Premier Restoration Hawaii - Wailuku, HI

Aulia was amazing communicating with me every step of the way during the restoration process. Mark Noble was very meticulous with his work from installing the sheet rock to the final steps of painting and making the bedroom look brand new again.

Premier Restoration is a very professional, trustworthy company who gets the job done. I would highly recommend them for any restoration project.

Premier conducted recent mitigation and restoration of our house after water damage. The entire process of restoration planning was handled by Brandon in an outstanding manner. Always available to answer questions, he gave us excellent advice to help our decision making. When difficulties arose, Brandon always presented the problem, but more importantly, a satisfactory solution! The tradespeople on the job--Mark, JP and Yaka--were excellent, quickly dealing with any problems and always being able to find solutions to utilize materials we had on hand. Also, regardless of the pressure, the team was always in a good mood and immune to the pressure. The office support was also excellent. Krystle was very helpful in assisting with the interactions with the insurance company and the adjustor. Aulia was very supportive in explaining all the invoices and very helpful in identifying the most efficient payment options. In net, the entire crew was excellent, as was the restoration. Mahalo nui loa.

Premier Restoration Hawaii was fantastic to work with. All of their staff were always professional, respectful and kind. They did great work!

Local company with highly skilled and dedicated, committed workers.
The job performed was thorough and complete.
I highly recommend them for abatement and reconstruction work if it is ever necessary.

Grey water from the unit above damaged the ceiling and walls. Black mold grew between the walls and Premiere did an outstanding job mitigating the damage and restoring the damaged area.
Kailani worked well with my insurance company and provided them with the requested docs.
With great appreciation!

Premier Restoration was super responsive, they were able to get the bid done within 24 hrs and started the job in less than a week. The work completed was high quality and the workers showed up until the job was completed. I feel comfortable recommending this company to friends or even just strangers on the internet.

JASON PACHICO INSPECTOR
ANTHONY OLIVAR MITIGATION TECH
RONSON MALACAS TECH
SHEASTAN-LEE TORRES TECH
ALL GREAT GUYS.......THANK YOU FOR A JOB WELL DONE

Premier Restoration did a great job of handling our mold remediation. It was a bit more complicated due to asbestos in the walls, but the demo team was very quick! Mark did a great job rebuilding our cabinets. Everyone was very professional and friendly from start to finish. We are very happy with the work done. Mahalo!

Premier Restoration did a fantastic job cleaning up a rat infestation we had at our Maui condo. Everyone I worked with there were very professional and friendly. They were on the job ASAP, and the cleanup crew did awesome work. I highly recommend Premier Restoration for any major cleanup you need done, and their work will restore your home/apt/condo and your peace of mind.
Thank you Kai, Anu, and the whole crew for your fantastic work!

Here's the full story:
I contacted PR on a Mon, they thoroughly inspected/photographed the damage Wed morning, by Wed late afternoon they sent a detailed estimate and contract that I signed and made a deposit, and they did the cleanup Thu and Fri.

The 3 person cleanup crew were top notch - they cleaned and disinfected *everything* except as agreed the contents of cabinets (which the rats thankfully hadn't gotten into) and the laundry. That being said, to give us peace of mind, they disinfected/cleaned bedroom dresser drawers and cleaned out the content of our coffee table drawer in which the rats got into. They also disposed of all garbage and our hideaway-bed mattress and box-spring which they advised to toss since the rats had gotten between the mattress and box-spring.

The crew was great about communicating with me as they worked, sending me photos with questions.Through their hard work, the transformation was amazing. I moved back in after 5 days during which I dried our rugs, pillows and cleaned off the disinfectant in major areas.
None of our nice, wood furniture was harmed by the disinfectant and it was easy to get off with a little soap and water. For our bedroom laminate floors, after some trial and error, I got the disinfectant off by mopping with vinegar and water.
I spent the following 1.5 weeks restoring internet and web cameras (they ate through the ethernet cable), plugging the holes where the rats got in, continuing to clean the cleaning, and doing a zillion loads of laundry and started to wash all our cabinet's dishes.I felt our place was completely back to normal when I returned to the mainland a week later. Thank you Premier Restoration!

I recently experienced a flood from the condo upstairs from me. I wasn’t in Maui and my condo was vacant. Fortunately a downstairs neighbor heard the running water at 3:30 AM and got water turned off with the assistance of our GM. The GM called in Premier who arrived with a team and equipment to dry out just a couple hours later. Sadly my unit was flooded throughout and my cork flooring had to be removed. I am happy to report that since Premier responded so quickly I avoided having mold problems. The “contents team” came in and packed up my stuff to facilitate taking up the flooring. Once they found out I was hoping to occupy the unit to see the damage for myself and select replacement flooring they were in touch several times about what to leave and what to pack.
Everyday during the week plus to dry out the involved units our GM got a detailed report from Premier. She was able to forward that on along with pictures for those owners off Maui to see what was happening. The restoration estimates I received are in line with costs I experienced when the same thing happened three years ago. I hired my own contractor that time and the restoration process took way too long. I am hopeful this will be done by January.
Now Premier is working on restoration of my unit. The recon team arrived ready to work as I was leaving for the mainland. So far I’ve been very happy with the process and the level of communication with the staff. They gave me some advice on flooring selection, but didn’t push me in a particular direction. I’m looking forward to seeing the finished product. Then I can update this review.
Mahalo to the whole Premier team.
*****
It is February 3, 2022
As promised I’m returning to this review to update after reconstruction and contents return.
I am happy to report that the Premier team succeeded in surprising me with the high quality of their work. The flooring is beautiful (Bamboo Maui also gets credit) and the installation is done well. I was impressed that I cannot see the many places where the walls and ceilings needed repair after the dry out process. They actually look better than when we bought the condo in 1996. Baseboard moldings are well fitted to all the strange angles in the walls. The wall in the picture below was badly damaged from water and needed drywall patching, retexturing, and fitting the flooring and baseboard on that unusual angle. Looks great. The painters did good job too, even if they forgot to clean the sinks. That was my only complaint and Premier staff members apologized profusely.
In mid January they returned all my furniture, etc. from storage. Everything was placed in generally the right spots. I chose to have them leave the boxes packed for me to sort, so spent considerable time on that. I only found one broken item out of everything and couldn’t swear it wasn’t broken before. I even found a home for all those empty boxes with someone I encountered in the “box” aisle at Home Depot.
Mahalo to the Premier team for making my Maui home whole again!

This company was amazing. They did what they said they were going to do when they said they would do it. Everyone was friendly and they followed up. The work was quality. I could not be more pleased.

This company is COMPLETELY professional! There staff is top notch! I'm completely satisfied with the work they've done to restore ALL our damage from the March 2021 storm! Thank you!

After my newly built house flooded, I was so grateful for Premier Restoration, who was recommended to me by a friend.
From beginning to end, my experience was excellent. From the office crew to the work crew, they were all professional, punctual, courteous and knowledgeable. They got my house back into tip top shape, and made the whole process manageable and smooth. They kept me informed and communicated at each step of the process from removal and drying to reconstruction, while working in with my insurance company to get everything figured out.
I will definitely recommend their services to others.

I had water damage to my house and they were able to help me replace the dry wall. The demolition set up was great, they had divided up the area with tarps so dusts did not get into the rest of the condo.

Darin and James came and did the restoration and were super friendly and professional. They were even good with my dog! The wall looks great and so does the floor board.

The only thing that made me give 4 stars instead of 5 was due to communication. Restoration did not tell me that they had schedule the A/C removal and the A/C company came unexpectedly. Unfortunately I was not available to have this done that week and everything had to get rescheduled till the week after. Then when the demolition was done I was told I would receive a call to schedule the restoration team but I never got one and they showed up unexpectedly the next day. I was glad this time because I was available all week and this means everything else will get done faster. Luckily I work at home so was able to accommodate but if I did not work from home this would be really bad. Other than that everyone I've talked to was professional, knowledgeable, and I never had to wait on the phone when I called.

Thank you Kai Durang, Darin, James and the Demolition team (I did not get their names).

Premier Restoration did an amazing job! I had a flood and was not home when it happened. Premier was fast and on time. They were also very thorough at making sure they removed all the mold. AJ was very easy to work with and made sure to keep me posted throughout the whole process. Brandon on the other hand has quite the eye for design! He sure knows his colors! Especially my new vinyl flooring! If I would recommend Premier to change anything it would be to give AJ and Brandon raises as they were very on top of things throughout my whole Project!

Premier Restoration Hawaii was at my house responding to my call.. my insurance company called them and they were very quick to set up a time to come assess my problem. Two workers showed up and began removing the soaked laminate flooring. They numbered the baseboards which were reusable.....What a great idea! They started blowers to run for 3-4 days to dry out the floor and walls to prevent any moisture to remain.
My name is Gloreen. I am a very satisfied customer and would highly recommend Premier for your next flood.

Crew was responsive and professional in all occasions. Interactions with employees excellent. I've called them in for all my emergency clean ups - flooding basement, water damaged gypsum/ceiling tile, water damaged flooring/elevator pits, overflowing toilets, and as of late -- bio-hazard clean ups fr. transients. Always satisfied w/work and employees calm down knowing someone is working on it. Glad to know I'll be taken cared of everytime.

Premier is a very professional team! Responded to my emergency immediately, neat, clean and friendly! Got the job done. Mahalo Premier you saved the day!

This company lives up to its name! I was overjoyed with the work that was completed in our condo unit that has water damage which created Mold throughout the living room wall and carpet. They came in and removed damaged items and repaired everything within a reasonable time frame. They even went back to cleanup a few items that were left behind. I would definitely recommend and use this company to anyone Looking for a reliable, trusted company to deal with. Thank you Premier Restoration- I am very pleased with your work!

Got a call from our landscaper that water was coming out our front door...the entire kitchen/living room was underwater from a leak under the sink! And we are off island in New England. Very stressed out and no idea what to do or who to call. Found Premier Restoration online, SO glad I took a chance and called them. From Kai in the office, Brandon in reconstruction, and the mitigation team, everything has gone incredibly smoothly. All my questions are answered promptly and professionally, with minimum effort from me. Our claims adjuster said Premier is the best and not to worry, and now I believe him. Very glad I don't have to deal with/find contractors on my own. Not great to have a water disaster, but I can 100% recommend the team at Premier Restoration Maui.

Very few vendors are as professional and easy to work with in the county of Maui, but Premier Restoration is certainly one of them. I would highly recommend them to anyone in the future! Job well done. - Tim, Maui County

Premier has been amazing from start to finish - from scheduling an appointment (Aulia) to the assessment (Randy) to the estimates (Krystle) to billing (Naomi & Aulia) to the water mitigation (Kevin, Ray, Makana and the crew) to the floor samples (Brandon) to the reconstruction (Mark and John)....This company is on point! Throughout the entire process, i was kept in the loop; they took the time to explain what to expect every step of the way down to time frames which was greatly appreciated. I can honestly say that Premier made a very stressful situation much more bearable. They took care of everything including keeping in touch with the insurance adjuster and providing him with the required documents. The service received from this company was exceptional from beginning to end. The professionalism, efficiency, integrity, punctuality, responsiveness and willingness to accommodate exceeded my expectations. And to top it off, the quality of work is outstanding. I am extremely impressed with the way this company operates and the fantastic job they did. The results were awesome! Thank you so much! I highly recommend Premier.

My home had major water damage and required a demolition of 3 rooms, Premier came in and did everything in high quality and thoroughness. The mold issues were addressed completely. The staff and workers are all very kind and hard working.

I should have written this review after our first experience with Premier (water leak that caused mold and damage to the majority of our kitchen cabinets, and storage space) . Now that we have had them fix our house again (extensive interior smoke damage from a fire on the exterior of our home) I feel like should share my experience. When we had the water damage and resulting mold we freaked out and started calling everyone. We had just had our first child 6 weeks ago and of course it was a weekend and we had no idea what we were going to do. Premier was at our house the very next morning, answering all our questions (MOLD!?!!) and immediately got to work. They were so professional and had our family’s health as their first priority. They did an amazing job and you would never know they had to basically gut our kitchen to remove all the water damage. Fast forward a few months and we had a frantic call from our house sitters saying there was a small fire outside but the wind basically funneled all the smoke into our house. Well, this time we knew who to call and sure enough Premier was there that day assessing the damage, and assuring us they would start work right away. There was no trace of smoke when they finished and our house was way cleaner then we left it Both times they kept us updated and their employees were very professional ( they had to clean almost everything in our house ). I fully trusted their team. They even made sure to use the most gentle cleaners since they knew we had a child and a dog. So, a flood and a fire ugh. Thanks again Premier but hopefully we won’t be making this a habit.

Auliya(sp) and Ray have been amazing. Our home is still in progress but we've had all the water dried out. The guys that come to our home are very respectful. Ray took the time to answer all of my questions through a pretty stressful situation. Auliya(sp) did the same. She greets us with a "smile over the phone". I didn't expect her to relate and care so much but she has really helped make this a smooth process. Mahalo nui Ray and Auliya(sp). We appreciate all that you do! People notice those small touches you add.

When an unforeseen event occurs and your home is unexpectedly damaged, you need the guidance & help of Professionals who have “been there & done that” before. Premier Restoration IS that Company. From our initial phone call to their completion of our water mitigation/ and drying of our kitchen ceiling from water damage, Premier Restoration was a great company to see us through this process.
Their entire team was professional & knowledgeable and guided us through a situation we had never experienced before. When disaster strikes & your home has flooded or been otherwise damaged, don’t hesitate to call Premier Restoration!
They showed us true ALOHA. at our time of crisis!

