Paul Davis Restoration of New Mexico

This company was a nightmare to have to work with. I had a little leak in my kitchen and my insurance company sent Paul’s Restoration to my house with a fan. The guy that came out said I had cleaned it up in time and there was only a very small area that was wet. This happened on a Thursday night and the person they sent out said he would be back in the morning to pick up the fans. The next day he never showed up despite several calls, the next day the same thing happened. Finally someone came and picked up the fans on Sunday. After that Paul’s Restoration sent me a bill for over $2,000, I spoke with my insurance company and they told me they had already paid them. After that I started getting harassing phone calls from Paul’s threatening to put a lean on my house. My insurance company told me not to talk to them or answer their calls because they had already been paid. Here we are a year and a half later and I got a phone call from a lawyer that Paul’s Restoration hired to try to get more money out of me. The lawyer was rude and insisted that my insurance company had written me a check and I needed to hand that over to them immediately. Once again I spoke to my insurance company and they called and spoke to this lawyer and let him know that Paul’s Restoration had been paid in full directly from my insurance company. This whole experience was terrible and this company is terribly unprofessional. Charging over two thousand dollars for a fan to be in my house for what was supposed to be 8 hours is rediculous, and charging my insurance company because they left fans in my home for days instead of hours is not okay. I wouldn’t recommend this company to anyone.

Exceptional service and communication from start to finish of our bathroom/ roof leak. Marcos and his staff were professional , clean, and efficient in addressing our leak problem. We highly recommend Paul Davis Restoration of New Mexico.

The resto guys are awesome. It's too bad that James is so incredibly inept at his job that not only did they lose my business but four stars as well. He absolutely does not care about the urgency of your repairs. Does not know what he is doing. Does not answer the phone or call you back. I read the other bad reviews and yes yes yes to all of that. Do not use them for repairs. Only good for drying out your home after a flood. Don't think you will get lucky. James is the only one doing repairs. RUN!

That's not what happened at all but way to not take any ownership in your poor business dealings. I had to BEG to get anything out of James and my insurance already approved everything. He was too confused to understand it and kept sending me the invoices instead of them. All of your reviews say the same thing so the only common denominator is YOU! BAD SERVICE. Also, it was great when I called the office and got explained that James doesn't do well when he he's overwhelmed with work and that there wasn't any one else who did it. So I did ask for someone else and got denied. Quit lying and do better. I will absolutely tell everyone I know to stay far away. Reviews speak for themselves tho. Keep deflecting.

Paul Davis provided water restoration services for Bernalillo County at Bachechi Open Space's main facility. I am the land caretaker on-site who directly observed, scheduled, and was the main point of contact from start to finish. I have worked with Paul Davis before who has also done fire restoration. I rated this company a 5 because of their professionalism, prompt response time and availability to do the work with very quick turn-around time and quick completion while the job was very well done (all within 3 weeks-time). Israel Jaramillo is great to work with, is diligent, and responsive about communications. The entire team who worked with us: James Retter, Donovan Maria, David Quinones, and Zachery McCurtain were all exceptional to the job's completion keeping me well-informed all along the way and including me in all the decision-making. There is no guess work involved or a smidgen of a doubt with Paul Davis. They are highly recommended with us at Bernalillo County OS. Thank you, Paul Davis Team! We have been incredibly satisfied with all the work you have done for us here at Bachechi. You cannot be thanked enough! -Iris Flechsenhaar, BOS Caretaker

Worse company ive ever dealt with i had a mold issue in my house I needed a professional to look at and the first time they scheduled me no one showed up no one called...so I give them a 2nd try take time off of work and they are a no show no call again! Unbelievable and then when I asked to speak to a supervisor they told me no one was available...do not deal with these clowns

Helped in an emergency water line breakage on the weekend. Everyone was friendly and courteous. Worked well with my insurance

They understand by promptly responding, took immediate action, know their stuff and took time to explain steps to resolve the situation.

