- 1850 N Greenville Ave #170, Richardson, TX 75081
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
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Dominic and his team are AMAZING!! The quality and integrity of their work is 2nd to none!!! You can rest assured that if Dominic and his team do your roof... You're in great hands!!
Working with the people at Pro Exteriors was an answer to prayer. Miguel (who managed the job), Chandler (the boss), Lonnie (who kept after the insurance company FOR A YEAR afterwards, and Madison-- who actually GOT the insurance company to pay the last bit of money) were GREAT.
Our house was hit with, literally, golf ball sized hail about three months before we needed to sell it and move. Massive damage to the shingles and all kinds of other stuff.
The neighborhood was descended on by all kinds of operators who wanted to fix the roof, bill the insurance company, more than one promised me they could overcharge the insurance company and I'd have money in my pocket that would pay back the deductible: all kinds of scams and near scams that smelled very fishy.
I don't deal with this sort of problem every day, so I was wary of handling tens-of-thousands of dollars worth of work and suspicious that my insurance company wouldn't pay.
I heard about Pro Exteriors as people who did honest work, and after interviewing them and hearing their plan, and interviewing another well-reputed company, I went with Pro Exteriors.
I explained to them my chief concern: I needed to list the house to sell and needed the work done quickly, and while I didn't want to be a part of any scams, anything to keep costs controlled and make the insurance company behave. They performed *aces* on both scores.
To repeat: I needed the work done quickly and flawlessly, and I needed my insurance company handled honestly but firmly. Pro Exteriors was perfect on both parts of this.
First, the work: My deductible was $12,000, so I had to come up with that, cash. That got everything started. I paid that THE DAY that Pro Exteriors arrived with a massive crew of guys, huge loads of shingles, all kinds of equipment. They had the job finished in ONE DAY. If I'd needed to list it to sell the next day, I could have. Thorough, professional, everyone on the crew very polite and easy to have around. A breeze of an experience.
Then the hard part began. The insurance company didn't want to pay. But this didn't phase Lonnie, Miguel, or Chandler at all: it was like this was their actual business: just getting on the phone, sending over pictures, filling out long documents with costs and prices, and doing it over and over again. For a year. No exaggeration. They were super patient with the insurance company (who did not seem to have their rocket scientists answering the phones. Ever.), and just over time got the right amount paid out.
They were always super chill with me, occasionally asking me to make a call here or there. I happily did it, figuring that they'd done about $30,000 worth of work for me for $12,000, with absolutely no problems for me, so I could sit on hold with a bunch of geniuses for a while here and there.
It took more than a year: 14 months, before my insurance company (name rhymes with Weight Starm) to pay up: I've been a customer of that insurance for literally twenty years, and this is how they treated me when it mattered. Be warned. But Pro Exteriors was reliable, calm, fast with their work, easy to deal with.
Through a very stressful period, they were a port in the storm. Highly recommend.
Wonderful company! They not only get the work done, they go above and beyond! Everyone I’ve talked to in the company has been amazing and super helpful. Would recommend them to my friends and family!
Company Locations
Head Office
Branch Offices
- 1850 N Greenville Ave #170, Richardson, TX 75081
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated