- 8715 Carrollton Ave, Indianapolis, IN 46240
- Locally Owned & Operated
- Metal Roof
- Slate Roof
- TPO Roof
- Asphalt Shingle Roof
About the Business
What people say about “Preferred Roofing and Restoration L.L.C.”?
Customer feedback is overwhelmingly positive, highlighting the quality of work and responsiveness of the company. Many reviewers praised the professionalism and efficiency of the crew, with several noting effective communication throughout the process. Customers appreciated the timely completion of projects and the thorough cleanup afterward. However, one review pointed out some shortcomings in customer service, suggesting that while the quality of work is high, there may be areas for improvement in service interactions. Overall, the commitment to customer satisfaction and quality craftsmanship is consistently emphasized.
What Users Like The Most
- Dave communicated daily from initial inspection until the work was done.
- The crew was very efficient, like a well-oiled machine.
- He was very professional and responsive and kept me informed through the entire process.
- They started on the roof after 7:00 and were cleaning up by 1:00.
- Preferred Roofing was professional and cleanliness.
What Users Like The Least
- My rating is based off of the customer service aspect.
- However in the customer service aspect, this company is less than satisfactory.
Recommended Reviews
Have used Dave's services for multiple occasions due to weather issues. He replaced my roof and siding two years ago due to hail damage and his crews did quality work. He was prompt to respond when I had follow up issues (re-attach siding in a couple spots) and followed up thoroughly to ensure everything was done to satisfaction post-work.
Recently had further issues requiring work on my garage roof and gutters due to large tree limb and Dave was my first call to assist with the roof. Would wholly recommend his services.
Dave and his team did a phenomenal job on the roof, however my rating is based off of the customer service aspect. From an installation and quality aspect this company exceeds all expectations and then some. They will do a great job on your roof for the price. My roof is very solid now. Dave is also very responsive to emails and text messages and communicate well.
However in the customer service aspect, this company is less than satisfactory. Dave worked really hard with me to get an emergency situation taken care of with my roof. He even tried to keep my cost as low as he could. However with many unforeseen circumstances with the roof and other issues that happened all at once with my house, my money situation and budget came up a little short on the roof. We had to add a couple thousand dollars to my roof unexpectedly as the job was being done. Dave kept pressing me for money even though we initially worked out a payment plan. Not going into any detail, I just think things could’ve been handled more professionally. Great quality of the roof and workers.
Highest quality work. Punctual,uses the highest quality materials, and stands behind their work. Works well with insurance companies. One of the best in the business !!
- 8715 Carrollton Ave, Indianapolis, IN 46240
- Locally Owned & Operated
- Metal Roof
- Slate Roof
- TPO Roof
- Asphalt Shingle Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Preferred Roofing and Restoration offers free, no-hassle estimates for their services.
2. Are warranties offered by the company?
Yes, Preferred Roofing and Restoration offers warranties on their services, ensuring quality and customer satisfaction.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
Preferred Roofing and Restoration has received positive reviews, with an average rating of 4.6 out of 5 stars based on 14 reviews, highlighting their quality workmanship and customer service.
1. What services does the company offer?
The company specializes in residential and commercial exterior contracting services, including roof repair and replacement, siding, window replacement, and gutter installation.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
Yes, the company provides 24-hour emergency services for urgent roofing needs.
4. Does the company offer eco-friendly accreditations?
No information found.