- 20 Foundry St, Concord, NH 03301
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Nick Tracey Roofing & Exteriors”?
Customer feedback for Nick Tracey Roofing is overwhelmingly positive, highlighting exceptional communication and professionalism throughout the roofing process. Most reviewers appreciated the proactive updates, including photos and texts from project managers, which kept them well-informed. The crews are praised for their efficiency, thoroughness, and impressive cleanup efforts. While one review noted issues with project management communication, this did not significantly overshadow the generally high satisfaction expressed by most customers regarding the quality of work and customer service provided.
What Users Like The Most
- Great communication throughout the process, showed up on time and got the job done quickly.
- The crew’s organization, professionalism, and incredible work ethic blew me away.
- The project manager kept us informed every step of the way and explained necessary repairs.
- I appreciated his professionalism and prompt feedback throughout the project.
- Everyone I interacted with was extremely polite and professional -- and they do amazing work!
What Users Like The Least
- The management of the project left much to be desired; promised communication never happened.
Recommended Reviews
Had a some kind of small leak in my roof that seemed no contractor(3 others) could determine the source. Nick and his crew came out and determined exactly where it was. It’s now been 6 months leak free. Couldn’t recommend them enough. Appreciate you guys!
Working with Nick Tracey roofing was easy and not at all stressful. Brian was great with committing on what was going to happen and when. Anthony and his crew did a great job with the work and clean up.
I would highly recommend them for anyone needing roof work.
It's unfortunate that I have to share a negative review for Tracey Roofing. Although the roof installation appears to be satisfactory, the management of the project left much to be desired. What was promised in terms of project management never happened.
1. The PM never introduced himself at the start of the job. I only first met him around 4pm as the project was wrapping up. Said his name was Rick.
2. I was promised that I would be receiving txt messages throughout the day detailing the progress of the job with photos. That never happened. Later, I found out that the PM had a wrong phone number for me. So why didn't he knock on the door? He told me later that he would send them to the correct number. That never happened.
3. The first contact I had from Tracey roofing was about 2pm when I received an invoice. That invoice was incorrect.
4. I noticed on my garage door a large black scuff mark from what I assume was a pack of shingles falling off the hoist. I was told that someone would clean that up before they left. That never happened. I cleaned it the next morning. Luckily it came off without a problem.
5. I'm now supposed to have gutters installed. I'm not sure what's up with that. No communication.
My installation was one of ten. It would appear that the other nine had a much better experience than I. Perhaps I represent the 10% failure rate.
Sorry Nick.
Rick Masters
Company Locations
Branch Offices
- 20 Foundry St, Concord, NH 03301
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured