Nelson Subaru

I have dealt with Nelson Subaru for years and have always felt like I got a fair deal and always quality workmanship.

I had a very pleasant experience with the Nelson Kia Subaru staff. I can't stress enough about my salesperson that helped me throughout the whole process. Her name is Judy Hardy. She is very educated, professional and super kind. I would recommend her to you if you are looking for a nice vehicle.

Great experience with the service dept! Kept in touch with me through out the day. Got everything done with a price less than originally quoted. Mechanic called me directly to discuss my issue. I usually do as much maintenance as I can before heading to a dealer but after today will start dealing with Nelson Subaru more often.

I was there for inspection. Marian greeted me at the door and began the process immediately. She is always ready, willing, and able to help in any way.

Service Writer, I think her name is Marion, was very pleasant. Waiting area was very nice. Had TV, beverages and snacks to enjoy while you wait. Bathroom is huge and very clean.
My vehicle had a recall. They said 1 1/2 hrs and they were true to their word. I was very pleasantly surprised.

Multiple engine lights went on suddenly. I called the service department and they were able to explain some of the issues assured me I could drive back to their location. I did not have an appointment, but they began the assessment of my vehicle that day within an hour of my bringing in. I picked up the vehicle two days later. Very nice cordial and informative.

Very pleased with my recent service. Marian Ulrich went above and beyond helping me and keeping me posted on everything that was going on.

The salesman was very knowledgeable about the vehicle I was looking at and was very helpful with all my questions and in getting me through the process of getting the vehicle I was looking for.

My appointment was at 3:15. I was told if I wanted it washed it would addsome time to the wait. I wanted the wash. This was my 1st oil change. I left from there at al.ost 5. I was the last person to leave. I didn't expect everything to take so long.

Thanks for Marian ullrich and service manage Jason fleming for all there help they done a wonderful job, and thanks to Chase in garage for the work he had done as well. I am very pleased with all they do.

No high pressure up-sales. Great price clearly marked. Great offer on trade-in. Possibly the best new car purchasing experience i ever had. Sales rep and mgr both down to earth and knowledgeable. Left knowing I received an honest deal

I just purchased a used vehicle and immediately had issues with it brought it to nelson Kia. They were so helpful and accommodating. They had the problem identified immediately, arranged for a shuttle home and return once my vehicle was fixed. Totally trust them and highly recommend their service department.

Nelson's Kia/Subaru is the best. Miriam, and Kaylee are great and service technicians are outstanding. Never a problem. 5 stars for Nelson's Subaru!

The staff was very friendly and Danny is a great salesman. Thank you for helping my daughter find her car . She simply loves it

Marian always treats customers with the utmost respect and helps solve issues where she can. Nelson Subaru has always strived to meet my expectations and I feel secure after having a service that my car is safe to drive. Recently the mechanic Will took the time to explain and show me on my car what the issue was. Kudos to the team, keep up the good work!

Let’s just say I drive an hour to get my car serviced here.
Great experience with my purchase and service. They don’t try to push or pressure me into buying or upgrading anything

Great experience with the dealership. The people i dealt with was friendly and easy to work with. They were very helpful in my decision to purchase without any hassles. I would recommend the Nelson dealerships to anyone. Special shout out to Harry Hairston at Nelson Ford dealership for taking me to Nelson Subaru and helping with the dealership! Thanks!

My whole experience was terrible. I made an appointment online because my check engine light came on. A lady called me to confirm my appointment and said it should only take an hour for them to check it. When I got there the lady told me it would take 4 hours and I was not allowed to wait so I had to reschedule. When I came back for my rescheduled appointment the lady said it would take all day and the tech was getting ready to go on vacation. She did end up calling another tech that came in to look at it. It took them almost a week just to call me back with the results as to why the light was on. The parts came in on a Tuesday and I was told it should be done by Thursday. Thursday came and I never heard anything. I called Friday morning and she said it should be done by the afternoon, but once again I never heard back. I would speak to the lady every morning and she said she would give me a call back in the afternoon but never would. She eventually called me and told me they were finishing up and should be done in about 4 hours. 2 more days go by before she calls me back to tell me it was done.
So A week later, for something that I was told would only take two days, I finally have my car back. I will NOT be going back there.

