- 796 W Lebanon St, Mt Airy, NC 27030
- Commercial Roofing
- Industrial Roofing
- Locally Owned & Operated
- Warranties Offered
- Flat Roof
About the Business
What people say about “Pre-Built Structures LLC.”?
{
"summary": "Customer feedback is mixed regarding their experience with Pre-Built Structures. While many reviews highlight the quality of work and professionalism of the installation crew, a significant number of complaints focus on communication and responsiveness issues. Customers have expressed frustration over unresolved installation problems and poor customer service after the initial sale. The delays and unfulfilled promises regarding follow-up visits have also been a source of concern, leading to dissatisfaction among some customers. Overall, while many enjoy their final products, the company's support and communication have room for improvement.",
"liked": [
"The crew was great. Designing the building with Lisa in the office went well & she answered all of our questions.",
"Fantastic, the workers showed up on time and they even went out of their way to find a roof panel that was accidentally left off the truck.",
"We are so glad we found this company. There are three reasons we loved working with this company: better price, outstanding quality, and professional staff.",
"I had a 40x50 installed and the crew did incredible work...they were very careful!",
"Wow what a great group of people to work with from start to finish. Quality of work and craftsmanship outstanding."
],
"disliked": [
"I’ve been having minor issues with my building that wouldn’t be a large issue to correct but all they have offered me is selling me what I need to do it myself.",
"Had a schedule for 8/
Recommended Reviews
So satisfied with the whole process thank you to Laura for being so personable and professional the receptionist she was awesome to didn’t get her name. The installers put it up in a day and it looked amazing!!! Good job
I’ve been having minor issues with my building that wouldn’t be a large issue to correct but all they have offered me is selling me what I need to do it myself or pay someone else to install. This has been going on for months and one of the install crews came out and even told me there was an issue and was going back to notify the company and said they would be back . That was weeks ago and heard nothing. So today I reach out directly to them and sent them the evidence/issue they requested for the 2nd time. As stated earlier the resolution was to sell me something to correct the issue. I personally work for a company that stands behind their workmanship even well past the warranty period if we messed up. Be careful choosing your company, mostly from warranty and standing behind their product. Be sure you check lengths or workmanship and material warranty. There are other manufacturers in this industry that have better options.
Overall I was satisfied with the garage. Pricing was very good. Payment method could be better. Delivery and installation was done in a timely manner. Workers showed up on time the first day and put in a good days work but were 5 hours late the 2nd day and had to work until dark to finish installation. I had to wait until the next day to inspect the garage and noticed a few issues that I personally think could have been better quality installation.
- 796 W Lebanon St, Mt Airy, NC 27030
- Commercial Roofing
- Industrial Roofing
- Locally Owned & Operated
- Warranties Offered
- Flat Roof