Polar Air & Heating Inc.

⭐⭐⭐⭐⭐ 5 Stars – Honest, Professional, and Saved Me Thousands!

I can’t say enough good things about Polar Air! After getting bids from three other companies — all of which insisted I needed to replace my entire system, quoting me anywhere from $7,500 to over $15,000 — I was starting to feel hopeless.

Then came Memo from Polar Air. He was honest, straightforward, and incredibly knowledgeable. Instead of trying to upsell me like the others, he carefully assessed my situation and explained that all I really needed were some vent intakes and a damper adjustment. That’s it! The fix ended up costing me a fraction — only about 15% of what the other companies were trying to charge.

Communication was seamless from start to finish, and I felt like I was being treated with real integrity the entire time. Memo and Polar Air have absolutely earned my trust and my business for life. Thank you so much for your honesty and professionalism!

Polar Air is truly one of the most honest and responsive companies in the Las Vegas Valley. My recent experience solidified my trust.

After my warranty company rejected my claim and their vendor tried to charge me $5,000 for a band-aid fix, I contacted Polar Air. I'd worked with them before and always had a terrific experience.

Memo quickly confirmed the issue, and they installed a new air conditioner unit within just two days. They were absolute lifesavers, rescuing me from a stressful and costly situation. Highly recommended!

We appreciate Memo's professionalism and honesty. After evaluating our A/C unit, he informed us that the repairs were not urgent, but we decided to have him replace the parts anyway. Furthermore, he didn't ask for a Google review, which I found refreshing compared to other companies. Thank you!

I can only say good things about this company; first of all the honesty of Guillermo is what made me do business with them plus the great prices and they match any offer you have plus a5% discount, you won't regret going with this company, I'm a very satisfied customer!

We checked around and finally found Polar Air & Heating to install a new air conditioner and furnace. They were absolutely amazing from start to finish. Everyone is super nice who I have talked to from the service manager to the installers. They were very good priced as well. I would recommend Polar Air for all your HVAC needs.

Best estimate, best contract, best work! All my neighbors switched to Polar Air. All that cold air, plus saving cold hard cash. If you don't get an estimate from Polar Air, you will be missing out on THE best deal in HVAC in Las Vegas.

I hired Polar Air to do spring maintenance on my 2 AC units after seeing their positive reviews. They got right back to me from contacting them through their website. Another company has still yet to respond. Isaac came out and did the maintenance and explained everything in great detail. I asked him to retape my foam lines going to my units, he did an awesome job, and even applied a UV protection paint. I will hire them again when needed.

We selected Polar Air a couple of years ago for a complete replacement of our condo air conditioner system. We checked reviews and all in all it came down to price. There were hands down the cheapest with the BEST financing. Now our only hope was….that the install was perfect and the system lasted. It did go perfect and we did have a little glitch just recently.
We came come on one of the first “hot” days of the season and the system was dead. We checked the normal stuff and called Polar 630 pm expecting to get the answering service or machine. Instead we got a polite and helpful young lady by the name of Kimberly. She was also compassionate and assured us that we would have our unit looked at that very night. I never thought it would be WITHIN the hour. I am an elder veteran and heat is not my friend. As I said, within an hour a wonderful technician by the name of Lalo showed up. Within another hour he had the problem diagnosed and Altho the replacement part was not available 8 pm at night, he was able to get the system working Atleast and thankfully temporarily! I only Lalo and Polar Air back. Ps. We even received a call that “the tech” was 30 minutes away and prepared my that there would be a super nominal and fair $30 service call fee.
Thank you Polar Air. Recommended unequivocally.

We worked with Polar Air to replace both of our HVAC units and ducts. Isaac came to check the units and took his time explaining everything. He made sure that the work was done properly.

After having 2 contractors look at my unit for loosing coolant, memo from polar air was the one to finally find the leak and correct it!

Great service. My air did not cool so I called and they sent someone right away. Memo was very knowledgeable, found the issue right away.

Last summer did a number on my 22 year old HVAC system. We called Polar Air and Heating to have them service the old system due to it's age. We ended up replacing the entire system. So glad we called Polar Air. The installation happened the next day with an experienced team that obviously knew what they were doing. Additionally, the cost was less than I expected to pay. I am a Polar Air customer for life!

