Randy's Do it Best Hardware

I've lived close by since late 2023. I don't think I've bought anything except for some keys I've had made here because Walmart here doesn't offer that service and honestly finding an employee who could help if they did would be nearly impossible. However, I have been in and inquired about something before. I was considering painting my parking space lines and numbers until the HOA decided to do it. Randy's sells the cart thing and paint to do the job or they told me that renting one from them was also an option and what the prices were for renting.

Each time I have been here EVERYONE has been friendly and the person in the key department was helpful too. Especially the one time my wife and I tried to get a house key to her grandmother's house made but it was too old of a key and they recommended a lock smith.

It's nice to have somewhere close by that sells just about any tool I may need with knowledgeable, helpful and friendly associates!

I purchased a Stihl 800X backpack blower. All of the employees that waited on me were super and very helpful. The best part about this experience was, the next day I received a message from Randy H. letting me know that there was a promotion for the item I bought and that I had over charged due to the current promotion. Within 5 minutes they had credited my overpayment back to my card and apologized several times. This high degree of ethics, honesty, and customer service is not heard of much these days!!! Thank you and you now have a customer for life. I highly recommend this business!!!

I am always impressed with Randy’s Do It Best Hardware. As soon as you walk in the door, you are greeted by a friendly face willing to help you find whatever you may need. It’s great to have a hardware store nearby, so I don’t have to travel 20+ miles to buy from a big box store. Randy’s sells nearly everything!

We love Randy’s and feel so fortunate to have the shop close by. The staff is always friendly, always knowledgeable and able to help, and many times we find items at Randy’s that the bigger stores do not carry. Randy’s Hardware also has great hours. Another huge perk is that I can do Amazon returns using their UPS service!

Very unprofessional service from Shirley (the owners wife ) and male shift manager. Upon arriving in the back of the store for UPS drop off the two of them were standing back there. Shirley had a very foul attitude towards me as the customer and continued to argue with me about my label not being received by them via email for print off. I stated to her that it shows on my end that it went through three times but it’s no problem I can try again if she’d like. She sent me to the front of the store saying it was my phone and not their computer. I went to front and came back she then had me waiting again while she was busy showing the male manager on shift how to do something. I said can you check your email again please I have my baby in the car with my husband and it’s 100 degrees outside I really don’t want to keep them waiting any longer. She stated for me to just wait. Moments later checks again and says “ Oh you must have sent it again” I stated I did not that it must have just come threw on their end and she again argued it was not their computer or service. I just assumed she was having a bad day and ignored the poor mannerisms from her. Then while awaiting for her to print my label she took a phone call so I asked the manager beside her if he could hand me the label and tape so that I could finish dropping off my package since she was busy at the moment. He just looked at me but didn’t hand me anything. Finally when Shirley was ready she got the tape herself and wouldn’t allow me to touch it for some reason. She applied a piece of tape across the front on the box. The package was not sealed properly and I was confused why she was not allowing me to tape my package. When I finally was able to leave my package for UPS pickup she handed me a handwritten piece of paper and told me to take it to cashier. I did and the cashier stopped me telling me I owed them $2. I was baffled. I asked what for. The cashier stated she had no idea but that is what the note reads and called for the male manager. When he came up front he asked what the problem was. I stated I didn’t understand the $2 charge. He said it’s for the labor and tape. I said what labor!? And I asked if there was a sign anywhere stating they charged for labor and tape because neither him nor Shirley informed me of this charge. He stated “ No there isn’t but you still owe us $2.” I said that’s ridiculous while it may only be $2 I could’ve went next door to Dollar General and purchased a whole roll and properly sealed my package rather than applying a piece of tape not even holding everything shut, plus I would not had to deal with the poor customer service I received from them. He stated “ Well you pay $2 here or $2 there it’s still $2 and that’s what you owe” I was extremely disappointed in the lack of information
customers are made aware of this charge but even more disappointed in the very rude and unprofessional mannerisms the two had considered Shirley is the owners wife and the other the manger. I will not be returning to this place knowing they treat loyal customers in such a hateful tone.
Note: Advance across the road offers FREE taping services with excellent customer service and packaging! FREE

We've always gotten great service at Randy's but I had an exception experience recently. I've had a Benchmade knife for several years, but I broke the tip off the blade quite some time ago. In seeing the "knife of the week" videos that Christian shares on social media, I learned that Randy's was a Benchmade dealer so I took the knife into the Timberville store to get feedback on what could be done. To my surprise, Christian took care of sending the knife back to the company for repair. Although I also receiving shipping notifications from the carrier, Christian also contacted me directly to let me know when it was back. The knife is as good as new! Thanks so much for being a great locally owned retailer that focuses on providing outstanding customer service!

