- 638 Pratt Ave N, Schaumburg, IL 60193
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “Pro Home 1”?
Customer feedback regarding ProHome1 is mixed, with several reviews highlighting exceptional service and quality work, while others express serious concerns about communication and project timelines. Many customers praised the professionalism and efficiency of the team, especially Ralph, noting that projects were completed on time and with attention to detail. However, some reviews criticized the company for poor communication and delays in project initiation, indicating that customers were left waiting without updates. This inconsistency in customer service and communication has led to a cautious overall perception of the company.
What Users Like The Most
- Ralph from ProHome1 is wonderful. ProHome1 did the Hardi Board, roof, and windows on my home in 2018 and did a terrific job.
- The team was INCREDIBLE! After interviewing several options, Pro Home 1 was the most professional, best listeners and most accommodating by leaps and bounds!
- Everyone is very professional and easy to work with. They made time to fit my job into a busy schedule and we’re able to finish within 48 hours.
- They were polite and prompt. I particularly appreciated that they restored my room after the installation.
- Outstanding work installing my new windows and exterior trim. The workers kept things clean and even worked on a couple of rainy days.
What Users Like The Least
- Communication is lacking and unacceptable with this provider.
- Repair has not been completed—or even started yet. I first met with a contractor in September around Labor Day.
- I am pleased by their service. Edit: They offered a 'gift card' incentive to write a review for their service which they have since gone back on.
- I wanted to give this company a chance, but the lack of follow-up is disappointing.
- The people seem very nice but stringing a customer along like this isn’t really good business— beware.
Recommended Reviews
Communication is lacking and unacceptable with this provider. I had a time sensitive (HOA deadline) balcony work as well as some window replacements that needed to be done. In early March I was referred to Ralph at ProHome1 by a Pella window representative. I was contacted by Ralph. Ralph said he was going on a two week vacation the next day but that he would come out to my condo and take photos that day. I waited one week after his expected return to contact ProHome1 again to inquiry about our estimate and timeframe. I was told Ralph would call me- he never did. I wanted to give this company the benefit of the doubt and assumed perhaps Ralph was catching up on work since his return and perhaps he needed more time. An additional week later I emailed ProHome1 and no one returned my email. I wish that if a contractor or company is unwilling or unable to take on work that they would be transparent with a customer. The delay that was created by patiently wait for Ralph/ProHome1 to get back to us caused issues with our neighbors and HOA.
Ralph from ProHome1 is wonderful. ProHome1 did the Hardi Board, roof, and windows on my home in 2018 and did a terrific job. I needed help with a couple of windows and adding some siding when I had my deck removed and a patio put in, and Ralph was able to help out. Knowledgeable and courteous. He makes sure the job is done right. Thank you!
Highly recommend. We hired ProHome1 after receiving recommendations from some of our neighbors who recently hired them for similar jobs. Pricing was competitive. The team was professional, clean, detailed, and extremely easy to work with. Our point of contact was Ralph who walked us through the entire process and made sure we understood the fine details of replacing our roof, gutters and addressing ventilation issues we had in our attic. The total project only took a few days and our house looks great and we are very pleased with the quality of the work.
- 638 Pratt Ave N, Schaumburg, IL 60193
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available