- 201 U.S. Rte 1 PMB 223, Scarborough, ME 04074
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Prime Cut Landscaping”?
Customer feedback on Prime Cut Landscaping is mixed, with a significant divide between satisfied customers and those expressing severe dissatisfaction. While many reviewers praise the quality of service, reliability, and professionalism of the crew, several highlight issues with customer service, particularly citing an owner who is perceived as rude and unprofessional. Concerns about communication and timeliness also arise, with some customers reporting that projects were delayed or not completed as expected. Overall, the reviews reflect a concerning inconsistency in the customer experience.
What Users Like The Most
- I have been very pleased all this entire winter with the plowing.
- Prime Cut has been reliable and responsive for both my lawn care and snow removal needs.
- These whole crew/staff are amazing.
- I just hired Prime Cut for a project on Pine Point. Matt was professional and flexible.
- Prime Cut is fast and reliable and our yard looks great!
What Users Like The Least
- Horrible customer service. Matt is arrogant and argumentative.
- Management is rude and not professional.
- I reached out to Prime Cut last year and was told by one of their office people they would come out for a quote...but they wouldn’t be out after saying they would.
- Matt came and looked and said he would send an estimate, which he never did.
- During the snow season, they would come two days after a storm and wouldn’t clear driveways.
Recommended Reviews
I have been very pleased all this entire winter with the plowing. They have kept my long driveway open every storm and pushed back when necessary.
Horrible customer service. Matt is arrogant and argumentative and I would never recommend this company to anyone. I can't speak for their landscaping skills but they plowed our driveway and I would never seek their services again based on how we were treated. He does not behave in a professional manner.
On 11/8/23 signed a contract w Prime Cuts. Called in early Mar and was given a 5/6/24 date, provided weather held. Called several times and given alternate dates, but they never show up. Ben & scheduler very nice, but owner Matt is very curt and does not want owners on site while they do work, as they slow down and interfere with his workers. Apparently they know exactly how you would like your shrubs trimmed and don’t need any feedback. Could not believe the arrogance of this person! Additionally, Matt should know, his folks told me I was scheduled for May 28 and when he called to lecture me 10 minutes later he said it was going to be at least an additional 2-3 weeks before he could get it done AND tried to blame me as he had it scheduled for April but I wanted to be on site so he couldn’t do it (Remember i spoke to Matt in Mar and he didn.t mention that. I cancelled the contract.
- 201 U.S. Rte 1 PMB 223, Scarborough, ME 04074
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Locally Owned & Operated