Of course I got that call, of your worst nightmare come true. A dreaded leak at the rental. I called Paul Davis in the morning, and they met me at the house an hour later. They immediately began removing the fallen ceiling from the terrible water damage. They did an amazing job in covering up the exposed attic and brought in many dryers for the wet walls, and other areas. They removed flooring and carpet which were also damaged by the water leak.
They came every single day to make sure all was going as planned. From the moment they began their process, I knew my property was in good hands, and things were getting done correctly. Which certainly has given me so much peace of mind, during this very stressful event.
I highly recommend Paul Davis Restoration, they came in and knew exactly what to do, and they did a phenomenal job.

ALL of the service technicians were so kind and very professional. Each technician explained exactly what they were going to do and then followed through with unrivaled expertise. Looking forward to working with the restoration crews next. Thank you.

Paul Davis Albuquerque are heroes. They are down in Roswell working at the Convention Center. When they are not working, they are helping others. They popped in during their lunch break on Saturday sharing their wisdom of how to dry out my son's offices. They told us what we needed to do and gave us a list of all the supplies. Then, after putting in a full day of work, they came over to help those in need for another 2 or 3 hours, setting up our equipment to maximize the drying out of the walls that had seen 4 feet of water just days before and telling us what to do to save the building. They are amazing heroes of the community, which to Paul Davis is all of New Mexico!!

We were going on Vacation early Friday morning. However they made sure to come on short notice Thursday afternoon to set up drying equipment that could run all weekend while we were away. This level of service is much appreciated.

Extremely responsive (same day) and fastidiously diligent in attention to detail. I would definitely call these folks again. It's pricey, and they seem a little taken back if you're not using insurance, but they definitely moderate their service to balance cost against extent of response.

Don't ever ever ever use Paul Davis Restoration for your home damage repairs!!!!! The damage to our home happened in December 2023, and now it's August 2024! 8 months we've been waiting, calling and texting with them! Once again Paul Davis Restoration lied about the work getting completed, they have invoiced us for work that they never did and promised (again) to have our garage doors installed today, but nope! STILL NO GARAGE DOORS! GRRRRRRRR!!!!!

PAUL DAVIS is one of the best companies I have ever worked with. The men that did the work took care of my property like it was there own.

I would happily give this company more than 5 stars if I could! Your representative, Israel Jaramillo was professional, knowledgeable, courteous, timely, respectful and thorough. I can't thank him enough for taking care of our home.

Santiago, Brian and their project manager Marcos completed the awesome task of removing my 500 lb. Cast iron tub without hurting themselves or my home! Just wow. So thankful for this extremely professional and clean crew and their beautiful work! My shower area is now free from all mold and I am so very grateful and ready to start watching their rebuild crew restore the bathroom. Yay, thank you Paul Davis!

Update, so very thankful for Harold Moya for his determined efforts with all things tied in to our rebuild; lights, tile, door, paint,etc. to Tilescapes guys (all 3- black truck guy: neck tattoo guy and other young man…and Colin for the direction and vision) for the amazing tile work in my shower, to David and the other electrician guy, and to Terrance and the other plumber guy! All of you are such godsends to our home- we are mold free (and will remain so!!!!) and now our puppies can bathe with us in comfort

