Nu-Ray Metal Products

Nu-Ray metals puts out good quality products for a good price but the customer service is lacking.

One time I ordered through them I was told the product was ready to be picked up but only half the order was made, I had to come back hours later to get the rest of the order. This caused a little bit of delay on my project and additional costs for my truck rental.

Another time a few years ago when I placed an order for roofing it came with no fasteners which I was led to believe that fasteners were included with the price of panels.

I recently reached out to NuRay with a very tricky situation. After purchasing a new gas fireplace, the venting was different and removal of my old vent was going to leave a hole in my metal roof. Their commitment to helping me find a solution was unlike any customer service I can recall receiving. Big thanks to Eunice and Mike for truly caring about their customers. I would wholeheartedly recommend this company to anyone planning on adding a metal roof. You will not be sorry

A truly great product line and just the right set of options to end up with your best roof and siding.

I buy all my metal from them. Customers love it, and so do I. Service is great, and when something goes wrong they fix it

Here's the thing... I was fasting for blood work and on the way to the doctor and stopped in at this place. They had like 13 boxes of Pizza on the front counter. Immediately hated them. Even after this... Their know-how, kindness, and eagerness to help, left me content to unleash my grumpiness on the horrible drivers in Kent. Did these people cheat on their driving test so that they can drive like grandmother sloth slow in the fast lane?

This is a great business located in Auburn, they fabricate the snap loc roofs at the same location as sales. They are one of the few family-owned roofing companies left. The employees are friendly, Denny in particular helped me complete my project with material and great advice. I absolutely recommend this company for your roofing needs!

Stopped by to pick up some custom bent metal for a job in Suncadia. They were able to have it ready a day early. Fast and friendly service.

Sales person was excellent! He never for a second assumed that even though I am a 5'2" female I wouldn't be doing the roofing job. He answered my many questions to help me decide on what roof I needed and then wanted.

Only complaint is parking is tricky.

I have a Nu-Ray roof on my house. It does not make the rain sound louder. For over a decade I had moss growing out of control on my tar shingle roof. Switched to metal by Nu-Ray and for the last three years not a single sighting of moss. And, the vast majority of leaves just slip right off so no big accumulation of leaves to sweep of either. Of you're thinking about a metal roof in the PNW, get one. And, after doing a lot of research, Nu-Ray is one of the best for standing seam metal roofing!

I am a home owner who ordered materials for my metal roof from Nu-Ray. I had a horrible experience with Don Davies, the general manager who also acted as my sales contact. He screwed up my order multiple times and then claimed that his mistakes were always my fault. He was verbally abusive and insulting. Thanks for the worst customer service experience of my life, Don! The materials themselves were fine after all of mistakes were fixed. If anyone is considering this company do what you can to avoid Don.