On Side Restoration Services - Blaine, WA

Just want to give a shout out to On Side Restoration. Very pleased from start to finish. Thank you Doris for your quick response, very friendly and knowledgeable. We had a rock shatter our patio door, On Side was here promptly. From consult to install everything was on time, professional and organized. Highly recommend.

On 16 May, 2023 at around 7am i was standing at 105 avenue and 151Street stop sign and one of the crew van speeding and did not care to stop at the 4 way stop. A bus was already to leave the 4 way stop n honked to make the van driver aware and caution him of 4 way stop. Instead , the on side van driver showed a finger to the bus driver and swear at the bus driver. What kind of service will such an employee provide??
Pathetic Attitude

We had a fire in our apartment building. Onside Restoration was contracted by Strata to remove the fire-damaged structure of the building and re-build it. Onside did not allow us to enter our apartment for almost a month after the fire happened. When we finally got to the apartment, we were shocked to see that our most valuable belongings disappeared. Some of our neighbours' stuff was also missing. We immediately informed Onside manager about the missing things. Unfortunately, the Onside manager decided not to hold responsibility and started ignoring our emails.
If you don't want your belongings to be stolen, I would recommend to avoid dealing with Onside Restoration.

I dealt with Onside Restoration directly during the recent floods in BC. I have to say how amazing and tirelessly they worked for their customers. Specially Kaleigh, who was project manager and triaging homes and site visits at a very stressful time. As a homeowner affected I found Kaleigh so professional, willing to help and I know she was running on no sleep during the height of the flooding. Kaleigh provided immediate recommendations to get our home under control and prevent further damage until a technician could come out. Thank you Onside & Kaleigh. While we hope we never have “circumstances” where need to use restoration service we know you are reliable and will be called up for your professionalism during the 2021 BC Floods. Thank you

After an unfortunate, surprise water leak from our upper floor that leaked down to the main floor, OnSide was responsive, professional, communicated well, and completed the job with professionalism. These types of repairs do take time, but we were guided professionally, always kept informed, all trades and subtrades were professional and courteous and communicated well. Patience is required by all in any reno/repair/ but now that's the repairs are complete, I can breath a sigh of relief and say THANK YOU to the OnSide team. *****

We just had On Side Restoration Services do some work for us, we were very pleased with the quick responses and the quality of work that was done. All the trades that came into our home were, professional, friendly and did the utmost to keep us informed of the progression. Also each one left our home nice and clean at the end of their part. We highly recommend On Side and if we are unfortunate to have any more house hold damage would not hesitate to have them back. Thanks Doris and the On Side Crew

We had an especially difficult claim, as we were mid-reno when our flood happened and there was a lot to work out between our contractor and the OnSide team. The clean up and tear out was fast, and once they were able to get in to start the repair work it went very quickly. The basement is beautifully finished, and we're very please with it.

On Side did a great job helping during a flooded basement. They came right away and were very professional in doing their job. Miles was very patient with all the questions sent his way. I would highly recommend On Side when in need of restoration work.

On Side team is great to work with and we are satisfied with the quality of the workmanship when we had to deal with water damage at our home recently. Kevin (PM) was very professional and have coordinated the project as per our expectations. Thank you On Side Restoration team for turning our frustration (due to the water damage) to a positive experience!

On Side Restoration Services were great. My tenant was informed by their workers in a timely manner of when they were coming and completing portions of the job. Everything was left clean and I was able to be in touch with the project manager by his cell phone. Highly recommendd.

On Side did a restoration for us after a broken water pipe caused a flood in our house... Walls and ceiling had to be opened up, floors replaced.... Their service was nothing less than exceptional in every aspect of the process. I'd give them 10 stars if I could !

OnSide was there almost immediately. The team was knowledgeable and it was comforting to have them around because in all the chaos after the flood they just knew what to do and did it before I even knew to ask. They packed and stored everything well and what was damaged and deemed restorable was beautifully refinished! They packed almost too carefully. LOL. Thanks to the OnSide Team :)

Quick response, professional, knowledgeable flood control containment, and cleanup. The onside staff who did the packing of furniture and contents were better than most moving companies I have experienced. The subtrades with exception of the flooring personal were spotty especially plumbing and electrical.

After a leak from my washing machine damaged my laminate flooring, my insurance broker recommended On Side Restoration Services to replace the flooring in my condo. On Side made what I had anticipated would be a very stressful time much easier than I thought it would be.
The hardest part was choosing my new floor! On Side arranged to remove and store all my contents, remove the flooring and baseboards, replace the flooring and baseboards, clean my condo and return my contents. I wouldn't hesitate to recommend their services.

We have used On Side for two different water leakage events, and both times their workmanship was the best you could hope for - it was First Class!

We had extensive repairs done on our home as a result of damage from a neighboring house fire. Mike Kells (Project Mgr) was very good. He clearly explained the process we would follow, was very good at communicating as we went along and ensured that the process was as stress free as possible. Would highly recommend Mike to anyone.

We had On Side restore our home from a flood that happened in March 2020. Our insurance company used them to assess and dry out our home and we chose to use them for the repair & restoration after a Covid break in July. We were happily impressed by the trades people that worked on our home. We had over a dozen people from a variety of services and trades into our home to help restore it to better than before condition. Our Project Manager, Kaieigh, did a great job scheduling and keeping us informed of what was going on. We've already recommended this company to our neighbours and feel good about giving such a high recommendation for their professionalism and quality work.

My bedroom had the restoration service two months ago. On Side staff came and moved out all the stuff in my bedroom to a storage, including several WELL packed boxes (taped and solid). By the time the On Side staff moved all the stuff back, I found that every single WELL packed box (taped and solid) was OPENED and RE-TAPED and each of them was stuffed with lots of packing paper which I didn’t use when I packed my stuff. Frustratingly, my LV designer bag which is worth more than $3000 was STOLEN after getting my stuff back from On Side.

With tremendous rampage and frustration, I called the project manager telling them that I lost my designer bag which was inside one of my WELL packed boxes and asking them that why every single box was stuffed with packing paper that I didn’t use when I packed them. The guy who answered my call said that he had to report to his manager to start an investigation as this was beyond his capability and would get back to me.

But, he NEVER called back nor answered the phone call! So I contacted On Side manager asked how it was going about my claim. One of the On Side representatives ridiculously explained that the reason why they used packing paper and re-taping the boxes was to strengthen my WELL packed boxes and suggested me to go over my stuff again and recall where I stored my bag. Why on the earth did you have to strengthen my WELL packed boxes by opening them, stuffing with packing paper, and re-taping? This is absolutely absurd and disrespectful to your client.

Yes, you did take photos before you moved my stuff to a storage. However, once my stuff was moved out of my room, I couldn’t imagine what my stuff had been through. It was a very disgusting and daunting experience. As of now, I haven’t heard a single word from On Side after aforementioned conversation.

I have mixed feelings towards this company. For the initial flood restoration they were fast and good. I also used them as my contractor to do the fixes, that was terrible. I absolutely do not recommend them fixing your place as well. You have a choice and chose someone else. A lot of the work was just terrible, you can tell they accept the lowest bidders.

I ended up going with these guys after phoning around and checking references on a few restoration companies. They did what they said they would, arrived on time and the crew was excellent and I would recommend this firm. I had called a few restoration firms and this one had the best reviews and references. One firm I called never answered their phone and when they did they were clueless and these guys were on their game. Recommend.

My home warranty company called in On Side when the builder's trades were unable to remedy the issues in my new-construction condo. Howard & Mark from On Side were SUPERB to work with, and their team did seriously high-quality work. They took great care in protecting my home during the reno work and cleaning up everything afterwards. They were friendly, polite and a lot of fun. I'm SO IMPRESSED and HIGHLY RECOMMEND this company!

6 month of dealing with OnSide I believe they are the biggest restoration company, and the best. No one is perfect especially in renovation business but OnSide always respond and trying to fix the mistake, for me that is very very important.

This company restored my French Door after they had been ruined by a crowbar...and they were excellent from the moment they came and boarded them up for security...and then making the doors, color matching the paint, etc...and installing them. They really helped to eliminate some of the stress of the break-in. I felt they knew what they were doing, and I didn't have a concern in the world. Thanks guys!

My house repair experience with Onside Restoration team was very pleasant. Staff are very nice, caring and effective. The quality of their work are excellent. And more importantly, they meet the timelines. I do recommend them.