- 1860 N Illinois 83 Unit 107, Grayslake, IL 60030
- Industrial Roofing
- Residential Roofing
- Metal Roof
- Green Roof
- TPO Roof
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Mr Handyman of Grayslake IL,
I scheduled a remodel of my master bedroom with this company. The owner, Tony Morehouse came out to give me an estimate, and I accepted it. I gave him a deposit and we scheduled a start date of August 26, 2024.
When Gordon (contractor) arrived at our home, he Immediately stated that the cost would be more than what was quoted. It turned out to be a lot more. But I agreed to Gordon’s price and we moved forward. The project was supposed to be 7 days and it ended up being 9 days. Gordon did not complete the work he started, after the 6th day of work he was no longer with the company. The bathroom was no where near finished Kyle (a different contractor) came in with Gordon on the 6th day, was tasked with finishing the job. However I don’t believe he had the experience, in what he was tasked to do. And when the bathroom was finished it was a total mess.
I have not been able to use my shower in the master bathroom because of the way it was done.
The shower won’t drain due to the pitch not being set right, there are groves in the cement due to the worker standing in the shower before it was set.
The tile has too much grout all over the entire bathroom.
the grout on the bathroom floor is cracking up.
The shower wall tiles, have too much grout on them and are not evenly spaced
nothing is leveled in this bathroom at all.
On 9/8/24 I called Mr Morehouse to inform him of the shower not draining, and the grout cracking. He admitted something wasn’t right. And tried to get his employee back out to the house on that Sunday. He never called or showed up.
I reached out again to Mr. Morehouse on Monday 9/9/24 , to inform him of my concerns after persisting that someone come out and take a look at things. Mr Morehouse eventually came out that morning on Monday. He informed my husband that he would not send any of his guys back out to fix the problem. He stated that he would get a tile guy to do it, and asked my husband if he knew of anyone. I reached out to Mr. Morehouse later that day, to confirm what he had said. He reiterated to me, that if I could find a tile guy to let him know. I asked him specifically “if I find someone will you cover the cost?”. He replied, “yes.”, and then stated that it should not be more than $950.00. Not sure how he figures that….
I now have to remodel the remodel.
I have had, two 5 star companies come out and the both said that the entire bathroom needs to be gutted and redone. They both can not be telling a lie. Even I know breaking up a custom shower base is going to be more than $950.00.
Upon reaching out to Mr Morehouse of Mr Handyman, and requesting a refund or that he pay for the redo he stated that he had to file bankruptcy. And won't be issuing a refund because that would be fraud. He also stated that he could file a claim with his insurance. But called back shortly after stating, that may not be possible either. This man has taken my money and not delivered what he promised. My bathroom looks terrible. The guys that have come out have called it " trash, garbage and a total mess" and these are words used by 3 different contractors ... and this is what he stands on.
I should have read these reviews prior to reaching out to Mr. Handyman. I reached out to get a quote for railing for my from porch. Tony came out and quoted me $1300.00 and after some thought I accepted the quote. On the day that the work was to be completed I was requoted a cost of 4300.00. I told the individual that I would not proceed for that cost, no work was done or started. He told me that he would go back and advise Tony and a refund for my deposit will be issued. After two days I called the office to confirm when the refund would take place. The young lady I spoke with did not know about the refund and I stated I would need to speak with Tony, she took a message for him to call me back. After two days I did not receive a call. I called two days later and was told that the message was given to Tony. I then reached out to Tony via his cell and left a voice mail, no return call back. I called the next day Tony picked up and told me he would call me back in 15 minutes, again no call back. It has been about a month and have not gotten any calls back.
This company is unprofessional and confused to why they feel they can treat potential clients this way. Basically Tony has stolen my deposit. I have gone other routes to obtain my deposit.
After reading some other reviews they have done this to other before. Stay away from this company.
We had two experiences with Mr. Handyman…both were well done. The first was an exterior chimney board replacement on both sides of our home. It was well done and very competively priced..As a result, we told many friends about the price and results..The second was an outside brick replacement and screwing down several thresholds…the work was done well but we felt the price was way too high. We paid it and didn’t comment. When dealing with him it’s wise to get competitive quotes in advance,
- 1860 N Illinois 83 Unit 107, Grayslake, IL 60030
- Industrial Roofing
- Residential Roofing
- Metal Roof
- Green Roof
- TPO Roof