I was purchasing items with my employees and we were all racially profiled at this store. Employees followed us around the store and made insensitive remarks. We overheard employees say “pull up the surveillance videos” while we were paying at the front. The store has an overall unwelcoming and unsafe atmosphere for POC. Beware.

Randy"s is our first choice for getting items for new projects or parts to make a repair. Their staff is knowledgeable and helpful. We choose to come to Randy's before buying from the big box stores. We love their personal service and highly recommend them!

Friendly & knowledgeable sales associate's, decent inventory, prices not too bad. It's nice to have a local well stocked hardware store in the Broadway area!

Friendly employees. I just wish Randy's sold electrical staples in a large box or jug. I go through a lot of electrical staples. They only had one little box of electrical staples on May 3, 2022. I bought it but I was disappointed.

Great place. Staff is knowledgeable on everything in the store. I choose this place over Lowes or Home Depot any day of the week on items Randys carries.I wish they had more in store. I would cut out Lowes and Home Depot for good. These guys know hardware.

ordered hults bruk agdor axe on jan 18 got it on jan 22 very nice axe was packaged very well Randys has top quality products not the average hardware store wish we had one in tn I highly recommend them would order again

I have used Randy's since it opened and I am constantly reminded of why I go there. It is about service. I can get hardware at many places but I can not get the service and help I desire from other places. I appreciate having a knowledgeable staff that can help me when I have questions. Thanks Randy and staff for your contribution to this area. You are appreciated.

Went to this store to find one specific item and they had it in stock, with a good price on it. Good local owned business.

Store is always clean and well-stocked. Staff is consistently friendly and helpful, without feeling overbearing or selling stuff. A lot of big box hardware stores could take notes on how this one operates.

Wonderful store! It is so nice having an knowledgeable employee to greet you after you come in the door to ask if you need assistance finding something and to answer any questions

Always greeted at the door and if you have something you need to find they direct you to the area. Also all employees are ready to offer advise on the right products for your needs

Very helpful staff, if they don't carry what you're looking for they will tell you where it can be purchased

We have called or gone in the store and asked Randy what to use for this or that and he always gives good advice. Good products good prices and wonderful help.

It's wonderful having a REAL Community business, with staff that greets you with a smile; offers their expertise, and assists in problem solving in a fair, honest manner.
Living in an 1853 Farmhouse, in need of repair, I've run into some unique situations, requiring innovative solutions. Randy's has come through whenever I've needed help.
I can't say enough good about this store!

Can't say enough about how nice it is to have the store in Broadway/Timberville. Friendly and helpful people all around!

Wonderful staff, nice selection. PLEASE PUT A RANDY'S IN PARK VIEW OF HARRISONBURG NEAR EMU. THERE'S NO HARDWARE STORE EVEN CLOSE AND YOU GUYS WOULD DO AWESOME HERE.

It’s so pleasant to walk into a place of business, and the employees greet you in a way you just know they are glad you came to shop with them.

You know what is nice?
Walking into a store, being greeted, and helped by a knowledgeable staff.

You know what is wonderful?
Having said staff help save you time and money by inquiring what you are planning on so they can better help!

You know what is awesome?
Randy's.....hands down the best hardware store I have ever been to.

Could not ask for a better local hardware store! They have always surpassed expectations and go above and beyond to make sure you have what you need!

They have most things that you would need. Kinda pricey. Good service. They always help me find what I need.

Great helpful workers. The prices might be a little higher than Walmart. But you get what you pay for!! The people know what they are doing and are always there to help you with whatever you need.!.

Randy and his team treat you like Royalty! If you want help, they do so gladly! If you just want to browse, they'll let you do that too!

Added:
They have a huge selection of hardware, very rare is the day I walk out of there without something that will work for the project I'm working on. Plus they have a rewards system that rewards you for shopping there!