Neighbors tree fell on my roof in 2019. 4 holes in the roof, pulled off siding, smashed deck and out buildings, etc.....over $40,000 insurance claim.
I reached out to Paul just over a year after completion because my walls were weeping. He told me "ice damns". I replied, I never had that problem before AND its a NEW roof.....fast forward to now. After multiple calls to him and one attempt by him to "push insulation around" my walls are still dripping. A new contractor came out. Paul's team covered the roof vents with insulation. Also there is only 4-7" of insulation in the attic. Paul tells me it's MY responsibility to insulate. According to State Farm, my policy and the law...Paul is required to bring it up to code (which he failed to do) . Now I need more insulation and damage to my drywall that needs repair. Insurance company says it is too late to reopen a claim. Paul does not stand by his work. I have been in communication with him from the day the problem first happened. He is very disrespectful and rude (your employee embezzling in NOT my problem) and REFUSED to fix the attic insulation and venting!!! Now I have to pay out of pocket for someone to fix his mistake!! Yet the BBB shows they have a 'Life time" warranty on labor...yeah right!
I need to point out that when I moved into the home in 2014, up until 2019 when the damage occurred I NEVER EVER had weeping walls, so even if I didn't have a "code" rider on my insurance Paul DID NOT return my roof and attic to previous conditions prior to him "FIXING" it. SO NO, Paul did NOT tell me from the beginning (as he claims) that their was inadequate insulation. CLEARLY there was enough prior to the damage since this is a new problem. Its obvious to me that when Paul removed the soaking wet insulation from the storm that he never properly reinsulated it. Also the vent coming out of the roof was not sealed AND apparently the wrong size attic vents were used....all things that I now have to pay out of pocket to fix. The problems I am having now are DIRECTLY related to Paul's inability to repair the roof and attic properly and he should in good faith repair it to specifications and the customers satisfaction. After all according to their brochure they have a "Life time labor warranty". Lets see what the BBB says.
Hey Paul, PM me and I'll send you the pictures the contractor took in my attic of the moisture soaked beams and insulation covering the soffits as well as the unsealed vent on the roof (which is letting moisture in.....)