Logo of Burgess Plumbing Inc.

Burgess Plumbing Inc.

  • 5921 Klines Mill Rd, Linville, VA 22834
  • Commercial Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Burgess Plumbing Inc., located in Linville, Virginia, we pride ourselves on our extensive expertise in roofing solutions, including roof repair, waterproofing, skylight installation, and leak repair. Our commitment to managing both residential and commercial projects allows us to tackle a wide range of challenges, ensuring that every job is completed to the highest standards. Our organized and detail-oriented approach enables us to coordinate complex projects seamlessly. We understand the importance of delivering durable, high-quality results that provide long-term value for our clients.

Whether you need a simple repair or a comprehensive installation, our skilled team is equipped to handle every aspect of the process with precision and reliability. Serving Linville and the surrounding areas, we are dedicated to being your go-to resource for all your roofing needs, ensuring that every project is managed thoroughly from start to finish.

What people say about “Burgess Plumbing Inc.”?

Customer feedback is mixed regarding the service provided by Burgess Plumbing. While several reviews commend the swift and professional responses, particularly from specific employees, there are notable complaints about poor communication and unsatisfactory customer service experiences. Issues were raised about incomplete jobs and unexpected charges, leading to significant dissatisfaction. Prompt delivery and skilled workmanship are highlighted positively, but the negative experiences overshadow some of the praise.

What Users Like The Most
  • The initial email questioning their service area was met immediately by Melody Burgess.
  • Alec arrived on time and conducted the installation efficiently.
  • Burgess was quick, professional, and thorough in fixing the leaky sink.
  • Alec did an excellent job, courteous and fast in replacing the water pressure regulator.
What Users Like The Least
  • The operator expected me to collect information about the water heater.
  • The customer service provided by Melody Burgess is terrible.
  • The job was not completed, and I received a bill with a threatening note.
  • Conversations with Melody are described as unpleasurable and discouraging.
Recommended Reviews
Overall Company Rating
Average 3.4
Out of 5 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
tyrique gilliam
Mar 3, 2025

Called to get a quote for replacing the water heater. Asked the operator if they did service in my area and if they could do the replacement. They told me yes to both my questions. Operator asked question about the water heater that I do not know and I asked if someone could be sent out operator refused to send someone out. I don't know anything about water heaters. That's why I called them, but operator expected me to collect the information for them. Poor service.

Tony Matos
Feb 22, 2025

Wow! What a difference. I have used many different plumbers during my time in the Shen Valley. Burgess Plumbing is by far the best. My initial email questioned their service area and area of expertise, and it was met immediately by Melody Burgess, when I say immediately, I mean immediately. I sent a question about hot water heaters at Noon, and it was answered by 3 PM. Melody was polite and knowledgeable. She asked for a few pictures and confirmed Burgess Plumbing could meet my needs. We scheduled a date, and as promised and on time, Alec arrived and conducted the installation. What a pleasant young gentleman and very knowledgeable. The installation looks amazing. Melody stayed in contact throughout the time and remained responsive. Since moving to the Shen Valley, I have gone through many plumbing services, and I will forever be a Burgess Plumbing customer. Great Job, Melody, and Alec. Thank you for ending my search for a quality plumber. I have found one, Burgess Plumbing.

Teresa Simmons
Jan 9, 2025

The customer service provided by Melody Burgess is terrible.
The job they did was not completed.
We were to have a follow up and were told hatefully by her that another charge would be incurred.
No one ever called to schedule; received a bill for over $400 with a threatening note that we are going to be turned over to collections.
Brian is pleasant to deal with; avoid conversations if at all possible with Melody. It will turn you from ever wanting to do business with them
A very dissatisfied customer.

In response to the follow up comment, the job WAS not completed and the phone call was made 2 DAYS later.
My comment here was explicitly regarding the rude and hateful demeanor of Melody Burgess.

Morina Lamb
Oct 25, 2023

Had a leaky sink & needed someone reliable to come out & fix it. The gentleman from Burgess was quick, professional & did a thorough job making sure there were no other issues.
I highly recommend Burgess Plumbing to everyone, no matter what the size of the job.

Mike Shank
Jul 12, 2020

Alec did an EXCELLENT job, he was courteous, fast and efficient and had our water pressure regulator replaced in no time. Highly recommend these guys!

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 5921 Klines Mill Rd, Linville, VA 22834
  • Commercial Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
+-

The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
+-

The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
+-

Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
+-

Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
+-

Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
+-

Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
+-

It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
+-

The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
+-

To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
+-

Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
+-

When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
+-

Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

Other Filters 0