PORTLAND ROOF AND GUTTERS CO.

This company has been a nightmare to work with. Getting a quote was very simple and we were quite happy with the price. Our project was a small deck roof so they said they could do it in a day in a half and wanted to schedule it for the next week even though we were in no hurry to get it started.

We were scheduled for Monday and Tuesday. On Monday someone showed up scraped off all the shingles and left. On Tuesday nobody came so we contacted the company and we were told we were double booked and that someone would come Wednesday, Friday and Saturday to complete the project. Nobody came Wednesday. We contacted the owner on Thursday and he said he would for sure have someone come Friday. On Friday by 11am nobody had come so we started calling the office and finally someone came around noon and worked for the full day. When he left our backyard was a complete mess and unusable. All the old roofing and materials were left behind in large piles. Our yard was then left like this for all day Saturday and Sunday as nobody showed up.

On Monday we started calling all the contacts we had for this company unable to get ahold of anyone until 930 am when the receptionist who had no idea about who we were or our project finally got us in contact with the second owner Antonio. Antonio had someone come over on Monday to clean up their mess but there were unable to finish our roof until Wednesday and Thursday of that week.

Unfortunately we had to be out of town when they finished project but when we got home we found more trash that had been left behind and the gutter they had promised to seal was still leaking heavily. They also sent us a follow up invoice for $400 more then originally quoted because they had to use more materials.

This whole process has been super frustrating and stressful for just a small deck roof that we just wanted to get done at somepoint this summer.

BEWARE OF THIS COMPANY: The repair they were hired to do was not properly done, my gutter is still pulling away from the facia and causing further damage to my structure. I hired this company to repair my gutters, and they decided to add cleaning (which I normally do) to inflate the price. To begin with, they never communicated what time they would arrive after scheduling with the office, and once they did arrive they never bothered to let me know they were here, my cameras alerted me and I heard them walking on my roof. I went out to find them using my hose, not their own equipment. They ended up damaging the sprayer when they threw it off of the roof. They also damaged my gutters leaving waffle hammer marks where they missed hitting the gutter nails, they knocked the new paint off the heads of all of the nails. They destroyed one of the downspouts by taking it off the house, this was not requested of them in any way, and nothing was wrong with it. They were supposed to add anchors to prevent the existing gutters from pulling away from the eaves. They were here for 30 minutes before they left, and only came back after I called wondering where they went, and when they did the guy said that they were done. Now I have discovered that they dumped their trash in my cans. I have to buy paint to repair the damage that they did to the gutters, and they were asking $450 for 30 minutes of work that I am going to have to give up a day of repairing. They got half ($225), and that is all that they are getting along with a complaint to the CCB for deceptive practices and property damage.

EDIT: I got in touch with Edgar, and things went very well from there! He kept in touch throughout the process, gave me the discount even though it had expired (while I was waiting for Antonio), and I am super pleased with my new roof and gutters! Highly recommend. :)

Very strange experience. I called and made an appointment. Appointment came and went, no one showed up. Called back, was transferred to Antonio. Made a new appointment. Antonio came, was very friendly and professional. Said my roof measurements would be taken by satellite, so didn't do any measurements, just gave a ballpark's figure based on square footage and roof slope. Said he'd done some of my neighbors roofs. Took my email address, said he'd email me an official quote by the following Monday. This was Thursday, May 21st.

It's June 17th and I can't get anyone to answer or call me back.

I just don't understand.