I called Polar Air & Heating for a comp bid on replacing my Mini-split unit. Their price much better than the first company I called. They were able to installed a Lennox Mini Split within a day of my decision. There were quick, quiet and clean. The 3 man crew that showed up were knowledgeable, and capable. I would recommend this company the did an excellent job.

Our HOA put out bids for 3 AC units; Polar was the best.
Coincidentally, our personal AC condenser went out, too.
Used Polar for that, too. Guiermo ("Memo") was a consummate professional in diagnosing, explaining, repairing, and then installing.
All field and office personnel seemed friendly and proficient.

I have to say that I am very happy with Polar Air. They installed a mini-split system for our garage and performed annual inspection on our other two units. I was happy with their quote for the new installation and they did a great job.

Another scorching summer with temps reaching an all time high and the AC isn’t working. We have AHS, a property management that doesn’t work on weekends, and sweetest tenants ever. In June after waiting a week for some options that would cost us a hefty amount we had Polar Air come out and topped off the unit, as we kept our fingers crossed. Sadly a couple of months later on a Friday night I hear AC issues are back. I had a couple of prior quotes but not from Polar Air, to my surprise they came in lower with a better warranty a written estimate that explained everything unlike my verbals I was getting from other places. It was a no-brainer, Memo had it taken care of and needed nothing but a go ahead from me. Within 2 days the unit was installed and I had happy tenants once more. It was a 33 year old unit and received $800 from AHS.

Polar Air provided us with a top rated heating & A/C system. We researched many brands & Lennox was rated at the top for efficiency & reliability, and other categories as well. Their employees were very helpful & courteous, especially Memo. But I cannot say enough about the three installers (Ramon, Cruz & Ramon)...they did an excellent install. We are really happy and have no heating or A/C worries for years to come. I would surely recommend Polar to anyone who asks.

Polar Air came to my attention through a advertising mailer and I called them for a second opinion on some pricey work another vendor recommended. The amazing service started when I called and explained the issue. The dispatcher explained the service call pricing and scheduled Isaac to come out in a few days (that worked best for my schedule), with a 2 hour window.

I received a courtesy call that he was on the way and Isaac arrived on time. He already understood what he was being dispatched for, explained the issue and repair work to me, and came in with a price half of what my initial vendor provided. The work was performed quickly and efficiently, and Isaac explained the process every step of the way at my request.

Polar Air will become my new primary vendor. I find their prices and service superior to my previous vendor.

At no point during my interactions with the company was I asked to leave a review (which is always a red-flag to me).

I am a Realtor and on one of my rentals, I have had nothing but issues. Memo and his boss Bali has been the best at giving me options and helping me and my tenant get our HVAC system working.

I also previously recommended Polar to my clients and they were also super happy with this HVAC company.

What I am most appreciative is their communication and commitment. I've experienced - during the highest most hot days of summer (usually around 4th of July) that is when the AC breaks down. I am so thankful for them. Be careful who you hire. It is so hard to find a good company like Polar who stands behind their product and service.

I've had 4 different companies out to look at my faulty 2.5 year old heat pump that was not blowing cold air. The first 3 wanted to sell me a new unit....one of them even hard selling which was obnoxious. Memo with Polar Air came out and explained thoroughly to me how he can fix it for me and not charge an arm and leg. He was recommended with rave reviews from a neighbor. I am a fan...I was pretty stressed out and now I am at ease and happy...These guys are so honest and efficient. Thank you!

They are so helpful, always pleasant on phone, Isaac is great and takes time to explain things that I
didn't understand..always on time
I recommend polar .Janie w.

From the initial call very friendly person scheduled same day, the tech that came out (Isaac) I think was his name was very professional, friendly and informative, he was not able to fix the issue the same day so he scheduled to come out the next and turns out there was nothing major, no up charging or over complicating things, reasonably priced Will definitely be recommending and will be my go to for any future issues, Thanks so much!

After 3 estimates to replace my heating and cooling system, I'm glad that I went with Polar Air. The owner, Bali, and office staff are very responsive to emails and phone calls. The price was great, thousands less then the other estimates, and Polar Air gave me a 3 ton unit were my neighbors were getting 2 1/5 tons. The install went well, and past Henderson's virtual inspection. Polar Air did all the work from estimate, to install, to product registration and inspection. The heat pump I received has a $2,000 federal tax credit as well, so another savings. If you need a replacement or repair give them a call.
Bruce

I can't express how greatful I am to have been recommended this company. I was given an estimate and they offered to replace my unit the next day. I had been given a quote through my home warranty company and Polar Air was less expensive and sold me a far superior unit (compared to the off name brand I was being offered through my warranty company). The unit was installed in a timely manner. The gentleman working on it were professional and kind. This is a great company full of wonderful people starting with the outgoing female who got my appointment scheduled all the way to the very end with the guys who installed and cleaned up after the job. A+ honest and professional company!

Well it all started last year 5/22/2023 I came home from work and my AC was turning but not working so I ask my neighbor if they were happy with Polar Air. So I call Polar Air and Memo the technician came out that day. Memo said that the AC unit was on it's last leg and I knew that being the units were 33 years old. So memo got me up and running that day and Meno sent me a estimate on replace the unit. Well 2 months later the AC unit stopped working so I say I would just buy a window AC unit to get through the month of Sept.
So March 2024 I call a company for a estimate on replace the two unit at my home he comes out and give me a $38,000.00 number about had a heart attack he left and I call Memo for Polar Air and ask him if he would give me a new estimate on replace my two unit, Memo say the quote I gave you in May 22 of 2023 still stands about had heart attack number 2.
This was on March 25 Memo gave a quote price of $17885.00 cash on March 30th Polar Air came that morning at 8 I ask the first crew member that showed up how long will it take he said 6 hours and at 2:00 that afternoon they were done with a half lunch. Thank you Polar Air.

My neighbors unit were also 33 years old and the people that replace them star Fri March 29th and was not finish until March 30th at 8 pm that night

Since I moved to Vegas in 2021 I have used Polar Air for my regular maintenance on AC and furnace as the seasons change. My house is 24 years old and was running off of the original units for the home so I was trying to get a bit more life out of them. This year I decided to pull the plug on those and get a new HVAC system.
After shopping around and getting various quotes, Polar Air still offered the best price and incentives. They were very transparent about the process and didn't try to upsell me at all. Once I approved their quote, they were out here two days later installing my new system, and completed the project in less time than they initially thought. I highly recommend them, from their technicians and installers to their office team, they have all been very professional and easy to work with, even on short notice.

Everyone at Polar Air puts their customer first. This starts from their office manager to their service personnel! I’ve never had a bad experience with them. They are honest, upfront, timely, and friendly! Also, they wear shoe boots in my house EVERY time they come out which is important to us. We just had a recent experience with our unit, which had been happening for about a year, they suggested many different things to fix and they were all very fairly priced. We were surprised! Anyway, Polar Air will always be my first choice with all my HVAC needs! There is no one better. No one!

These guys were terrific! At first I was a little scared calling out of the home magazine but I am so glad I did! I had a free inspection Friday afternoon, a quote the same night and it was installed that next Monday! It’s amazing and so quiet! We had a quote for electric shades to help with our summertime heat for an enclosed glass patio but the minisplit from Polar Air came in at less than half! Now we have heat and air on demand and the unit is sleek enough that it looks like it came with the house! I’m currently enjoying it right now! So if you want a neat solution to a heat and cold problem call Polar Air and you won’t be disappointed!

I have been with Polar Air for many years. They have been prompt, accurate at diagnosing problems, and fairly priced. I would absolutely recommend this company. A breath of fresh air when compared to some of the others.

Short story: Polar Air was great top to bottom. Longer story: scroll down to Craig Maynard's review. That's literally my experience, both in vetting and getting quotes from HVAC companies (lol don't bother with Costco/Sierra) and ultimately, with Polar Air doing the replacement. It's pretty much word for word what I would write here. They were professional, flexible, responsive and did a great job. The perfect score here on Google is well earned.

Memo and Lalo were amazing. Had many bids for a system and they really had the best deal for a Lennox. They are the real deal everyone. Installed it quickly and securely. I would recommend them to anyone I know in this Valley.

Very pleased with Lalo Gonzalez, the tech that worked on our unit. Very knowledgeable, communicative and helpful. Polar Air was a pleasure to work with.

I got 4 estimates for essentially the same equipment, with bids for two complete heat pumps, one for the lower level, and the other for the upper floor. We also had all the supply and return air supplies replaced. Polar Air did the entire job in one day with two crews working 13 hours! Two competitors offered bids that were $30,000 above Polar air.
Two sales men from Polar air came into my home and we brainstormed ideas until we arrived at the best solution for my needs.
I’m a retired remodeler from Oregon, so I’m aware of the difference between good and bad contractors, and I’m impressed with Polar Air and all the guys that worked on my home.
They covered all my floors with tarps and wore shoe covers, which is above what I expected. All I did was the vacuum up afterwards and there was no sign that we had a dozen guys tearing the hell out of my home and installing an entire HVAC system.
They were a blessing, getting my wife and I an extremely high efficiency HVAC system.

Polar Air & Heating provides excellent and efficient service. Office staff and technicians alike are extremely responsive, knowledgeable and thorough. Highly recommended!

I called Polar Air to install and mini-split in my garage. The staff is very friendly and efficient. The work was scheduled promptly. Memo, one of the technicians came and confirmed his phone estimate by viewing my garage and my location. On the day it was installed, a whole team came and they worked very efficiently and did a great job. I highly recommend Polar Air.

I was amazed of how rapid they attended to our hvac need! Fast and reliable service. Issac took his time to explain to us the problem. I’m definitely referring polar ice to others!

Situation:
We had 20 year old, dual-zone, Carrier-brand, HVAC systems that were likely approaching their end of life. We decided to proactively replace both our HVAC systems with a premium brand (Lennox, Trane or Carrier) in the off season (November 2023). We solicited good (14 SEER), better (15 SEER) and best (16 SEER) bids from 10 HVAC contractors for both our 3.5 ton and 5 ton units. Note: All ten (10) contractors had solid ratings on Yelp, Google and NextDoor.

Outcome:
Far and away our lowest price quote came from Polar Air (at $18.5K for Lennox equipment) with the next lowest quote at $22K (roughly 20% higher for Trane equipment); however, most bids came in between $26K and $42K (a range that was up to 2x for precisely the same equipment -- folks steer clear of Goettl, Yes! and Sierra Air). Note: several competitors lowered their bids in an attempt to win the contract; however, Polar Air provided their best price without the need for haggling, upselling or cross-selling.

Polar Air Experience:
Our sales professional (Memo) arrived on time, was both personable & professional, never once attempted to upsell or cross-sell additional services, and prepared/sent us quotes within 24 hours. Memo made himself available both nights and weekends to answer our follow-up questions/concerns. Once we selected Polar Air, our installation was scheduled within a matter of days. The installers arrived at 8:30am and completed their work by 5:30pm. The installation crew (Cruz, Erick & Ramone) were very respectful of us, our property and one another. The crew worked well together and remained focused throughout the long day. The crew experienced no accidents/mishaps and there was need for only minor paint touch-ups to the attic scuttle trim. Veronica and Kayla (the office staff) ensured the entire end-to-end process occurred seamlessly, timely and without the need for follow-up from us. We were kept informed and, as promised, received everything within the timeline/schedule outlined upfront – manufacturer registration, parts & labor warranties, service plan (included), and AHRI certificate (for federal tax credit).

Absolutely an exceptional experience and a Service Provider that we strongly endorse!

Our ac went out last night. I called early this morning and spoke with a very pleasant gentleman who scheduled a technician to arrive a few hours later. The technician arrived on time, was professional, thorough, explained things in an understandable way, and most importantly, resolved the issue in less than one hour at a reasonable price. We are extremely happy with Polar Air's professionalism, expertise, responsiveness, price, and honesty. Thank you for being an honest top tier company, and keep up the great work!

I was so impressed with polar air! After experiencing upselling and unnecessary charges in the past, it was refreshing to deal with a company that is honest and straight forward.

Memo from polo air was excellent, he showed up early and immediately diagnosed and repaired the AC unit within twenty minutes. Never had we had such prompt and efficient service and will highly recommend.

First off, if I could give this company "10 Stars" I would. Top-notched professionalism: from Guillermo "Memo" Gonzalez's professional presentation of the products he offered; to Cruz & his young tech installer who showed on May 3, 2023 at 7:00AM & left around 6:00PM, having installed a 2-stage Lennox A/C & 6-jet gas furnace in the attic -- hardworking, polite, professional; to the polite & professional ladies in the office who answered my phone calls. Beforehand, I researched installation costs/units for the country as a whole. Polar Air/Heating, Inc. came in at the mid-range cost for this area of the country. Range was $10,500. to $14,500, depending what part of the country one lives. The Lennox 2-stage A/C is working perfectly, especially as this July 2023 is breaking high temps records. Also, a touch-screen Honeywell thermostat was installed. I recommend this company highly to anyone wishing to replace their old A/C & gas furnace. You will not be disappointed. I would say that Mr. Bali Singh, owner, has an amazing team!!!

Came out the same day (even earlier than they originally said) to repair my AC that went out overnight. Lalo was professional, patient, and expedient. It's obvious why this company has so many 5 star reviews; just wanted to add another one to the pile.

Really Knowledgeable person. Very quick response to call. Same day consultation. Came out the same day diagnosed my air conditioner and found the part needed. Fixed it as soon as they got the part. Really knowledgeable staff and friendly.

I shopped around 5 total HVAC companies and by far Polar’s level of service, quality of unit, and pricing blew the competitors away. Memo was great throughout the entire process. Thanks again!

Every one of the four members of Polar Air that I dealt with were very professional, helpful and thorough with their explanation of the problem and what they recommended to correct it. When they had completed replacement of my A/C and heating unit, they were very thorough with their explanations of what was done and how to properly operate it. They were very efficient, polite and professional in their manner. It was a pleasure to have them do the operation and talk with them. I would definitely recommend Polar Air to any one that has A/C and heating problems needing to be replaced or repaired.

We lack the words to express our gratitude to Eric and his colleagues for their superb work installing an HVAC system in our home. They didn't make any mess, and everything went smoothly. We will assign them a five-star rating. A big thank you!

I spent 8 weeks this summer without air conditioning and had 2 different companies try to fix my system. Finally decided to replace it and sought bid from several companies. Polar was hands down the best price by far and I can't say enough good things about the crew that arrived to remove my old furnace and
A/C and replace it with a new system. I'm looking forward many years of year round comfort thanks to Polar Air and Heating!

Heating went out.Other company came and charged $$$.Still does not work.Called Polar and Carlos fixed it in one hour.Bad gas valve.Checked for leaks...everthing okay.Highly recommend this company.

They will always be my first preference! I am feeling so relaxed now after meeting Polar Air Heating and Cooling team as I found them highly dedicated to their work. Theyare highly experts in their work. I called them for the servicing of the Air Condition and they did it in a very well-coordinated way. That is why I only recommend them to others.

Several years back we used Polar Air for twice a year maintenance until we discovered our home warranty covered this. Well this week our unit started on fire when we turned on the heat. Our warranty tried to deny us coverage. I called Polar and spoke with Kayla, not only was she polite and professional she sent me my invoices and then taught me what to say to get my unit covered. Kayla didn't have to take time out of what must be a very busy day to help me but she did. I am happy to report with Kayla's coaching we are now getting our HVAC covered by the warranty companywith a new unit.
Kayla's customer service goes beyond the best ever! Thank you Ploar Air for having such an amazing person on your staff.

I can't say enough about the competency of this company. Courteous, professional, respectful, neat and thorough. Very happy with the job preformed. Do not hesitate to hire for all your heating/cooling needs. Memo was great with prompt estimate and answered all questions. Thank you Polar Air.

If you want my opinion about them. I would like to give them full marks for all the services I got from them. They never disappointed me and charge a very suitable price for their work. They indeed believe in maintaining a long-term relationship with their clients.

Air conditioning went out. Called Polar Air. They scheduled an appt the next day. Carlos fixed the air conditioning quickly, professionally. He was respectful of my home. He explained the problem and the fix. Will use Polar Air again. Highly recommend.

As a first time air/heating purchase, I had a lot of questions. Not only were they patient with my questions, but they were informative, affordable & quick with installing a new unit during the heat wave. I am very appreciative of Polar Air!

Thank you so much Carlos for installing my Air Condition at such an efficient cost. You will always be my first preference for these types of services.

