- 27 Gorham Rd Ste 4, Scarborough, ME 04074
- Commercial Roofing
- Financing Available
- Slate Roof
- Green Roof
- Tar and Gravel Roofing
About the Business
What people say about “Loranger Door & Window Company Inc”?
Customer feedback on Loranger Door & Window is largely negative, with numerous complaints focused on poor communication and delayed service. Many customers reported frustration with the lack of responsiveness and support after the sale, often resulting in long wait times for installation and service. While a handful of positive reviews highlight satisfactory experiences and professionalism, they are overshadowed by the significant number of serious complaints regarding product quality and customer care. Overall, the sentiment leans heavily towards dissatisfaction, with several customers cautioning others against doing business with the company.
What Users Like The Most
- They have been nothing but professional, prompt, and focused on customer service.
- I would definitely recommend this company!
- Bob Loranger could not have been any more dedicated and committed to our project.
- Fran Loranger and his team are a pleasure to work with.
What Users Like The Least
- These guys let our door sit for weeks before we found out it was in and ready for installation.
- The service from Loranger is less than responsive.
- I have the unfortunate displeasure of owning a home with Loranger windows.
- It takes months to get any service - if you get any service at all.
Recommended Reviews
Having broken the inside handle from my Anderson door, my first thought was to call a locksmith. A local locksmith was called. When I explained what had happened and the type of door, he suggested that I call Loranger Door & Window. A call was placed for assistance. I was quoted a service call price and advised that if I hadn't gotten a call by Monday the next week to call back. I, over the next three weeks left messages on an answering machine that I was waiting for a call back (Maintenance person not available to take call). Tonight I decided to repair the door myself. I had found a "through the door" shaft I had ordered years ago directly from Anderson in a drawer. I pulled the exterior door handle out of the door. Moved that handle to the new shaft; inserted shaft with attached handle through the door and attached the inside handle onto new shaft. Thanks but no thanks Loranger. I saved myself a service call+.
Horrible experience. Overpriced doors and the service was abysmal. These guys let our door sit for weeks before we found out it was in and ready for installation. The sales guy was downright rude to us and ignored all our calls once he had received payment. The door is nice. Too bad it’s overpriced and took THREE MONTHS and many calls and stress to get them to finally install it. Wish I could give them negative stars. Avoid them at all costs, or like us, you’ll deeply regret doing business with these guys.
As a real estate professional, I am always looking for companies to recommend to clients after having a positive personal experience. Loranger has been great to work with and installed 3 new doors in my home. They have been nothing but professional, prompt, and focused on customer service. They've been back to remedy a few items after the initial install and we've been very happy with the level of service provided. I wouldn't hesitate to recommend them to clients and neighbors.
- 27 Gorham Rd Ste 4, Scarborough, ME 04074
- Commercial Roofing
- Financing Available
- Slate Roof
- Green Roof
- Tar and Gravel Roofing