I honesty cannot thank Phillips enough for all they did for us! Couldn't ask for more out of a company. Back story is, we had a section of roof that was previously rotted and poorly patched by a different contractor while the previous owners of the housing were living there. The patch started to leak along with a couple other spots. Called out multiple contractors to get quotes on the whole roof. I decided on Phillips for the following reasons.
For the "too long, didn't read" crowd - Phillips had the best price, best customer service, and the most honesty I could have asked for out of a company
Honesty - not once tried to upsell me on anything or suggest anything I did not need. Made suggestions for repairs that would fix the issues, last a long time, and save me money. Suggested the rest of had a ton of life left, so we decided to only replace the section that was causing issues. Brought any issues that were encountered during work to my attention along with suggestions on how they could be fixed.
Integrity - once the section of our roof we had them replaced was replaced, the next day it rained. I went into the attic just to see if it would leak and there was still a leak. Contacted them and they promptly responded and came back out to the house multiple times, even during storms, to try and figure out where the leak was originating from. Turned out to be our chimney, the cap on top was leaking water down between the siding and the frame of the chimney. They presented me with multiple options on how to fix it. I decided to have them take off the siding on the chimney and replace anything that needed to be replaced along with resealing the cap. Turns out, the plywood was in rough shape and am glad they were willing to do the extra work.
Personal - they made me feel like a person and not just a job number. Any questions I had were promptly answered thoroughly, always took the time to walk me through what was going on when I was being nosey during the job (not micromanaging, just curious to see how it was going)
Flexibility - never pushed me to "hurry up and get it done". All work was based around our schedule and tailored to fit our needs.
Price - FAR better price than any of the other quotes I received. Even with the additional work that the chimney needed.
You will not be disappointed in this company! Thanks again for all the work you guys did and all the time and effort you put in to make our roof and chimney last longer!