If you can go with someone else I would recommend finding someone else, reading reviews and getting someone else. This company has some smooth talkers, but doesn’t actually follow through with what they say they are going to do. Also remember if you are the customer, YOU decide what is to be done not what the company and insurance is deciding for you which is exactly how I felt by the end. They were more concerned by what they were going to get from the insurance, than what the expectations were from the customer. It was disappointing Paul Davis started strong, however did not complete what was said that was going to be done, I was told it would be E2E (end to end) work with little or no delays, probably a week, maybe two. Asked for estimates, and trickery on their part, they said they were assigned, little did I know that they actually called my insurance and got themselves assigned. The promises of end to end work was what we expected, and they were only here to do water extraction, and did not let their next person know on the repairs until over a day later, even though it was requested. I let them know before the place was dry to please get the other team over here so that we have no delays in service or support, That did not happen, work for water extraction was done on a Tuesday, the repair person just for a quote didn’t come in till Friday. Repair man was less than friendly when my husband was not here, but once he did get here his tune changed a bit. They got their repair guy in he stated well if you want to write me a $5000 check I’ll get started right away. I said ok, it’s been a week I still have not received an estimate. Further once my husband came in when the repair guy was here taking photos, I let him know what the repair guy had said, the repair guys blatantly interrupted and stated “oh no that’s not the actual cost I was just trying to scare you so that we could go through the insurance instead of you paying out of pocket.” I was shocked but that, and thought how could you do that to people, that are going through the amount of stress in an emergency situation like that. It was sad, and horrible experience. They left things incomplete, I was offered a call back directly to the boss of the PM, which I did call, and did not receive a call back. I asked to see what exactly they charged and I still have not received that information. The extraction has been done since 5.21 today is 5.31 and still have not received even a phone call from Paul Davis. Sad, I trusted what I was being told, I would not recommend Paul Davis anytime soon, I thought they were actually a trustworthy company now I see I shouldn’t always trust. Isiah was great, Keith was great in the beginning until I found out he was only telling me what I wanted to here there wasn’t going to actually be any follow through, Zach couldn’t be bothered with a call back. James from restoration was the one who said he was working with the scare tactic, and still hasn’t got back to us. I waited for over a week to write this review in hopes they would make it right, and nada. I am further waiting to see their final bill to my insurance, as a customer we have a right to know all information.

Paul Davis did an amazing job! Keith, Jude and Isaiah were very knowledgeable, helpful, professional and very friendly. They took extremely god care of my home and made sure my family was safe from exposure to mold.

My mom's house caught on fire in February 2023. Paul Davis was brought on board by her insurance. The company as a whole was there to help me through this process. It would take a whole year to rehab this house. Paul Davis content manager Nena and the techs Cody, David A Rael, Gerald, Israel were very helpful. Cody was there at the beginning. He saw the devastation I was going through with this fire. I was extremely GREATFUL that my mom was not hurt, but this was a lot to take in for me. Mena and her techs delivered part of the items to my home and helped load a trailer and then met us in the southwest valley to unload our trailer. What a TEAM!!!!! Extremely professional and Extremely Helpful. Thank You SOOOOOO Very Much.
Cathy

We had the pleasure to work with the Paul Davis team the summer of 2023, and recently had the work to our garage completed. We had a fire that caused quite a bit of damage to our garage. I called Paul Davis several days after the damage happened, and quickly received a call back from James Retter asking when he could come by to give us an estimate. He came by later that afternoon, along with his two associates, Craig Swan, and Zack Dozier. I was very impressed with how quickly the team pulled together to come and meet with me. They were all very knowledgeable and willing to have their teams get started quickly to get our garage repaired. I received communication from James with an initial estimate which I was very thankful for. We had the mitigation work start that next week. Craig and Zack’s teams worked hard to deal with our personal belongings and to take our interior walls down to the studs. This was a lot of work for the team. We had many professional, hard working, and kind individuals work on our garage (Bradley, Conner, Keith, Cody).These employees did a lot of the work early on in the process. Once the mitigation was done I was working closely with James Retter. He has been so kind, patient, and willing to work with me to answer all of our questions and keep the work moving. He was able to schedule all of the sub contractors in a timely way. I really appreciate how he always kept me informed. James sent several guys from his team to finish work in the garage. David, Zack, and Donovan. David came by several times and did a great job. He kept me informed and always was so kind and willing to answer any questions I had. I appreciate all the guys on James’s team. I also really appreciate the very nice receptionist in the office, I came into the office quite frequently to drop off payments and paperwork. She was very kind and always very helpful.
I would recommend the Paul Davis Company and Team to handle any type of home repairs needed.

This company was excellent and a pleasure to work with. I recommend these people highly to anyone who needs this work done.

