy has always been prompt, and the work is done well.
- He assessed the problem and got it done the next day.
What Users Like The Least
- Horrible customer service! No show then when they did show work was not done properly.
- Failure to communicate on ANY level, even after reaching out to narrow down a time frame.
- I had to hire another company to fix my AC; I was actually scared how unprofessional this man was.
- I scheduled three times just to get service done only to not have it done properly!
- They failed to show or communicate they weren't going to show, wasting an entire working day.
Recommended Reviews
Not licensed for Illinois, but warranty company tries to use him for heating and plumbing.
Plumbers in Illinois are required, by law, to be registered with the Illinois department of Health.
Also please read business owners previous response regarding "ghosting" by the business owner when he was assigned to a warranty company previously.
Actually read all of this business owners response to reviews.
This person accepted work, for Choice Warranty company, for a boiler system, without proper and legal licensing.
This was one of the worst experiences of my life. I had to hire another company to fix my ac I was actually scared how unprofessional this man was Randall or whatever his name is unfortunately, I lost money dealing with this man very unprofessional talk over you. Actually the most scariest part was when he told me he may have Rewired the thermostat and maybe the wires were touching so I unplugged my HVAC system because I was scared that I could’ve blew up and he said oh I don’t work weekends and this was a Friday so I cannot come back till Monday. Very very unprofessional run for your life.
Horrible customer service! No show then when they did show work was not done properly and left toilet inoperable and had to hire and independent contractor to come out and finish the job. Randy left while I was on the phone after only being there for literally 2 mins! Very unprofessional! Had to schedule 3 times just to get service done only to not have it done properly! Don’t use.
- Fenton
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured