- 400 Avenue D #10, Williston, VT 05495
- Industrial Roofing
- Residential Roofing
- Financing Available
- Asphalt Shingle Roof
- Hip Roof
About the Business
What people say about “Peck Electric”?
Customer feedback is mixed regarding Peck Electric. While many customers praise the company for its professional installation, quality work, and responsive design team, significant concerns arise about communication and customer service. Multiple reviews highlight poor responsiveness from project managers, with some customers feeling ignored when attempting to follow up on issues. Despite the positive experiences with installation, these severe complaints regarding support and communication overshadow the favorable sentiments.
What Users Like The Most
- The system is operational and I enjoy being able to monitor individual panels through the cell phone app.
- Professional team, from the planning process through the installation.
- Peck Solar has done an excellent job installing solar panels for my business.
- The design team at Peck was so incredibly responsive to my queries.
- Peck listened to us and tailored their proposals to our needs.
What Users Like The Least
- Communication from the project manager is beyond bad; calls and emails went unreturned for weeks.
- I can't even get a phone call back after multiple attempts.
- I had an issue with the outlet tripping and have been trying to reach someone for about a month.
- Every time I call, I get an automated system and have to leave a voice message which never gets returned.
- I am very disappointed with their customer service and would not recommend them.
Recommended Reviews
My wife and I were looking into solar panels in 2015. Our neighbors suggested we look @ Peck Electric and sent a representative to our home for a system feasibility, the product features, system sizing (kwatt). A proposal was sent in ~ 1 week covering all features and cost. The system was installed in October 2015 (1 1/2 days work) a total of 18 each 280watt panels with individual optimizers. I enjoy being able to
monitor individual panels as well as total system output whether at home or away through the cell phone app.
The system is a 5kW size and has been operational through all seasons, (more power in summer months offsets losses in winter due to excess snow). The solar panels are durable with a life expectancy of ~ 25 yrs.
The engineers and technicians have been responsive and pleasant to
work with. We are happy that we made the decision to install solar panels on our roof and going with Peck Solar as the contractor.
We had solar panels installed this year and the crews that installed them did a fantastic job. However, communication from the project manager is beyond bad. Calls and emails went unreturned for weeks at a time. We are now trying to have Peck install heat pumps and have emailed and called the project manager for the last two weeks with no response. They really rate no stars but one star is the worst I can give them.
Professional team, from the planning process through the installation. Very easy to work with and didn't make me feel like this was a "cookie-cutter" set up, but rather built for my specific needs. I would definitely recommend them to anyone.
- 400 Avenue D #10, Williston, VT 05495
- Industrial Roofing
- Residential Roofing
- Financing Available
- Asphalt Shingle Roof
- Hip Roof