If you have an opportunity to go with another company, do it.

I am extremely dissatisfied with my experience with this company. The original estimate was to take a month or two. 6 months later the work was completed. Not only were their delays in permits (some of which were delayed with the city, but mostly because the process changed and James Retter, construction associate, did not know how to submit them).

Paul Davis had difficulty completing the work properly. They failed the initial gas inspection. They never scheduled the garage door installation, when they finally got it scheduled the contractor they sent out tried to collect additional payment from us. The painting wasn’t complete in several spots.

They accused me of not getting the bill paid in time when they never sent a final invoice, after insurance payments.

Then they expected me to sign a certificate of satisfaction. They have their office lady (who was the only professional in this company) call me instead of the owner or reconstruction associate. When the office lady called me she said that they need me to sign this form for the warranty to be effective. I asked who said that and she said one of the owners, Mr. Cole. I asked where that was in the contract because I never read that, she couldn’t find it either. I asked if the owner would call me to discuss my concerns that I had expressed to James and again when the office lady called. I haven’t heard anything back from anyone.

On top of that they left the place a mess, used our bathroom facilities and didn’t clean up after themselves.

The contractors cleaned their tools in our sink and ruined it. When I told James about this he said he couldn’t do anything about it because it’s been too long.

I will never work with this company again. Be aware of who you hire to help you in an emergency. This is not the place to take care of your investment. It will also require 4-6x the estimated time to complete.

So glad my insurance set me up with this company they have been super kind and helpful and very thorough with my home repair l.

Isreal Jaramillo is very diplomatic when questioned about various matters. Does a good job. All is fine w/ Paul Davis, except its taking too long, ron b.

Paul Davis Restoration of NM did some internal and external repairs due water damage. This included painting the stucco on the east side of the house. The paint did not match the rest of the house. I spoke with Terry, the project manager, and he assured me that the paint was the same, since a piece of stucco was used to match the color. As you can see the color is not even close. Paul Davis sent a "paint expert" to look at the house. Nothing has been done to fix this error.

Juan, Leo, and the rest of the team did a fantastic job. Everything from identification of the problem areas, preparation to perform the work, installation of the insulation, drywall, and painting, to cleanup, professionalism and courtesy was all first rate. I highly recommend them. It's no wonder they are the preferred contractor of our insurance company.

Unfortunately I had the same issue as AJ that left a review only my experience was worse. The nice woman who answered the phone was very helpful and needed to have some questions answered and I think she believed she put me on hold but I heard the entire conversation she was having with two other employees who told her that they wouldn’t help anyone who wasn’t going through insurance and if I said I wasn’t to just tell me they were at capacity and couldn’t get out there. I told her that it just happened and that my insurance company advised me to call for services first to try to save what I could asap but again was turned away. In times like these where your home is destroyed it was disheartening to hear someone say “too bad” when your house has flooded. I try and support local companies as much as I can which is why I called them first, but they could care less about your home being flooded unless it’s an insurance claim. Call elsewhere as they obviously have their priorities and helping the everyday person isn’t one of them.

My experience with them was great details thru our communication and great jobs to take care of the house that needs. Thank you!

When our home was flooded by a defective water softener filter while we were out of town, we called Paul Davis. They were at our home within a few hours. We had them do the dry out/demo and then the repair. Everyone we worked with was professional and responsive, and our home looks like it did prior to the flood. We were pleased with the work they provided.

This company went above and beyond; the workmanship was superlative, the cost very reasonable, and repairs were completed quickly and with the utmost professionalism.

Had an amazing experience using Paul Davis for a leak from my upstairs tub down into my kitchen. The communication and friendly service I received from James’ team was great. Zack and David were the main repair men who did the work and you can’t tell there was any damage at all.

Mitigation team was great. Whoever manages updating you internally… less than great. After mitigation team finishes I called in to schedule the restoration and was told I would have to wait to be contacted by THAT department… Waited three days for them call me which felt long… Finally I call and they tell me they are at capacity and meant to let me know that they can’t finish the project.