Premier Restoration repaired our ceiling after a small leak. It was the most effortless experience I have ever had in this type of situation. They came with the adjuster and helped with the appraisal and then just took care of everything from there. The work was done quickly and efficiently. I literally didn’t have to do anything. I will definitely use them again.

Premier has been a pleasure to work with and they so professional and accommodating. I had some unexpected challenges that came up, but they were so helpful and great to work with, everyone I dealt with was top notch.

The reconstruction phase was a complete disaster.We have mismatched tile,,Multicolored cabinets, missing cabinet facings, no knobs, missing hinges, Missing interior door hinges that employees lost, Also missing toilet parts that employees lost , Three Unhung doors because of missing parts, They also took without permission custom glass etched kitchen cabinets, which the never have returned. Our home is now a complete wreck. Included is a picture of the missing kitchen cabinets that were taken. from our premises without permission. They dont return calls or our requests for missing pieces.

Premier came referred and their response was swift and well planned. They may be a bit pricey but worth the extra. I would recommend this company for great service.

We had a hot water pipe leak causing damage to flooring, drywall and the removal of a shower. We contacted Premier Restoration as soon as we realized we would have a lot of work to fix the damage. We were put in touch with Sandi, who is fantastic. She sent a team out right away and they quickly removed the damaged flooring and drywall and set up all the equipment needed to dry the area. When we realized the shower needed to be removed we asked the team if they could remove it, as they had done such a efficient and professional job with the other work we knew they would manage to get the shower out without cracking a single tile that was overlaying the shower pan - and they did! We can't say enough about Sandi and the amazing team she sent to us in our time of need. They kept in contact and kept us up-to-date with tear-out work and drying process. This was so appreciated. We were so happy with the mitigation work that Premier Restoration accomplished that we've decided to use them for the restoration work as well.
Mahalo,
Diane Christofferson and Roger Hargreaves

They responded immediately to a flood one of my clients had. They took every bit of worry and labor away from them. They worked directly with their insurance company. My client thanked me repeatedly for removing that major burden from their life. Thanks guys!

We had Premier handle a water damage problem caused by a leak above us. They came and handled our situation in a timely and efficient manner. Kana was very professional in his work and very efficient. Extremely polite and courteous. And when they were done, they left our place in a clean condition.

Aloha,
We would like to share our experience with Premier Restoration Maui. Now that our work is complete, we have some time to share our thoughts. While having our home flooded and the consequent work done was not a pleasant thing to go through, we definitely felt in good hands with your company. From my first conversation with Aulia to the last day of work completed by Ray and Michael, we couldn't have been treated better. Aulia was very comforting and assured me that all would be good. She let us know that Premier Restoration Maui had a good working relationship with First Hawaii Insurance, which my adjuster confirmed. She kept us updated about everything and was a pleasure to work with. Ray and Michael were both professional and knowledgeable in their field, and had answers for my many questions. They were prompt, courteous and cool to talk story with. We would not hesitate to recommend Premier Restoration Maui.
Mahalo,
Max & Leslie Parrott

Anthony at Premier Restoration checked out a scary growth of seemingly black mold on my ceiling after the landlord’s handy man failed to fix a leaky roof on three separate occasions over two years’ time. I was in a heightened state of alert for my household’s health, which I’m sure many would have readily taken advantage of, but Anthony gave me the reality check I needed of what the actual issues were and what actions my landlord could take to fix it once and for all (luckily, in my case, without a sense of urgency and impending doom, because there ended up not being an immediate safety issue after all). Most importantly, I didn’t get an up-sell pitch, I got real info and the logical options to resolve the issue. He offered his expert advice for free, and his extensive list of contacts makes it clear that he will guide you to the correct vendor who can address your specific problem. I am very grateful to have a trustworthy company on-island who I know will understand and adequately address whatever home issues I come across in the future!

Everyone at Premier restoration is very helpful. Working with the different teams has been the the best part of all of my experience in having to deal with a major water leak in our condo. Dealing with condo restrictions and regulation Requirements can be quite trying. Premier made everything go so smoothly for us. They definitely have been the bright spot in all of this process. The work and care of our condo, and their communication was all top notch. Highly recommend them.
Julie Williams

Premier is the best from the minute you call to the last minute they're in your home or business. They made the process smoother and more bearable due to their kindness and understanding.

I really need to take stock in their business after using them so much.

Our first interaction was two years ago with a water flood in my house. I was beside myself and the team was fast to help me. Then mold on part of my bathroom wall and now my sons room from neighbors water damage.

