- North Charleston
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
About the Business
What people say about “Palmetto Outdoor Restoration”?
Customer feedback on Palmetto Outdoor Restoration is mixed, with a significant number of positive reviews highlighting their excellent craftsmanship, responsiveness, and effective communication. Many customers praised the quality of work, reasonable pricing, and professional demeanor of the staff. However, there is a notable negative review regarding poor customer service and communication delays when trying to obtain a quote. This strong complaint raises concerns about their responsiveness in critical situations, contrasting sharply with the otherwise favorable experiences reported.
What Users Like The Most
- They did high quality work for a reasonable price and had great communication with us throughout the building process.
- Kraig was wonderful to work with and I'm very pleased with my new front and back porches.
- They were professionals, from showing up on time to give me an estimate, to how they kept in contact with me every step of the way.
- Kraig helped design and build our new beautiful composite deck.
- Kraig was extremely responsive, professional, and humble.
What Users Like The Least
- I guess if possible I would give less than one star.
- They have never bothered to reply. Very disappointed with this type of customer service.
- I have left 3 messages to see if I could get the estimate and have not received a response.
Recommended Reviews
Palmetto Outdoor Restoration did a fantastic job building us a new composite deck, they did high quality work for a reasonable price and had great communication with us throughout the building process. Would highly recommend for any deck projects.
I guess if possible I would give less than one star. I had difficulty contacting them to give me a quote on rebuilding a deck damaged by a grand live oak after Tropical Storm Debby. They finally came out to review and said I should have an estimate the following week. That was 3 weeks ago. I have left 3 messages to see if I could get the estimate to provide to the insurance company as I am still trying to get the repairs done for all the damage. They have never bothered to reply. Very disappointed with this type of customer service. I would not recommend using them if this is how they operate.
Kraig was wonderful to work with and I'm very pleased with my new front and back porches, lattice work , painting and the power washing that he completed. He always answered my emails promptly, was easy to communicate with, his pricing was very reasonable, he showed up every day on time and completed the job when he said he would. He was extremely patient and was willing to make adjustments until I was totally satisfied. I recommend his services.
- North Charleston
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured