- Plymouth
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- TPO Roof
About the Business
What people say about “Mr. Sponge Waterproofing, Inc.”?
Customer reviews reflect a mixed sentiment towards Mr. Sponge Waterproofing, heavily influenced by the quality of service and communication. While many customers praise the professionalism, promptness, and expertise of Dean and the team, some express frustration regarding communication issues and lack of response from the company. Positive feedback highlights exceptional customer service and effective repairs, whereas negative reviews point to significant concerns about scheduling changes and unresponsiveness. Overall, the inconsistency in communication has led to a cautious perception among some customers.
What Users Like The Most
- Dean came out and fixed my basement wall in a professional manner with great looking results.
- Dean is one of the most knowledgeable and trustworthy in the field of waterproofing.
- The work was completed, The finished job was great.
- I have never encountered a company that was so willing to assist.
- This company is a great company.
What Users Like The Least
- They originally gave a time window that was 9-11am then changed it to 9am-noon without notice.
- I attempted to contact them via phone and email with no response.
- I arrived at their business address which only collected mail and wrote a handwritten letter and still no response.
Recommended Reviews
Had a very good experience with Mr sponge basement repair. Dean came out and fixed my basement wall in a professional manner with great looking results. I highly recommended their services
Unfortunately, I didn’t have a choice to work with Mr. Sponge because I live in an HOA community. They originally gave a time window that was 9-11am then changed it to 9am-noon without notice, won’t answer the phone or return calls, and no communication. I had to get to work and couldn’t wait on them.
Mr Sponge repaired rod holes in my basement several years ago. I was told I had a guarantee. One of them started leaking again. Last year, I attempted to contact them via phone and email with no response. I even arrived at their business address which only collected mail and wrote a handwritten letter and still no response.
- Plymouth
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- TPO Roof