Every person I had contact with explained fully what each step entailed. Their work is outstanding. My home is beautiful, which is why I'm now getting ready to have them do our bathroom walk in shower.

I always say get estimates, but I can guarantee they are the best for the job.

Several crews came to repair my home the pack out crew was kind to my heart. The rebuilders respected my wishes, the dryer's respected my property 100 percent

Premier restoration was great! Quality work done very quickly. Unforseen problems were handled immediately, professionally and fairly. Great company! You can tell they really care about doing the best for their customers. Mahalo nui loa!

Professionalism was excellent. Very courteous, helpful and communicated in a way that I could understand. They have it all together.
AJ was great to work with and kept me posted and everything on schedule.
This is a really good company!

As a property manager, it is always a pleasure working with Premier Restoration. They provide great service in a quick and timely manner. We would highly recommend their services.

I wouldn't choose any other service for my restoration needs! Anthony is the smartest guy I know when it comes to home restoration needs. I just bought my first house and in the first month, the fridge started leaking and soaked through the walls into my laundry room! I called Anthony and he was there right away to help me! He knew exactly what to check and was able to explain everything he was doing so that I could understand easily. The guys were there the same day to dry up my walls and set everything up. They've been super helpful! Everyone on the team was professional, friendly, and trustworthy - all major pluses in my book. I would recommend these guys to anyone!

This company is the best of the best. From Manny in the office who helps with your calls (and they have weekend after hours answerers too), to the guys who come out to mitigate the situation, to the estimators who come out, to Anthony our main point of contact. They are quick to respond, get the job done thoroughly and efficiently and safely. They work with your insurance to get things done, and will advocate for you when you need it. AWESOME WORK. We've used them twice in our home and they are our go-to people when disaster strikes!

As a plumbing contractor we have referred Maui Fire and Flood on multiple occasions. They are very responsive and professional. Highly recommend.

We received impeccable customer service from Maui Fire & Flood. We were taken care of as if we were old friends and were blown away by the courtesy, professionalism, and quality that we received. The crew was friendly, right-on-time, and showed sincere empathy, commitment, and dedication as they helped to restore our home. The outcome far exceeded our expectations. Maui Fire & Flood gets our family's highest recommendation!

Have always called MFF when we have a water issue. They have always been prompt in getting here and prompt in getting the problem resolved. Glad I have them in my toolbelt!

We had an complete disaster when water poured out on our second floor, filled the second floor about 4 inches, then cascaded through our ceiling lights and flooded the first floor.

I called Maui Fire & Flood within an hour of discovering this and they were our within another hour (by then it was the middle of the night on a Friday night) to install their machines to dry up the mess.

Since the drywall (now WETwall, ha, ha), insulation, insides of walls and ceilings EVERYTHING was saturated it took a week of drying out (don't try to stay in your house, they heat it up to an unbearable temperature and have loud blowers and dehumidifiers going)

They also took the burden of interfacing with my insurance company off of me which I cannot tell you how much THAT was appreciated.

They saved my house. If it had been left to dry naturally, mold would have grown everywhere and I would have had to tear down the sheetrock, pulled out the insulation, disinfect and completely redone the inside of the house with a mold remediation specialist.

As it was, I patched the little holes that they blew air into, repainted, replaced the fiberboard moldings (lesson learned - use real wood) and one tiny patch 3'x2' of drywall that wasn't salvagable.

The people were responsive and nice and they did a beautiful job on the repairs. Yes it is pricey - but in the end they save you choke bucks.

I can recommend them whole heartedly.

Well to start we had our dishwashers main water line break in our up stairs kitchen. Which in a matter of minutes flooded the entire upstairs and down..Anthony swooped in to save the day. He personally set up a bunch of fans and dehumidifiers. The house was back to normal a few weeks later. Anthony had a great personality and was definitely very professional. I didnt feel screwed over and probably saved a bunch considering he saved all the dry wall from being damaged. Great guy and company I would recommend them to all who have an emergency. A big thing of advice..take care of your emergencies as soon as possible before any real damage with mold can take affect. Thanks again Anthony we really appreciated the help!

There was no damage to be found. that but
.

Amazing service. Extremely friendly and prompt. These guys know how to run a business, and I would recommend their services to any individual or business (including a law firm like ours) needing help.

Fortunately, I've never had to call in Maui Fire & Flood for any damages to my residence, but know that if I did, I would be well taken care of. I have several friends who have had to call them in for emergencies and all have spoken highly of their professionalism and service. I know their Marketing man, Kevin personally. I find him to be extremely knowledgeable, respectful, and willing to go that extra mile to help clients in their time of need. When you find yourself in an emergency situation, these are the people you should call!