Plyler Homes & Docks

I had Plyler come out and design/quote a dock for me. Plyler was one of 4 dock builders I had quote. Plyler was the first builder to visit the property, yet the last company to submit their quote (this was after having to chase them and remind them to submit a quote).

After I received the design, it wasn’t what we had discussed at length during the 45 minute meeting. During that meeting, I had showed them a picture of a square dock that I’d like them to recreate, but the design they submitted was of a rectangular dock. I suspect they simply reused an old drawing to expedite their submission as they were late.

I reminded them of the fact it wasn’t square as I had requested, so they re-drew it and submitted a new design. This time they had placed the PWC lift in the wrong location (blocking the view of the water). Again, during the 45 minute meeting, we discussed specifically placing the lifts on the opposite side to prevent blocking the view).

I am aware of the fact that these are first world problems, but for $120,000 I expect much more attention to detail and professionalism.

Erik Plyler runs a great business. I needed a new dock built on the lake and he came out to my house and surveyed the situation. He made excellent suggestions and provided several designs. He helped me narrow down the features to get the dock to fit within my price range. He took care of everything including permitting with both Bedford County and AEP and working with the surveyors. He told me approximately how long the entire process would take (and yes the AEP permitting takes 4-6 weeks) and his schedule estimates were spot on. Erik had said it would take his team three weeks to complete the job once the permits were approved; they were finished in two and a half weeks. His team pulls up on a big barge with a crane. They remove the old dock, drive the pilings for the new one, and then get to work on the dock, lift, and roof. They also cut a deep trench up the steep slope to the house and ran electric to the dock for the lift. We love our new dock. I strongly recommend Plyler for a positive, pain-free experience.