Nexan Building Products, Inc.

Awesome Decking Company!!!
We installed a large deck/ patio in 2020 over a
Room and large walk in basement. So the Nexan Aluminum Decking makes a great waterproof roof and deck —- bonus is that it doesn’t burn and keeps its shape and color. No staining or sanding….. all around great product.

We really like the idea of the lockdry deck, but it is not as great as presented. The edges become the issue. They provide a 1-1/2 by 1 1/2 inch edge trim. The decking is 1 inch. So, It should cover the 3/8 inch sub floor, but you can see in the pictures it does not. This was not covered anywhere in the install instructions. Since the edge trim is the last piece to be installed, you will have to completely remove all decking to fix. If there is any wood contact or exposed wood under the edge trim, you will have wood rot. They need to add the inside edge trim dimensions with instructions to avoid this issue or make the edge trim 2 x 2 to have some margin. Either way, this needs to be covered to avoid contractors installing incorrectly, then the homeowner either has to pay to completely redo, or live with the exposed wood and subsequent wood rot..

I'm not one to give a review. My husband came across a contractor that suggested this decking product since we have a patio under the deck, we needed to keep the water from leaking through. It is at our lake house. The contractor met with us said the water would drain at the end of the deck and asked if there was an eaves drain close by. We showed him where it was draining into the ground spout. He tore off the wood decking replaced with wood grain Nexan and replaced our railings. Our deck is one level, about 14×20. The cost was around eleven thousand dollars dollars. We ended up with decking that is butted up to a family room. Every time it rains all the water sits in that corner and drains down underneath ruining our column and separating the wood underneath. We tried getting satisfaction from the contractor, all he did was caulked. When we questioned why it didn't drain to the end where he asked about the eaves trough. He said that would have cost more. We are desperate it's ruining underneath. I called the company they told me it should be sloped so much every foot. When I told them it creaks so loud the neighbors can hear it. I was told to power wash it. This did nothing! They are not standing behind thier product and will continue to supply a contractor that won't stand behind his work. The worst eleven thousand ever spent ! So disappointing, it is going go cost us even more because it's ruining our structure. So disappointing!

Young salesperson wasn't understanding what I was looking for. Plant manager understood. Aluminium decking seemed durable but noisy when I walked on it. Can't imagine rain noise. I'd choose it over composite decking. It's expensive but cheaper than high end composite. Decided on 2 x 6 treated southern yellow pine, which is almost as hard as oak and 1/3 the cost of the other options. If you think the other options are maintenance free, you better do some research. My previous 2 x 6 cedar decking lasted 30 years. No way most composites will last that long. Beware composite decking in snowy climates. Snow loads can cause sagging between 16 inch on center joists. Opted for wire panels instead of glass, since all the railing and mounting options are very expensive.

My wife and I bought our aluminum decking material from Nexan Building Products in Cullman, Alabama after a long and exhaustive search. We looked at many companies and asked many questions. I am not a contractor, do not know much about building, and was intimidated at the possibility of making an expensive mistake. However, the fact that Consumer Reports rated the decking material from Nexan the best that it had tested, head and shoulders above every other decking material, helped a great deal, as well is seeing a neighbor’s aluminum deck that he bought from Nexan, which was beautiful.

The customer service at Nexan is not only as good as it gets, but sets its own standard. I can’t tell you how many times I called Aaron with many, many questions. He always responded with patience, expertise, respect, kindness, and a sincerity that is not easy to find. Throughout all the changes, his patience, courtesy, and respect never wavered. I was a tough customer going through a difficult time in life, and Aaron behaved like a saint. I will always have nothing but gratitude for him. Nexan is extremely fortunate to employ someone like Aaron.

The deck has now been finished for 1.5 years. It is so beautiful and I have never regretted our decision to go with Nexan. Because it is a light color, it can get dirty so it must be cleaned periodically. Other than this, maintenance of the deck is nonexistent. I have been told that I should rub oil into the steel braids of the railing every three, four, or five years or so, which is minimal, but have not yet done so. It could be done quickly.

In summary, building a Nexan aluminum deck has been a huge success with amazing customer support by Aaron. Thank you so much!