10/10! Came out the same day and did excellent work. Tech. Don was very friendly and informative. Was going to use my home warranty for the system check but they wouldn’t have shown for a week and were going to charge $75 no matter what. Polar air was quick and easy!

Last summer Polar Air installed a new a/c unit on my house. Last night it quit working about midnight. I called and was told that the tech. would be at my house between 2 to 4 the next day. Polar Air called at 8 am and the customer service rep. said thy would be there between 10 and 12 noon. The tech. , Carlos was at my door at 9 am and had the unit on line by 9:30. That is fantastic in these times, where just enough effort to get the customer to shut up is the norm. Great Job Polar Air and Carlos!!!!!!!!

I can not say enough about how well this company performed! I would highly recommend them, and I am super picky about who I use. Their customer service, including the ladies answering the phone and the technician, Don, was phenomenal! Do not hesitate to use them. Very honest too with fair pricing!

Memo was the reason we went with Polar Air. Install was super smooth and the crew worked through the cold little rain we had last month. This is an incredibly quiet unit and should keep the sun room addition cool and warm!

Called in the morning to get a second opinion. They were able to get someone out in the afternoon. Don called and came at promised time. He inspected the evaporator in the attic that was said to be leaking in 3 places by another AC company. He couldn’t find a leak! He then went on to inspect the compressor outside and showed me what his gauges were telling him—— that there was NO refrigerant left in our 6 year old compressor!!!ALL 10 lbs of refrigerant gone into thin air! The AC was working just fine before that!
Don, patiently explained to me his findings, etc.
I am floored by Don’s honesty, professionalism, empathy and kindness . Forever grateful to Polar Air!
I called the other company and told them what Don’s recommendations were and what he found. Demanded that they fix what they “broke” and sure enough they came same day to fix it right away.

I shopped around for a new efficient AC/furnace overhaul and Polar beat the rest. Their installation crew was amazing! They were on time, professional, and did a fantastic job with the amount of work required. The system is up and running and I couldn't be more happy with the installation!

Polar Air changed out my entire HVAC system. They were very professional and did an awesome. I was surprised on how quick and experienced they were, and when they were finished my AC worked amazingly well, especially compared to what I had. I cannot be happier, and their cost was also the lowest! Thanks to Bali, Memo and everyone for taking care of me!

Polar Air did a wonderful job removing my 25 yr old HVAC system and installing my new Lennox system. They were courteous and took protective measures to my home when hauling out the old equipment and installing the new. They got everything done in a day when others told me two! The owner Mr Bali came out to ensure all was going well. I just want to say thank you again this was a pleasant experience.

My heat did not come on and of course bad timing . My neighbor told me about Polar and they got a seasoned rep out asap. He went over. thermostat and explained about wall unit in mobile home and about filters..being we used to live in house I completely forgot as my mom died. He told me filter to get and was kind and thorough..just charged the $30 service fee. I would highly recommend Polar and with all the stress we are all going thru it was refreshing to get quick and accurate resolve and not get ripped off. I would highly recommend..Thank you Polar!

I don’t usually write reviews unless the company or service is exceptional - Polar Air is just that! First, they are very friendly: you don’t feel like they are doing you a favor by answering your call for help. Second, you feel like they genuinely are in the HVAC business to help people - not sizing up your A/C or heating issue for how much money they are going to make off you. Third, they are on time or early for your service call! And the techs are friendly, knowledgeable and go the extra mile to thoroughly investigate what might be the problem and fix it. And most importantly: they don’t gouge you with an inflated repair bill. Amazing!!!

Polar Air is my new go-to for any HVAC problem. Most highly recommended!

100 Percent.
Came out same day I called and fixed issues another company installed improperly. Zack is excellent and took to extra time to make sure it was completed professionally.

We recently contacted Polar Air after another company that came out on a Saturday had originally said that they could install a new HVAC system the following Tuesday after our 21 year old system decided to quit. On Monday (the day before they were going to install) they called and said they could not come out until Thursday. This was unacceptable as 110 degree weather was forecasted, and the house was already at 91 degrees. I then called Polar Air that same morning and they actually came out that day at 12:30 in the afternoon and stayed until 9:30 at night to complete the job. They were amazing, highly professional, and installed a higher level product for a reasonable price. I would defiantly use Polar Air again and would recommend them to anyone.

This place was amazing. Bali, Meno, and Cruz set the bar really high. If you are looking for a Lennox system you really need to go here. Price, value, customer service is second to none. If I could give 6 stars I would.

Polar Air recently replaced my HVAC system at my home. They were honest, reliable, and good value. They even came to my home after the installation to check a concern I had. I would highly recommend their service to anyone with HVAC issues.

Polar Air & Heating Inc. was recommended to me by friends, after I'd already done a LOT of research and comparisons of other companies.....And boy am I happy they did. When I spoke with Polar Air, they were unbelievably helpful, even calling me back with an unbinding estimate (since I had the specific information regarding my current unit). Their prices were/are NOT to be beaten, and they did the onsite evaluation and estimate AFTER I decided to book them. The final price was right on target with both estimates, proving their honesty by not hiking up the prices after the fact. The installation of the new HVAC unit (AC & heater) was booked and completed within days. I am THRILLED with Polar Air & Heating Inc. GREAT service, GREAT prices and a pleasure to do business with. THANK YOU Polar Air & Heating!!!!

Could not be more impressed! Very polite, personal, professional, and hard workers. I love small businesses. They came and replaced my whole ac heating system. They were amazing from start to finish. Thank you Polar Air.

I HIGHLY recommend Polar Air. This is likely the most honest HVAC company you will find.

The original air conditioner in our 23 year old house went out at 10pm recently and I contacted Polar Air knowing the unit needed to be replaced. Don from Polar Air showed up first thing in the morning and immediately got the old unit running while we discussed replacement options. This is where Polar truly shines. Don (and the entire company) operates a truly honest business. Don went over all my options (from most affordable to most efficient), didn’t not push any unnecessary add-ons and sent me a written estimate while we were standing in my garage talking. I had a second quote from another company in town (who had more than 650 positive google reviews) that was more than DOUBLE Polar’s quote for the same system.

Needless to say, I was impressed with Polar and went ahead with a new system. The very next morning, Polar arrived at 7:30am and began the removal of my old unit. All technicians were highly professional and courteous. Polar replaced my AC unit, evaporator coil, and furnace and had completed the job by 3:30pm. Polar had to cut a hole in my drywall to run an additional wire and promptly sent out a drywall company to repair it (who did an absolutely amazing job).

Polar was not pushy, was honest and did an incredible job with our new AC system.

I also referred Polar to a colleague of mine who had been told she needed to replace her entire system. Polar went to her home and inspected the entire system and advised her that, while the system is old, it is working perfectly and did not need to be replaced. In the summer months in Las Vegas any other company would have seen an opportunity for a desperate customer to pay whatever the company wanted. Not polar. This is the best company in town without a question.

I never write reviews but I had such a positive experience with Polar Air that I decided to share.
I decided to replace my 16 year old air conditioner before it failed in the Summer.
After researching different brands Lennox became my top choice because of their efficiency. Polar Air is an authorised dealer which gave me confidence in selecting them. I set up an appointment for an estimate with Memo who is also an expert technician so he was able to answer all of my questions without hesitation.
The installation went smoothly. They came on time worked neatly and cleanly and left everything in working order. I felt like I got the best air conditioning unit for the best price and the best installation. What more could you ask for?

On the initial phone call they were very helpful and pleasant to deal with. When they came out to verify what I had and needed, they were again helpful and professional. There was NO high pressure or even medium pressure sales pitch...just information. They did a great job on the installation at a fair price. I will be recommending friends.

After receiving several quotes for an HVAC system install we decided to go with Polar Air & Heating Inc. Memo Gonzalez spent a lot of time with us going over the best fit for our house. We received a detailed quote the same day which was significantly lower than Polar Air's competitors. We agreed on the price and Memo scheduled the install within a few days. The installation crew was very thorough and professional--and was supervised by Memo, who made sure everything was perfect. We have a very large house and they had to move some ducting in the attic--not a simple task. We now have 3 icy cool variable speed Lennox systems--very quiet and extremely energy efficient. If you need HVAC in Las Vegas ask for Memo at Polar Air. He is friendly, technically proficient, and responds to email, text, and calls immediately. Easily five stars for this company.