- 525 S 850 E suite 5, Lehi, UT 84043
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “MTM Roofing”?
Customer reviews for MTM Roofing portray a troubling picture of the company, with numerous complaints regarding poor communication, unprofessional behavior, and unmet obligations. Many customers report attempts to contact the company that went unanswered, leading to unresolved issues such as leaks and incomplete work. Although a minority of reviews praise the quality of roofing services and professional interactions, the overwhelming sentiment leans towards dissatisfaction due to unethical business practices and inadequate customer service. This has caused significant frustration among clients, especially those needing immediate assistance with roofing issues.
What Users Like The Most
- These people are great to work with.
- The team was very professional and hardworking.
- I would HIGHLY recommend MTM roofing!!
- They did such a good job and everything about the process went smoothly.
- Our new roof looks amazing, and we are very happy with the whole process.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
Warning: Unethical Business Practices by MTM Roofing
Our company was subcontracted by MTM Roofing to complete metal/shingle roofing installation work in Montrose, CO. Despite delivering the work as agreed and meeting all contractual obligations, MTM Roofing simply disappeared.
We have made multiple attempts to contact them via phone and email, but they have never responded. This kind of unprofessional and unethical behavior is unacceptable.
Unfortunately, I have to select a star rating to submit this review, but MTM Roofing does not deserve even one star for their treatment of our business. We strongly caution anyone considering doing business with MTM Roofing.
Phones are shut off, emails bounce. Had roof installed January 2024 and they did not put ice/water barrier and flashing around chimney which is leaking and has now ruined walls inside. They also did not pay their sub contractors, I had guys showing up to my house asking for money. Anyone who experienced these issues needs to contact the DOPL, and their local building office for their city. I contacted DOPL and my city and they are investigating the business.
Extremely dissatisfied with MTM Roofing. We had them do our roof in mid-2022. This last November we started having a leak come into our house at the chimney. When I reached out to MTM roofing they said they would send someone out. I was pretty regularly speaking with Jackie and she kept saying that the owner was pushing to get the contractors out. I was also told that they would cover any and all damages that come from the active leak inside the house.
This went on until January when I finally got someone out to look at it. They said it was flashing. They fixed the flashing and that didn't work. Then they came back out and said it needed to be completely replaced (all the while my roof leaks every time it rains/snows). Finally they came out with a tarp as a temporary fix. When this didn't work they said someone would come redo the roof around the chimney. This was at the end of January.
I regularly asked for updates since we have an active leak. The last correspondence I have is from February. Now it appears that all of their phones are out of service and they aren't answering any calls or texts to the mobile phones that I have.
The urgency to fix a problem with a roof that they installed was just not there. The fact that it took 2 months to even get someone out to my house was ridiculous, regardless of the weather or time of year. It almost feels like I'm going to be on the hook to pay for the re-roofing and all of the damages in the house because they have just stopped responding to any calls.
If they come back out and are still a business, stay as far away as you can get.
Company Locations
Head Office
- 525 S 850 E suite 5, Lehi, UT 84043
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates