Ortega Family Roofing & Construction - Richmond, VA

i had a timely, friendly, and professional roof inspection in richmond to address concerns about moisture getting in from outside my house. frank took the time to check everything thoroughly and came up with helpful solutions, going beyond what other roofers had done before. he brought in curtis to look at certain spots and talk with me about the best way to fix the problem. the proposal to replace my old, narrow gutters with wider, color-matching gutters and leaf guards was reasonably priced and included a two-year labor warranty, which made me feel good about choosing ortega family roofing & construction. during the job, they found extra issues caused by the poor original construction of my home. they explained everything clearly with photos and only added a small extra cost after i agreed. communication throughout was fast, professional, and clear, with transparency about what their team could and couldn’t do. the workers were respectful, polite, and did excellent work. curtis did a walk-around inspection with me during and after the project to make sure i was happy with everything. outstanding roofing service all around!

had a great experience with a roofing company in richmond. from my first meeting with curtis, who explained the whole process, to the final result, everything went smoothly. curtis met with me several times, brought different shingle samples to choose from, and was there when my insurance inspector came by. he answered all my questions. before the roof installation, the project manager santiago reached out and was really helpful in explaining each step. santiago stayed on-site all day and always answered my questions. the crew finished the job a few hours earlier than expected. i highly recommend this roofing service!

We had our roof replaced and the quality and speed of the work were outstanding. They made sure not to take off the old roof until the new tiles had arrived. The crew on-site worked hard as a team and took great care around our yard and lights to prevent any damage. The whole removal and installation took about two to three weeks. We chose a tricky three-color tile pattern and the finished roof looks beautiful, with the tiles perfectly blended. Frank was great to work with and always responded quickly to our questions. I highly recommend Ortega Family Roofing & Construction for any roof repairs or roof replacements.

the roofing team really took care of all our needs and made sure we got the best results with our new roof, soffit, and gutter replacements. the salesman, santiago, is super knowledgeable, pays close attention to details, honest, easy to talk to, and truly professional. he kept us updated during the whole insurance claim, handled everything smoothly, and made the process simple from beginning to end. after our claim was approved, santiago brought us samples of designer shingles, showed us different colors and materials, made helpful suggestions, listened to what we wanted, and explained the whole project step by step. the crew did a great job putting everything together and just a few days later, we had a beautiful new roof. months later, we still get compliments on how good it looks and we couldn't be happier with the results.

Curtis and his team did a fantastic job replacing the roof on our 2700+ square foot house in Richmond. They took care of all the permits, did great work, and their price was the best out of four quotes we received. The only extra cost was because I asked them to carry the shingles up onto the roof by hand, since I was worried a delivery truck might damage my paver driveway. The extra charge for this was very reasonable, and it gave me peace of mind. The crew cleaned up everything perfectly, and I have nothing but good things to say about the whole experience. If you need a roofing job done by professionals at a fair price, I highly recommend this company.

Frank from the roofing company made the whole roof replacement process easy, especially when dealing with insurance. I reached out to have our leaking roof checked, and Frank showed up the very next day for a free inspection. He also met with our insurance adjuster at no extra cost and let us know we’d have a brand new roof by the end of the day on Monday—just five days later! Frank worked with the insurance company to make sure we got the best results. We were thrilled! The roofing crew arrived right on time Monday morning and finished the whole job, including cleanup, faster than we expected. We’ll definitely call Frank again for any future roofing needs and highly recommend him to others looking for great roofing service.

After a wind storm in Richmond, my roof had some minor wind damage. My insurance company sent a roofer to give an estimate for repairs, and while the work was approved, the roofer said the job was too small for them to take on. I reached out to several other roofing companies, but they all gave me similar answers. Then I contacted another roofing company, and within a week, they sent Curtis out to handle the repairs. Curtis did the work quickly and professionally, and he was friendly and made sure everything was clean when he finished. Because of this great experience, I’ll definitely call them again if I need my roof replaced, and I highly recommend them to anyone in need of roof repair or replacement.

The team of professionals is truly outstanding. From start to finish, everything met our expectations! They estimated it would take 4 weeks to begin, but they surprised us by starting a week earlier! The dumpster arrived and left right on schedule without any problems. The roof and skylights were finished in just two days! The workers put in long hours and really focused on getting our roof done efficiently. They consistently cleaned up after themselves to ensure no nails, old shingles, or debris were left behind. We highly recommend this service for any roofing needs! Blake was fantastic to work with and offered great suggestions!

After a hail storm damaged my roof, I reached out to several roofers for quotes. They all wanted to see my insurance documents and how much the insurance would cover. When I contacted a local roofer, they quickly measured my roof using satellite technology and provided a quote. The next day, they came over to address any questions I had. Their team arrived right on time at 7AM, covered my property with a tarp, and got to work immediately. They took their time to ensure everything was done properly, which I really appreciated. Once they finished, the crew did a fantastic job cleaning up, leaving no nails or debris behind. They even returned later to fix a kitchen vent hood that had accidentally been left unhooked. My roof now features GAF class 4 shingles, showcasing excellent workmanship at a very reasonable price. Don’t let the name fool you; getting a brand new roof shouldn’t break the bank. While other roofers might just focus on insurance payouts, this team truly prioritizes integrity, pride, and outstanding customer service.

I am so glad I found Santiago and his crew. They are quick, attentive, and reasonably priced. Initially, I needed them for a small roof repair, which they completed efficiently and at a fair cost. Then, a bit later, a tree fell on my house causing some damage to the roof and the side. Santiago was prompt in getting the repairs done, and what impressed me most was that he did the job RIGHT. One thing I appreciated was that before starting the repair, he brought several samples of siding to help match my existing siding as closely as possible. With his assistance, we achieved just that, and I am very satisfied with the results. There are plenty of contractors in the area, but not all of them show the same level of professionalism and responsiveness that Ortega Family Roofing & Construction does. Highly recommended!

I had my roofing done a while back, and recently I noticed some peeling paint on my ceiling in the great room. I reached out to the roofing company, and the representative was incredibly helpful and friendly. He contacted Walter, who came to my house the next day. Walter was fantastic! He inspected my roof and confirmed that it’s in excellent shape. The issue turned out to be leaks from my chimney. Walter was very kind and helped seal the leaks. He even showed me pictures of the affected area and suggested I find a mason to fix the loose bricks causing the water to seep in. I truly appreciate how supportive Walter and the roofing team were. They addressed my concerns without any complaints about it not being a roofing issue. I'm really glad to work with such a reliable company. My roof has a 50-year guarantee, and I feel confident that their warranty is genuine. I'm very satisfied with the service!

My new roof, solar panels, and gutters were installed by the same team. I specifically chose them because they offered all three services. It's worth mentioning that their solar panel division is exceptional. However, what truly stands out about their service is their commitment to customer satisfaction. When any issue arose (as they inevitably do with any project), they didn't rest until it was resolved to my satisfaction. Throughout my life, I've had four roof replacements, but my current roof is by far my favorite. I appreciate that Jerome was patient enough to wait a whole year until I finally decided on the perfect shingle. Meanwhile, Curtis is a true expert when it comes to solar energy and has always been open and patient with my never-ending queries. The owner, Santiago, even visited me twice in Richmond to personally ensure that I was satisfied with the work. For such a large operation, this level of personal care and attention is truly remarkable.

curtis really outdid himself to ensure the process of getting my roof replaced and fixing the interior water damage caused by a storm was smooth. he assisted me through the insurance claims, guided me in selecting the right shingles and arranged for the interior work. after the roof replacement, my yard in richmond was pristine. it was as if they were never there. my roof now looks fantastic. the interior painters also did an exceptional job... my house was spotless when they left. curtis and his team from ortega family roofing & construction were very professional. i highly recommend them.

We reached out to a number of places to get estimates for our roof replacement following the recent storm. I was quite apprehensive about the potential expense. Jerome from Ortega Family Roofing & Construction was swift in his response, and we received our estimate the next day. Their rates were surprisingly reasonable, unlike many other businesses that inflated their prices due to the storm. This allowed us to upgrade to a metallic roof! My inquiries were promptly addressed every time I sent an email or even a text. We're thrilled with the way our new roof looks. I'm extremely glad I chose Ortega Family Roofing & Construction for our roofing needs and I would certainly suggest them to all our relatives and friends.

It takes a lot to impress me, but I must say, this roofing team really did! I reached out to three local roofers in Richmond for quotes. Walter from the first team came over and provided an estimate. The second roofing group came by and gave a slightly lower estimate, but they were planning to use subpar materials. I'm still waiting for the third team to show up for their estimate. We opted to go with Walter's team. I rang their office to inform them that we'd like to employ their services, proceeded to their office to ink the contract and they had already included us in their schedule. Without needing a down payment, they procured the building permit and materials, and in about a month they were set to refurbish my roof. Their crew was punctual, showing up at dawn and starting the roof dismantling process by 6:30AM. By mid-afternoon, we had a fresh roof on the house, our yard was spotless and they had swept the yard with lawn magnets. Our house isn't massive, but I was prepared to hear the sound of nail guns till evening. The house looks fantastic! Frank, Jerome and the rest of your team, you did an incredible job!

acquired a home with a problematic shingle roof that was prone to leaks. got in touch with Ortega Family Roofing & Construction, and they promptly dispatched a representative within two days. after a thorough discussion, made the decision to have Ortega Family Roofing & Construction install a new metal roof. even when a hurricane struck a couple of weeks later, they were considerate enough to come out and cover the roof with a tarp to prevent further damage. on a certain day, the crew, including blake, curtis, and walter, gave me a call to let me know they were there to fit the new roof. my family arrived later that night, and even in the dark, we could discern a significant improvement. come the following morning, everyone was in agreement about how nice the new roof looked. the house is now beautiful, and we're grateful to be free of leaks. the team was consistently kind and helpful. if you're in need of a new roof or repairs, I would strongly endorse this team for the job. thank you once again for the stellar job you've done for us.

After facing wind damage and a leaky roof, I found myself needing a new roof. Luckily, Ortega Family Roofing & Construction, with their worker Blake, was there to help. They worked seamlessly with my insurance company, and in a short period of time, they had my brand new roof up. I can't avoid mentioning my neighbor, who also had roof damage around the same time. regrettably, their selected roofer has kept them waiting for a very long time. I can't help but wish they had chosen Ortega Family Roofing & Construction like I did! I am incredibly thankful to them and Blake for lifting this weight from my shoulders. Their swift and efficient service has truly given me peace of mind. blake, your work was exceptional!

we haven't gotten our roof fixed yet, but i can tell you that the initial steps have been a breeze. i made a call to have someone come take a look and possibly replace a few shingles. i was hopeful that it would be a straightforward job, and it turned out to be. frank was incredibly helpful, informed, and a pleasure to converse with. turns out, our roof was in worse shape than i had anticipated. i broached the topic of financing, though i was doubtful due to past credit issues. to my surprise, it was approved. frank brightened up my day with that news, and thanks to him and the new finance company, we're now able to get a brand new roof! can't wait for them to start!

i've been a customer of this roofer since purchasing my older home with its box gutters. these gutters are notoriously difficult to manage, and very few businesses are willing to tackle the job. i feel fortunate to have found this roofer who has not only fixed our leaky gutters, but also addressed any issues with our roof. jerome has been the one to visit us the last couple of times we needed a service. he was very prompt and flexible with our schedule, and he quickly resolved the issue. we intend to keep using this roofer moving forward.

My spouse and I got to know about Ortega Family Roofing & Construction from a friend who was getting their rooftop redone. After noticing some harm to our rooftop/gutters from a recent hailstorm, we reached out to Jerome. He guided us through the process, helped liaise with our insurance provider, and arranged for teams to come out and tackle the various tasks that needed attention. Up to now, our roof and gutters have been replaced and we're currently having our garage door attended to as well. The work that has been done is truly impressive! The teams are quick yet they don't compromise on attention to detail. They are genuine professionals in the roofing industry and we wouldn't hesitate to recommend them for any exterior roofing project you might have!

fantastic service! blake and his crew showed up to do an assessment and provide a quote within an hour of our first communication. they were dealing with a roof repair, not a full replacement, so they managed to finish the work the next day. they executed a top-notch job. i supplied the shingles, but i bought the wrong shade, a significant discrepancy, which the roofer spotted after placing a few. he immediately got in touch with their office to inform them of the situation. blake then went out of his way to buy a bundle of the right color while his crew removed the wrongly colored ones they had initially installed. despite this, blake and his team stuck to their original, very reasonable quote. i can't recommend this roofing company enough for all your roofing needs. they're now my preferred roofing service provider!

We recently engaged a team of roofers to overhaul our tile roof. The process involved taking off the existing tiles, swapping out the underlayment, and then reinstalling the tiles. They delivered an excellent job! They also exchanged all the flashing, edging, and the metal in the valleys. All of the workers, including Curtis, Jerome, and Walter, demonstrated exceptional professionalism and courtesy. They began and completed the work exactly as scheduled. Our roof now has a beautiful appearance. Their pride in their work is clearly visible. We are planning to recommend their services to our friends and neighbors. We received several quotes, and we are delighted that we chose this particular team of roofers!

ortega family roofing & construction is undeniably a 5-star business. the punctuality of curtis, one of their dedicated team members, in addressing the damage my roof suffered during a storm was commendable. he didn't just fix the problem at hand but went the extra mile by attending to other areas of my home that needed attention. these included a gutter on the opposite side of the house, a chipped shingle, and even putting my ladder away after the job was done. curtis treated my property with utmost care and respect. his professionalism extended to showing courtesy to my wife, as i was away during the repair. when it's time to redo my siding, i know who i'll be reaching out to. much appreciated, curtis!

me and my partner recently engaged a roofing company to fix some damage on our garage roof, which was caused by a different contractor. they then put up new shingles and flashing on the garage. we chose them because they had previously re-roofed a house we had just moved into back in Richmond. that job needed a number of fixes, none of which have given us any trouble since. the garage job was just as good. the repair and re-roof were done with minimal disruption and no changes to the initial quote. the team, including blake, walter and frank, was great to work with and considerate of our neighbors. it's awesome to deal with a firm that delivers on their promises, tidies up well and stands by their work.

We are extremely satisfied with the roofing job finished on our home by Ortega Family Roofing & Construction. From the moment we made our first call to book an appointment until the project was fully completed, everything went incredibly smoothly. We had a short wait until the work started, which was absolutely acceptable. Santiago was very courteous and helpful in assisting us to make a decision on our new roof and gutters. The team, including Jerome and Curtis, were outstanding, friendly, and very tidy. The roofing was scheduled to be completed within a few days and everything was wrapped up by the end of the third day. They showed up each morning punctually and put in a full day's work. The final invoice matched the initial quote and their estimate was very competitive. Our new roof truly enhances our Richmond home! Excellent job! We would highly recommend them for your roofing needs.

We were in need of a new roof and gutters after suffering storm damage. After considering multiple quotes, we decided to hire Ortega Family Roofing & Construction for both tasks. We were absolutely delighted with our decision. Curtis was our go-to person, always ready to assist us with any queries or requirements. Frank, the project supervisor, was equally responsive and approachable. Both teams displayed speed and efficiency, but most importantly, they were thorough. Every single commitment was fulfilled. Everyone we interacted with throughout the process was highly professional and easy to talk to. We will definitely engage their services again if needed, and we wouldn't hesitate to recommend them to friends or family members. It's clear to see their longevity in the industry is due to their serious commitment to customer service. Also, if they suggest black gutters, don't hesitate! It looks amazing and we wouldn't have known about this option if they hadn't mentioned it.

My experience with Ortega Family Roofing & Construction was top-notch. Jerome, from the residential sales team, gave me an impressively detailed and professional presentation. He highlighted the advantages my house would enjoy with the installation of GAF Timberline High Definition HDZ Lifetime Shingles. He assured me that my roof would be leak-free for as long as I owned the home and that the warranty could be transferred within ten years if I decided to sell the house. Jerome provided me with a comprehensive brochure filled with pictures and explanations about the materials that would be used in the new roof. He took numerous photos of the existing roof so I could see firsthand the areas that needed replacement. He also took the time to prepare a detailed explanation of the work to be done, which underscored the company's professionalism. The team’s response time to my queries was impressive. Both Frank and Walter in the office took their time to ensure I understood the process. When the crew arrived for installation, they took great care to protect my yard and house, moving things out of harm's way and laying turf to protect the grounds. They were extremely courteous and professional. The project manager, Walter, conducted a thorough inspection of the work from top to bottom to ensure the installation was done professionally. He even instructed one of the crew members to perfectly attach the inside blind of a replaced Skyline window, ensuring we were satisfied with the job. The entire installation was completed in a single day, just as promised. After the work was done, the crew did a thorough cleanup of the entire area, leaving my yard looking pristine. I am more than satisfied with the job done by Ortega Family Roofing & Construction, and I won't hesitate to recommend them to my friends here in Richmond.

The roofing team just wrapped up the installation of our new cedar shake roof, and we couldn't be happier with the outcome! We can't express enough how pleased we are with Jerome, our project manager, who kept us updated on every phase of the project. His professionalism and attentiveness to our questions and worries about the process were outstanding. Our foremen, Frank and Blake, along with their team, did an incredible job while maintaining a warm and friendly work environment. They worked tirelessly from dawn to dusk, executing the project quickly and skillfully. These talented craftsmen assured us that our home was in the best hands, and we had no reason to worry. The roof looks stunning - they managed to fix our leakage issues and added a new layer of elegance and beauty to our home. We wholeheartedly commend the entire roofing team and would recommend them without hesitation to anyone in need of roofing services. We extend our sincere gratitude and appreciation to all.

I've had two roofs successfully installed by Ortega Family Roofing & Construction, and I couldn't be more thrilled with the outcome. The cost was reasonable for the scope of the project. The team's workmanship was excellent, and their professionalism surpassed my expectations. They delivered the roofing materials a day before starting the job, and the crew was on the roof by early morning. By mid-afternoon, they had completed the work. They meticulously cleaned up all discarded shingles, flashing, and other remnants, ensuring that the area was spotless. They even used rolling magnets to pick up any stray nails. Curtis, the business owner, and Jerome, the team leader, inspected the site to ensure everything was up to standard. There were a couple of delightful surprises too. They fitted black plastic boots over each vent pipe to blend them with the roof shingles - a thoughtful detail that wasn't part of the initial work order but was added for free. What really caught us off guard was the response from our neighbors. A few other families in our neighborhood have had new roofs installed, and ours stood out. We've had half a dozen neighbors stop by to praise the new roof's aesthetics and the quality of work done. They were all surprised by how quickly the job was completed - less than a day. Another little bonus was that our shed now matches the house. This glowing review is an honest reflection from a satisfied customer about the commendable job done by Ortega Family Roofing & Construction. Their work and professionalism truly exceeded all expectations.

Five stars isn't enough! Curtis and the team have gone above and beyond for us! From volunteering to cover our roof with a tarp to prevent further damage, to securing a few shingles until the new roof could be fitted, to checking in to make sure the installation was exact. The team also fitted drip edge flashing on our shed at no extra cost to exceed expectations. The roof was fitted with care and they even added more soffit vents as our old roof didn't have enough to properly ventilate the attic. This is the second house we've had a roof fitted by this team and our experience will keep us recommending them to friends, family, and neighbours. Thanks again, roofer team! - The Smith Family, Richmond.

The team at this roofing company installed a new roof on my house in Richmond. My roof had a variety of issues, but they tackled each one with precision. The roof wasn't decked over; it was made with 1x6 planks, and they applied tape to every seam. They took care of replacing the decayed wood, setting up ridge venting, removing outdated turbines and patching up the gaps. My home didn't have any soffit vents, so they installed 14. They accomplished all of this in a day and a half, leaving my yard spotless. Now, my roof is not just sturdy but also provides me with an annual saving of $600 on my homeowner's insurance. They even facilitated financing with a minimal down payment. Walter also took the initiative to fix a minor leak in my detached garage, which I greatly appreciated. They demonstrated professionalism throughout the entire project. I'm extremely satisfied with the work done by Blake, Santiago, and the rest of the team. I would strongly recommend this company to anyone considering a new roof. Their commitment to quality and customer satisfaction is genuinely commendable.

Blake, I can't thank you enough for your outstanding professionalism and kindness when you visited! Blake took a detailed look at the chimney that needs removing and the roof that another company had recently installed. Even though I chose to go with another company, Blake spent a substantial amount of time examining everything, advising me about areas of concern, what to anticipate, and what to be aware of. He provided so much valuable information that he wasn't obligated to share. I've had numerous contractors and businesses visit my old house in Richmond, but none have left such a positive and lasting impression. Blake, rest assured that I'll be recommending you to anyone in need of roofing services.

My encounter with the team at Ortega Family Roofing & Construction was absolutely exceptional. They were consistently professional and punctual. When I requested photos of the roofing job, both before and after, Blake and Curtis cheerfully supplied a wealth of images. They took the time to comprehensively explain the roofing work required and went above and beyond my expectations, doing more than just what was necessary. This team in Richmond is genuinely first-class.

Advance has successfully executed a splendid project for my entire building. They handled the reroofing of 10 of our town homes in Richmond, finishing the job both on time and within the budget. The crew, including Walter, Blake, Frank, Santiago and Curtis, is professional and well-versed, boasting several years of experience in the roofing industry. Whenever there's a minor leak, I reach out to them and they respond promptly. As a maintenance manager for a high-rise luxury condo, time and results are of essence. I would endorse them for any roofing project, regardless of its size.

Walter was the sales representative for this project - he was meticulous and professional. He was always punctual in his correspondence with me. Curtis, who was the project manager, was equally professional and responsive as Walter. If I had any inquiries about the ongoing project, Curtis made sure I understood and kept me updated on every stage of the work. The team from Ortega Family Roofing & Construction that handled the roof replacement demonstrated an impressive work ethic and delivered excellent results. They performed their tasks in Richmond with great expertise and dedication.

Ortega Family Roofing & Construction did a remarkable job identifying the main problems with my roof in Richmond and tackled them effectively. This involved using a camera for an in-depth inspection of the downpipes and carrying out some excavation work. Thanks to Jerome, the storm drain was successfully cleared, leading to the removal of root intrusions. I was sincerely impressed with the high quality of the roofing work completed.

We recently had our roof replaced by Ortega Family Roofing & Construction. We are absolutely thrilled with the entire process and would recommend them to not just our loved ones, but to anyone in need of roofing services. They were professional and punctual. We are planning to use them again for a couple of window replacements. The roof looks fantastic! Thanks again, Jerome and team!

I was genuinely impressed with the swift reaction from Ortega Family Roofing & Construction to my roofing issues. As promised, they were quickly on site at my property in Richmond. They skillfully handled a severe leak in my roof that was affecting my youngest daughter's room. They rapidly identified and explained the problem. Although the success of the repair could only be confirmed when the weather shifted, I was satisfied with the work that they completed. I would strongly recommend Curtis, Blake, Jerome, Walter, or Frank, or any other team member from Ortega Family Roofing & Construction for any roofing services needed.

Last month, I needed some roofing materials and supplies before 9:30pm. Santiago, the gentleman working in the roofing department, did an excellent job matching the roofing materials I needed and was incredibly supportive. I've just now started the roofing project, and the match is 100% perfect. Many thanks again and hope you have a fantastic summer. Cheers, Ray.