I've been taking care of by Marion for the past 7 years and have never been disappointed. I always receive top notch service and I have worked in the automotive industry for 45 years before retiring so I consider myself qualified to judge

Time was perfect in and out quickly the staff treated me with respect even the ones that walked passed me said hello great place

Nelson Kia is the best place to purchase your next vehicle. No pressure, best pricing around and double the powertrain warranty at no cost. It's a no brainer. The managet Reese is especially helpful and will make sure your experience is the best possible. Highly recommended

Service lady a little grumpy to start with, but it all worked out, and the visit ended better than it started

First service appointment for my new Outback and Nelson didn't disappoint. They are so friendly and helpful, I recommend this dealership to everyone looking for a new car and excellent service.

Usually go here for my oil changes, can be pretty busy at times and take longer than expected but the customer service by Marian Ullrich is top notch. She holds this company on her back and I truly feel without her they would go crazy! She keeps you informed, and is just extremely friendly!

Great customer service. I had an inspection, oil change and tire rotation. Was just there a little over an hour

Very good experience the service advisor. Kaylee Johnson was awesome very helpful and the technician. Derek was very knowledgeable helpful and very good guy.

Just purchased a suv from them. Amazing staff super helpful and very informative. My family loves this dealership. Thanks again

After my usual oil change and tire rotation, I was astounded today that Nelson Subaru told me that they were going to replace my radio and systems screen in my 2019 Outback Premium!! Over the summer it had developed what looks like small bubbles under the surface of the screen. They also promised to look into a transmission noise two weeks from now.

They are true to their promise of the, “Double your warranty guarantee!” as the car has 69,000 miles on it. I live in Roanoke but will never buy a car from anyone else but Nelson

I just had another oil change, tire rotation and inspection done today at 2:00pm. They had me on the road at 2:40. I made the appointment yesterday with an overdue inspection sticker. Southern Team in Roanoke couldn’t get me in for another two weeks. Judy is the best Salesperson you could ever ask for!! Goes out of her way for taking care of a customer like I did when I was a sales representative. Can’t speak any higher about how they take care of you. Your an idiot if you buy a new car somewhere else!!!!!

The 36,000 mile service of my outback wilderness was professional. I always look forward to working with the service advisor, Marian Ullrich.

As always, Marian's service is excellent and we love working with her to handle our service. Great appointments, she stays on top of service and timing. Marian is a true advantage for the Nelson Subaru team and service area.

I don't have any complaints when I come up,todayi had a oil change and everything checked, tires rotated and inspection. My app was at 2:00 I was out by3 :30 . If Marion waits on me she always knows what I want.

On time appointment. Service completed in reasonable time. Good job. Service, State Inspection, Tires rotated and a great wash. No issues. Thanks for a great service.

My van broke down and I had to towed to Nelson Kia. They gave me an estimate on fixing it and they took care of it for me. I thank them for their service. Always great work.

Michael Roberts was excellent! Most of the part I dreaded about buying a car was all done online! He made sure to get my payments affordable and that I got the car I wanted. Very happy and would highly recommend to anyone.

Timely service, as always! The customer service advisors, Marion and Kaylee, were very helpful. Marion has been my adviser for over 4 yrs and I trust her completely to keep me up to date with car care. As always, service is Five Star.

Cannot say enough good things about Marion and her team. Her understanding and dependability and genuine caring about her customers!!! Simply the best. She deserves a raise and some AC at her desk.

Every time I visit the service department has been a pleasant experience. Service is friendly, efficient , timely and the cost fair.