This is long, I know, but there is a lot of really great customer service that I want to tell everyone reading these.
I had known about the quality of Outwest Buildings product for a while, so choosing them was easy. I went out to Outwest in Fallon in July ’23 with my Grand Daughter and my Sister and walked through almost every building they had on display. After asking a lot of questions and getting everything answered without hesitation, I got a quote on a 10’x 20’ from Kat Samuleson that I felt was pretty reasonable.
In January ’24 I received an e-mail from Outwest stating that they were having a Home Show sale on any building. I went to the Home Show in Reno, and I came across their display. Kat was there and without a moments delay, she remembered me, my name, and she even asked how my Sister (by name!) and my Granddaughter were. I was very impressed with Kats memory at that point.
Kats customer service at the show was awesome. She was able to immediately bring up my quote, and she took the discounted amount off the quoted price. Kat endured answering more of my questions and after I made a couple of changes, I placed my order and paid my deposit right then.
I was told it might take a couple of months to get my building completed and delivered. But about 3 weeks later, I went out to Fallon to get a couple of measurements that I forgot to get originally. As I was talking to Theresa and the other friendly office staff members, Kat comes in and tells me that my building was done and delivery could be made the next week. But my spot wasn’t ready for it! Kat told me it was no problem and that I could just schedule the delivery for when I was ready. She took me out to check out my completed building and I was very impressed and happy with it. It looked great!
On my scheduled delivery date, the delivery driver contacted me and confirmed the location and time of delivery and we discussed some concerns I had about the available space to get the building in place (Narrow street, mystery neighbor parking their vehicle in the WORST possible location) but the driver wasn’t concerned. He explained the process and the equipment he had to place the building where I wanted it.
The delivery driver and his helper arrived on-time and immediately went to work checking out the site, the road situation and even a low hanging cable line. The driver and his helper were very friendly, funny and they answered all of my questions and those of a few members of my family who were there to watch the show, so to speak. A short time later, my building was placed perfectly and exactly where I wanted it. Very cool system they have to move the buildings.
After spending some time setting up the inside of the building how I wanted it, I was impressed with the quality of the construction, the fit and finish and the materials used. Everything works perfectly (Doors/windows). The building feels solid and well built.
If I had to complain about anything, I guess the only thing is that the two window screens removal tabs don’t match. Same windows, same screens, different tabs.
Customer Service is a lost art these days, but not at Outwest Buildings and not with their staff. A huge thanks to Kat Samuelson, Theresa and the delivery driver and his helper (who’s names I forgot sadly.)
Thank you very much!
Troy