Morrison's Home Improvement

We chose Morrison’s to replace 18 windows in our home based upon reviews as well as their excellent reputation in the Berkshires.
From our initial meeting and discussion with Bruce to our making choices as to the type, color and price both he and Steve( owner) were helpful without a pressured sales pitch.
We were constantly informed as to the status of the windows post ordering. As soon as they arrived, an appointment was made for installation.
Five workers appeared exactly on schedule and in one day had old windows taken out, and the new windows placed in an expert manner.
We are very happy with the outcome as our home already is warmer and better insulated. We’ve had several calls from Bruce and Steve checking up to make sure that all is satisfactory.
Because a piece of stripping did not match the color of our interior, Steve is sending over a painter to match the color at no further expense.
We highly recommend Morrison’s based on our recent experience.

I was very pleased with the work done on my bathroom. The lead worker and his helpers did a fantastic job. I would definitely recommend Morrison’s. Also the designer I worked with was very informative and of a great help.

We had moved into an older home that was a real fixer upper. The best decision we ever made was hiring Morrison’s Home Improvement to renovate our home. They did our bathroom, dining room and kitchen and all 3 rooms came out amazing. The design work by Ashley was perfect, the crew - led by Matt and Aaron - were professional, detailed, meticulous and reliable. Everyday they cleaned up after themselves and when they left it was like they were never there. They were with us for almost 5 months - we actually miss them now!
We have peace of mind knowing the job was done right (and to code) and complete satisfaction with the work that was done. So much so that our next project will go to Morrison’s, no exception.
Fantastic company.

We did two projects with Morrison's. They finished our basement and built a porch on our house. We are thrilled with the final products. The end result of both projects truly exceeded my expectations, and I am picky!

Steve and the team at Morrison’s were extremely attentive to us throughout the bathroom renovation process and beyond.
They were dedicated to making sure we were satisfied with the quality of their work and even returned to take care of issues that only became obvious after the job was considered done.

Steve Morrison and his crew at Morrison’s Home Improvement responded on very short notice to protect the inside of our home after a tree fell on our house last week, leaving a hole in our roof and ceiling. Because of the quick response and the quality of their work, we were protected from the rains that followed over the following 48 hours. Everyone we interacted with was professional and courteous. We appreciate the effort that went into this, and for helping to make a difficult situation that much easier to deal with!

David St. Peter

Morrison was hired for an insurance claim involving a property that was flooded because of a dishwasher malfunction.

Morrison delayed this project for months, granted it was a small job in the scheme of things, but nobody could offer any assistance, claiming that contractors were busy.

This brings me to my second point, it is unclear to me why they call themselves a contractor, they simply sub out all the work and act as a middle man adding overhead money for doing little in the way of project management. After many non returned calls I finally spoke with the owner Steve. Steve was nice enough but again the job was late and slow causing ridiculous inconvenience to people living there.

Over a year later the job is completed, but not before nickel and dimming, adding little stuff that was covered under the insurance work plan.

Within two weeks of the completion of the job the money hounding starts. Demand for payment including threats of collection, I mean within two weeks.

After dealing with Morrison and talking with people in the area I am at a loss on how this folks get “Best of the Berkshires” anything. I personally know contractors who won’t go near them for lack of payment when they do sub work. Stay away is all I can advise.

However, after this situation was brought to the owners attention it was immediately corrected. Turns out if Steve had known of the issue and my perspective it would have been rectified to everybody's satisfaction much earlier than it was. Thank you Steve.

Morrison's has replaced two sets of windows for us and done a superb job. They are totally professional in every aspect of their work--quoting the job, communicating and executing. They show up when they say they will and get the job done in the period of time they say they will. The quality of the work is first rate. We have lived in the Berkshires for nearly 40 years. I wish that things worked so seamlessly with every contractor in the area with whom we have dealth.

We were thoroughly impressed and pleased with our Morrison Home Improvement experience, from the first visit we made to the showroom until the last worker leaving the job site upon project completion. The crew of people that were part of the process were professional, talented, skilled, responsive and just plain nice. We would recommend Morrison's to anyone. Thanks!

We had a power surge that destroyed our 36" oven and there was no option to replace the oven except to purchase a range. The oven cabinet and gas cooktop had to be removed, the granite countertop had to be cut and the plumbing and electricity service had to be re-routed to accommodate the range which Morrisons home improvements were able to do. They were able to fit us into their schedule and able to work around the schedules of the appliance delivery and installation team so that we were able to use our kitchen up to the time the new range arrived. They did a beautiful job and we were happy to have them in our area. I would definitively use them again.

Morrison’s has done an incredible job renovating our almost 30 year old kitchen. All of the people who worked on this project were very experienced and focused on completing their services. The redesign of this room as
developed by Anna Z. was so thoughtful and really was the central part of this project. Although a bit longer time line to completion than we expected, we have been so pleased with the results!

We had a walk-in shower added to our first floor bathroom, it was worth the wait. The shower came out amazing. The carpenters, plumbers, electricians and project manager were awesome. Everyone at Morrison Home Improvement is professional and really wants to make sure their customers are happy. I definitely recommend Morrison Home Improvement.

While we were in the midst of finalizing our siding project with Morrison's, we had a skylight in our home cave in due to a blizzard/branch party. One of my first calls was to Jeff, who then prioritized a window replacement and installation plan. We felt super well taken care of during what could have been a minor issue for another company. What a great team! We're feeling even more confident now about our upcoming siding.

We are so thankful for the professional care that was given to the roof that was done at our home. I recommend this business fully. Our roof was done on the exact date that it was promised by Jeff. Stephanie in the office was always available for all of my questions and a great partner in the process. As we were deciding on which company we would use, the owner, Steve, even called to explain his dedication to the process. The whole team was so amazing. We were so lucky to have found them!

I used Morrison's to renovate my master bedroom. They took a very dated bathroom and turned it into the bathroom of my dreams! They listened to my vision, tackled every hiccup (I have a VERY old home, the walls are full of surprises!) with compassion and found solutions that worked. They have a great eye for design and function. I am very confident that everything they did for me is quality and will last as long as I need it to! I can't wait to have them back for more.

I cannot say enough good things about Morrison's Home Improvement. I called them for a quote for a roof repair. They responded that day and at my home the following day for a quote. Jeff was professional, responsive, upfront and honest. The team was proficient and on time. They did a professional job with great looking results. I am very happy and satisfied with their work!

As your renovation of our house is finishing, we wanted to take the opportunity to thank you for the wonderful job your team has done. We were nervous about doing a renovation from a distance as this is our vacation home, but everything ran smoothly. By sending us photos of the work in progress, and being there to accept deliveries and allow other workers access to the house you made the process very easy for us. We especially want to thank Ashley for her wonderful design ideas, and Ray for the impeccable work he did to execute her designs. I also want to thank Steve Morrison personally for all of the phone calls and updates. It was so easy to get a hold of you whenever we needed to discuss this project. If we ever need any more work done, we will definitely be calling you. Working with you truly was simply amazing.

Morrisons is the best! What started as replacing patio and front doors, lead to a remodeled bathroom, kitchen, and the creation of a home office. Steve, Ashley, Tom, Anna, John D and Les were amazing. They are responsive, professional and the work was impeccable. We couldn't have been happier. In the middle of a pandemic, all protocols were followed. We will be using them again! Highly, highly recommend.

Morrison’s Home Improvement Specialists

Dear Steve Morrison, Steve Blanchard, and subcontractors,

We wanted to write you and thank you for a job well done. From the beginning to the end we were so impressed by all the “crew” that brought our house back to normal. Having a fire is particularly disruptive and upsetting and everyone seemed sensitive and extraordinarily attentive to the situation. Maybe that is always how you work, but in any event, we were very happy with the process and now with the final product. We appreciate the regular communication we received, fast responses to emails and phone calls, and the fast work. The final restoration is amazing and the clean up all along the way was excellent. Very professional and talented craftsmen.

Thank you again for making this easy and bringing our lives back to some semblance of normalcy.

I have used Morrison for two window projects this year. We replaced almost every window in our house, added three additional ones and replaced a sliding glass door. The workers were clean, respectful and professional and did a great job. We are very happy with our new windows and when we encountered a cosmetic problem with one of the windows they quickly replaced it. We plan to use them in the future for additional projects!

Beyond pleased with our kitchen renovation. Our once small dated kitchen now feels open and modern. Could not have been done without the help of Morrison's and crew, from design and product selection to implementation. Completed on time and within budget.

Job almost finished !!!! I was trying to wait until the end to post my review but I’m so impressed I wouldn’t want another day to go by without letting the world know how wonderful these guys are. If we could help someone else make that final decision of which contractor / company to go with look no further. Having experience with contractors over the past 20 years ,owning our own home ,from small projects to gutting our house (due to an electrical fire )I can tell you I have never seen such hard working men. They get the job done!!!Friendly, kind, helpful, and respectful to us and our property. They make a mess ,..by the end of the day you hardly know they were here. ...but aside from that if anyone ever had to deal with an insurance claim it can be a total nightmare. There aren’t even enough thank you s and kind words to express how we feel towards STEVE MORRISON!!!!!!!! This guy not knowing us from a hole in the ground was kind and professional since the first call. 7 months!!!! YES 7 months you heard it right! When dealing with our insurance this guy never once gave up. He stood his ground and got us to where we are today. Steve is Professional and caring at the same time. When everyone else was to busy or not wanting to deal with our insurance this guy went beyond to get the job done. The first day of construction he even called to check in. Not once but twice to see if we were satisfied and happy!!!!!Happy we are, and a job well done!!! The past year has been devastating for my family to say the least. No one can understand unless they have gone through something like this themselves. Steve has gave us hope again and definitely has earned are trust and respect. Thank you for sticking by us and getting the job done in such a professional manner and beyond. Thank you to your workers as well!!!!!! If we ever need another home repair or project you will be the only one we call. Covid-19 be healthy and safe. Thank you The Delisle’s

Morrison's did a great job replacing a garden window in our kitchen and a bathtub and tile surround in our master bath. They had great suggestions. We had been concerned they might try to convince us to expand our project beyond just replacement, but did just what we wanted. Their crew was very able and professional. Thanks to Steve, Ashley and everyone.

I have engaged Morrison's Home Improvement on a number of projects: replacing sliding doors, new roof, painting a deck. In each case the work they performed was highly professional and completed quickly, and where followup was needed they were responsive and quick to address. I have engaged other contractors who took forever to complete jobs. That wasn't the case with Morrison's, which is why I keep coming back to them. No one likes to deal with home repair, but I feel that I have a reliable partner with Morrison's. While I can't say I look forward to the next thing that needs attention with my house, I know I can reach out to Morrison's for excellent service.

I needed work done on a property where a tenant's bathroom floor was beginning to rot and cave in. The issue became serious very quickly and we needed it replaced immediately. We had used Morrison's in the past for exterior work on the home and they had a fantastic job so I figured they would be the right person to call for the bathroom and I was right.
Morrisons was incredibly quick with their responses and beyond professional. They got me a quote and got the job done within two weeks, something we desperately needed. Stephanie in the office is always easy to reach and great to work with. Steve does great work with a great crew. Would highly recommend for any job that you have that needs a high skilled and professional construction crew.

I had Morrison's do a total make over of our bathroom and it was perfect. Then we replaced some windows, and are now just finishing up having our kitchen floor replaced. Another great job. Steve is lucky to have people work for him who want to do a good job, and do a great job of cleaning up afterwards. Well done!

Morrison's have just completed a large renovation project for me. Throughout the process, It has been a real pleasure working with a company that provides such professional, informed, and courteous service in every capacity. Steve, the owner, is eminently approachable and involved with the satisfaction of his clients; his follow-up phone calls were appreciated. Jeff, in sales, is at all times entirely accessible and helpful; John, who came to assess the job specifications, and who supervised the project, inspired confidence from the beginning, and saw the work through to its flawless completion. The carpentry team were unfailing in their thoroughness and preoccupation with perfection. Most importantly--to me, at least--they were without exception polite, friendly, forthcoming when questioned, and genuinely concerned about my requirements, understanding of, and comfort with the ongoing work. I am also very impressed with the company's prompt scheduling (Ashley and Stephanie went out of their way to accommodate my needs), and by the uninterrupted progress; the project was completed in three successive (uninterrupted) days. The work is beautiful and far exceeds my expectations. I will not hesitate to use Morrison's again; in fact, I have so much confidence in them that I have already made arrangements with them for more renovation. I recommend them without qualification.

Gorgeous showroom! I stopped in to talk shop and ended up having them come out to do a roofing estimate for me. The owner is lovely and cares deeply about his customer’s satisfaction. They offer many home improvement services. They can pretty much do ANYTHING. Very cool place. Check it out!

July 20, 2016
Morrison's Home Improvement
Pittsfield, MA

To Steve and the entire Staff:
Thank you very much for being so much more than just our general contractor. I cannot express my pleasure enough from start to finish and everything in-between. We chose to have our work done while we were in FL for the winter because we did not want to live through the noise, mess, and inconvenience of not having a kitchen or master bathroom; we had the wood floors refinished too and that is an entire mess in and of itself. Any second homeowner who thinks they have to be around to micromanage any type or scale of remodeling should speak to me; it is not at all necessary when you have a superior, trustworthy contractor like Steve. We had complete trust and confidence in you and your crew before we left for the winter. The communication between us was constant with emails, photos, and phone calls. Questions and concerns were answered immediately and anything that was important to us was just as important to you, no matter how small or large an issue. Everything came out beautifully and if something did not meet our expectations, it beat our expectations. Each crew focused on the details and it shows in the quality of the workmanship. We expected to come back to a very beautiful but dirty house, understandable with the amount of work we had done. That did not happen. Even the cleaning crew did an exceptional job and we did not have any dust from the floors being refinished on both floors. That is remarkable! We will recommend you to everyone who needs any work done and will use you for everything we need done in the future. So glad we found you! Thank you again for a very easy and rewarding experience.

With much gratitude,
Rhea and Ken Werner

I called Morrison's to get an estimate on work I needed to have done on a house I bought on Lee. They said someone would call back but they never did. I called again and arranged to meet one of their sales people at the house. I drove 130 miles up from Rhode Island to meet them. They were an hour late turning up. We reviewed the work we needed done and they said they would send an estimate in a few days. Two weeks later having not heard anything I called again. I was told the salesman had left and another sales person would call me back the same morning. I never heard from them.
Terrible customer service. Wasted a lot of my time. I had to leave my own business to meet with who I thought would be a professional contractor. Not a sales person. I'm sure they do nice work but so do others. I gave up with them and found a more professional contractor.

I hired Morrison's to add an addition onto my home. When Steve did the initial walk thru he advised me to take down an existing wall and make it one large open space in conjunction with the addition. What a visionary and boy what a difference did it make. My home felt enormous, far from the cramped space I previously dealt with. Steve's crew were very clean, fast, and extremely friendly. Customer service is obviously a priority to the company. the work accomplished was more than what I hoped for and has now added value to my home. I highly recommend this company and plan to use them again in the future.