Newby's Ace Hardware
- 1173 3rd Ave W, Dickinson, ND 58601
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Newby's Ace Hardware”?
{
"summary": "Customer feedback is mixed regarding their experiences at the store. While many customers appreciate the friendly and knowledgeable staff, as well as the welcoming atmosphere, several negative experiences highlight issues with customer service, particularly around handling purchases and perceived suspicion of theft. Delivery service is not explicitly mentioned, but the emphasis on helpful in-store assistance suggests that communication could be improved, especially regarding customer interactions. Overall, the sentiment reflects a need for better management of customer relationships to enhance experiences, especially during busy times.",
"liked": [
"Always welcomed with a hello and can I help you with anything.",
"It's great to have people that know what they're talking about and who you can trust to recommend the right products.",
"Great place to get help and wide assortment of tools and supplies for home and yard repairs.",
"Excellent and generous service. They offered me popcorn while they helped place concrete in my rental truck.",
"The lady, who is the actual expert, gave us a very basic paint tutorial which really helped us make a solid decision."
],
"disliked": [
"I’d give zero if it were available, my wife and I drove an hour to buy paint... but the manager wouldn’t let her mix the paint.",
"When a clerk comes up and wants to take the item you are carrying... I walked out.",
"If they are so worried about me shop lifting just put it back on shelf and I walked out."
]
Recommended Reviews
I’d give zero if it were available, my wife and I drove an hour to buy paint from Newby’s and got there 45 min before closing. We already knew the color we wanted and the exact paint. The girl took 5 or more minutes trying to find the paint then informed us the manager wouldn’t let her mix the paint as it was too close to closing time. We told her how far we had driven then she informed us after speaking with the manager again that we could find paint at Menards. We left Ace 35 minutes before closing time. Menards was more than happy to sell us 10 gallons of their highest quality paint. Won’t be going back if I have other choices.
Always welcomed with a hello and can I help you with anything. Very friendly and small enough store to find what you need easily.
Super nice store, clean, neat... but when a clerk comes up and wants to take the item you are carrying that you are going to purchase, and says they need to take it to the front counter moreless do to shop lifting. Wow REALLY? 119.00 dollar item and had plans to spend around 230 bucks...told them if they are so worried about me shop lifting just put it back on shelve and I walked out. Clerk really didn't give 2 cents if they sold it or not.
137 locals recently requested a quote
Company Locations
Head Office
- 1173 3rd Ave W, Dickinson, ND 58601
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Warranties Offered
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