Burgess Plumbing Inc.
- 5921 Klines Mill Rd, Linville, VA 22834
- Commercial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
At Burgess Plumbing Inc., located in Linville, Virginia, we pride ourselves on our extensive expertise in roofing solutions, including roof repair, waterproofing, skylight installation, and leak repair. Our commitment to managing both residential and commercial projects allows us to tackle a wide range of challenges, ensuring that every job is completed to the highest standards. Our organized and detail-oriented approach enables us to coordinate complex projects seamlessly. We understand the importance of delivering durable, high-quality results that provide long-term value for our clients.
Whether you need a simple repair or a comprehensive installation, our skilled team is equipped to handle every aspect of the process with precision and reliability. Serving Linville and the surrounding areas, we are dedicated to being your go-to resource for all your roofing needs, ensuring that every project is managed thoroughly from start to finish.
What people say about “Burgess Plumbing Inc.”?
Customer feedback is mixed regarding the service provided by Burgess Plumbing. While several reviews commend the swift and professional responses, particularly from specific employees, there are notable complaints about poor communication and unsatisfactory customer service experiences. Issues were raised about incomplete jobs and unexpected charges, leading to significant dissatisfaction. Prompt delivery and skilled workmanship are highlighted positively, but the negative experiences overshadow some of the praise.
What Users Like The Most
- The initial email questioning their service area was met immediately by Melody Burgess.
- Alec arrived on time and conducted the installation efficiently.
- Burgess was quick, professional, and thorough in fixing the leaky sink.
- Alec did an excellent job, courteous and fast in replacing the water pressure regulator.
What Users Like The Least
- The operator expected me to collect information about the water heater.
- The customer service provided by Melody Burgess is terrible.
- The job was not completed, and I received a bill with a threatening note.
- Conversations with Melody are described as unpleasurable and discouraging.
Recommended Reviews
Called to get a quote for replacing the water heater. Asked the operator if they did service in my area and if they could do the replacement. They told me yes to both my questions. Operator asked question about the water heater that I do not know and I asked if someone could be sent out operator refused to send someone out. I don't know anything about water heaters. That's why I called them, but operator expected me to collect the information for them. Poor service.
Wow! What a difference. I have used many different plumbers during my time in the Shen Valley. Burgess Plumbing is by far the best. My initial email questioned their service area and area of expertise, and it was met immediately by Melody Burgess, when I say immediately, I mean immediately. I sent a question about hot water heaters at Noon, and it was answered by 3 PM. Melody was polite and knowledgeable. She asked for a few pictures and confirmed Burgess Plumbing could meet my needs. We scheduled a date, and as promised and on time, Alec arrived and conducted the installation. What a pleasant young gentleman and very knowledgeable. The installation looks amazing. Melody stayed in contact throughout the time and remained responsive. Since moving to the Shen Valley, I have gone through many plumbing services, and I will forever be a Burgess Plumbing customer. Great Job, Melody, and Alec. Thank you for ending my search for a quality plumber. I have found one, Burgess Plumbing.
The customer service provided by Melody Burgess is terrible.
The job they did was not completed.
We were to have a follow up and were told hatefully by her that another charge would be incurred.
No one ever called to schedule; received a bill for over $400 with a threatening note that we are going to be turned over to collections.
Brian is pleasant to deal with; avoid conversations if at all possible with Melody. It will turn you from ever wanting to do business with them
A very dissatisfied customer.
In response to the follow up comment, the job WAS not completed and the phone call was made 2 DAYS later.
My comment here was explicitly regarding the rude and hateful demeanor of Melody Burgess.
137 locals recently requested a quote
- 5921 Klines Mill Rd, Linville, VA 22834
- Commercial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
Companies Similar in Profile