I had a leak in my hot water heater closet. Paul Davis came out and did a great job to contain the water and start the drying process. Afterwards, James R., Zach M. and David Q. did an excellent job getting new flooring and baseboards installed. Highly recommend Paul Davis if you need mitigation or restoration work done in your home!

Israel did a wonderful job. He explained the process and reasoning behind what he was doing and then shared photos of the completed task to show he was thorough.

Our home flooded recently and we called Paul Davis on a Sunday afternoon. Paul Davis dispatched personnel to our home immediately and began the tedious task of drying out the house. Keith, Conner, and Zac worked diligently to arrest the flood damage. They were very considerate and professional and we are very lucky to have such an excellent firm here in Albuquerque. Thank You Paul Davis for helping us through a very difficult experience!!

I recently hired Paul Davis for mitigation and restoration due to water damage at my home. I'm very happy with their work and especially with Daniel who was the primary worker assigned to my claim, he was very polite, professional and personable and knew his job well. Also the same with Donovan, both workers were top notch.

Paul Davis has exceeded my expectations! I am so pleased I have gone with them for my restoration needs! David Q. was the last tech at my home and was absolutely wonderful! James is the best PM I could ever ask for!! I will be referring everyone to PD of Albuquerque!!

Extremely professional and prompt! They were on-site same day and the tech was amazing. Explained everything thoroughly and followed up daily!

Almost everyone we’ve worked with is very friendly, but several times things were overlooked or dragged out because of oversight (or incompetence) of their professionals. I had to call several times to remind contractors to come to my house and do their job, I had to call and ask what next steps were because project planners weren’t planning, and had conflicting schedules multiple times because Paul Davis wasn’t scheduling/planning effectively. I already have a full time job, and I don’t want a second job as a project coordinator trying to make sure Paul Davis employees do their jobs. They showed up for demo and set up, then asked me if I’d had a lead and asbestos done. I told them no and they said they couldn’t do anything until the test had been done. How would I know to get a lead and asbestos test done? Shouldn’t they tell me these things when they’re putting together estimates and schedules? Work had to be delayed so a different company could come out and run the test. This is just one example, but the whole project was like this. I had to call and ask questions and next steps for months because it wasn’t made clear what was expected/needed. Some days fans were left running with no explanation, sometimes the work was “done,” but I had to call in and find out that another test had to be done before their work could continue… the list goes on. All in all, the end product is great, but it comes at a cost of headaches and being a project manager for a few months. The process needs to be a lot more customer friendly, especially considering how much money we have to dish out. Feel free to reach out for more details, I’ll gladly provide them.
Also - if any of their employees offers to do a side job for you outside of business hours, DON’T DO IT. You’ll regret it.

We received excellent service from emergency coordinator Israel Jaramillo. During one of our worst days he was able to bring calm experienced and expert advise Explaining the process. He was Always available for questions or concerns, on time and very efficient. We are so happy to have him guide us through this entire process. In addition, we are so greatful for everyone that worked on our home. Cole,Daniel, David, Rich and Luis. We let everyone we know that we highly recommend Paul Davis for any restoration or medigation services. Thanks again
Sara Martinez and Nicholas Rodriguez.

Overall, I had a good experience with Paul Davis. The incident happened Aug 2022. It was a slow start to scheduling, but the crew I ended up working with quickly picked up the pace and provided high-quality work. I can’t thank David Quinones and Rich Williams enough. I appreciated that they both kept in touch with me frequently, explained the process to me clearly, and paid attention to every detail. I was devastated when water damaged both upstairs and downstairs of my home. Although work was not completed until January 2023, David and Rich constantly reassured me with their amazing work. It was such a pleasure to work with these guys!

Rich and David did an excellent job and worked with the schedule that James prepared for them. At times Rich and his team would have to remind James that he gave his word to have me moved into my house by Dec 20th. Rich and his team even stepped up and laid the tile after James failed to retain a tile layer until the tile was already delivered.

Across the board the support and service from P.D.'s team was great. James did a great job in the initial survey, and David Quinones, the tradesman who effected the repairs did a beautiful job, attending to the cleanliness of the job area and doing an excellent job with the repair and finishing of the impacted area. Highly recommended.„

Gabe and Keith did a fantastic job. They were thorough and professional. And Zack saw to it that everything I wanted done was taken care of. Everyone I had contact with from Paul Davis did a first rate job and I highly recommend this company!

The whole team was very responsive and timely. Their work was very efficient and their follow-up was amazing. I would highly recommend them anytime.

David and Zack got the job done quickly and efficiently. The only thing that slowed them down was waiting for the paint to dry.

I only have high praise for Paul Davis. My air conditioner was leaking. A different company came out. They were rude and only checked for damage in the hall.
I told my insurance provider I didn’t want them back .. the first company said insurance would only pay to replace carpet in the 6x8 area. My carpet is white and 4 years old. It would not look right
Insurance sent out Paul Davis. They showed up within the hour. I had damage in the walls and adjoining bed room and closet. Juan Mendez and Mario Gonzales checked every wall. They had to remove part of the carpet and Base boards. They even took up the tack boards. I had 5 drying machines for three days. Juan and Mario checked daily to monitor the drying. They told me step by step what they were doing and why. They sprayed the walls and floor with bacteria killer, Plant based, smelled like Oregano. Totally safe. I know this is long. I feel that when you get exceptional service the company deserves details on why they are being recommended.

We had some damage that happened to my daughters bedroom and David Quinones was the one who came and repaired it for us. We would like to say that we loved how professional and nice he was to us. He explained everything and answered every question that we had. We couldn't even tell where the damage was after he finished. He did a great job, Thanks David

Rich Williams was super! He came on time and at the end of the day would show me what he had done and explain what would be done the next day. He has excellent communication skills, as well as, restoration skills. Thank you, Rich and Paul Davis.

Shout out to Israel for the fantastic job. He is polite, knowledgeable and friendly. We will miss seeing him each day (but not miss the drying fans). Thank you Israel. Also, Jackson was great on Monday when he started our restoration. Paul Davis Restoration should be proud of these two men.

I want to thank the entire Paul Davis Restoration team for an outstanding job. I was dealing with water damage which lead to mold and asbestos issues. It was not a pleasant time but the staff was kind and kept me in the loop of the process. Thank you Zack and Maggie for all your expertise and advise which was truly appreciated and so helpful. Thank you to Alexis and Rich you did a wonderful job to remove walls and rebuild them like new. my cabinets and countertops are beautiful. I hope I don't have to go thru anything like this again, but if I do I know who I will call on. Thank you Paul David Team! Experts!

Every Paul Davis employee was punctual, professional, and thorough. My three year old son asked me today "where is Keith, who helped us fix our house?" Keith and Chris in particular made a great impression on my kiddo (future water mitigation specialist?!) and on our family. The open communication, availability to answer questions, timely and thorough mitigation work, and collaboration with my homeowners insurance made this a way less stressful experience than it could have been. I will wholeheartedly recommend Paul Davis to any of my friends who need this service! Thank you for helping us!

The knowledge, hard-working, keeping us well informed about the job, and attention to detail displayed by Rich and Alexis of Paul Davis assured us the job they both did is excellent! The result is outstanding! It looks great. Also, Maggie, the kind, knowledgeable, and going "above and beyond to satisfy a customer" is very much appreciated.
Thank you Maggie, Rich, and, Alexis y'all did an awesome job. Thank you Paul Davis.

Paul Davis came out to repair some home damage due to a busted pipe. Israel Jaramillo, Alexis R. and Richard W. came to our house to repair the damage. They were all very friendly, professional and did a great job getting our house repaired back to normal.

Paul Davis was amazing. They helped us with our water damage and made the entire process seamless. Special thanks to Maggie!! What a wonderful person to work with!!