Mid-Ark Roofing Inc

If you are looking for a company with expertise and fantastic customer service, you should give Mid-Ark Roofing a call. You will NOT be disappointed! Every member of the staff is friendly and knowledgeable. Their responsiveness is top tier. If you have any roofing needs, commercial or residential, this is the way to go. Thank you, Mid-Ark Roofing, for taking great care of us!

There has not been a single occasion where Mid Ark has been called that they have not only answered that call or worked professionally with anyone and everyone who is looking for a roof estimate. I’d recommend this company to anyone who is looking for quality roofing work you can TRUST.

To say that I am disappointed with Mid-Ark Roofing is an understatement. I am sure this review will go unnoticed, word of mouth will always be free advertising, and I cannot in good conscience recommend this company to anyone.

I rarely go out of my way to give "one star" reviews because I will admit that there was only one good thing about this company. They quickly responded to my request to schedule an estimate to replace the roof at our church building. This is the only positive thing I can say about Mid-Ark Roofing because it went downhill soon after.

During my phone conversation with Zak Lowry, he asked me "How many companies did I have coming to look at the roof?" While I can appreciate wanting to know what you might possibly be up against, that is ultimately none of your business. However, I told him the truth that we had scheduled several estimates scheduled. I could tell then that his overall disposition changed about giving us an estimate. Regardless of how Zak felt, it would be irresponsible for me as a representative of our local church to get only one estimate to replace our roof. Not a single one of the other contractors complained or appeared offended by the fact that we had multiple scheduled estimates coming. They all understood that we were simply trying to make sure that we had a competitive market value given to us. This roof replacement was being covered by insurance so payment was not going to be of any concern. Zak kept his scheduled appointment, in which he was the first one to come, and again - this is the only thing positive I will say - that he was the first one to come.

Zak came (05/10/24) Friday morning around 10:30am. I was not expecting the proposal the same day so I decided to wait over the weekend. I attempted to make contact with Zak on Monday afternoon to no avail. I was told that "he was in a meeting with his boss and he would call as soon as he got out of the meeting". The lady who answered the phone did not sound very confident when she said that. I knew then that he had "ghosted" me but still, I waited. On Tuesday morning, I sent them a message on Facebook explaining that I just wanted a response from some representative with the company. I just wanted something, I didn't necessarily care at this point if they offered a proposal. With us being a potential paying customer, the least you could do is communicate to us that you are not interested in doing the work.

Communication goes a long way with people. There is no excuse for this kind of unprofessional behavior from Zak and Mid-Ark Roofing. I have provided you with plenty of ways to make contact with me. You have the church's address, office number, my personal number and email address. The fact that not a single person at Mid-Ark Roofing has reached out to let us know to "kick rocks" or "pound sand" tells me everything I need to know regarding the customer service and values of this company. I will never recommend this company to anyone and I highly caution anyone who is looking for a roof replacement in contacting Mid-Ark Roofing for their roofing needs.