- 9524 I-30, Little Rock, AR 72209
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Metal Roof
About the Business
What people say about “Service Restoration”?
Customer feedback for Service Restoration is largely positive, highlighting their prompt, professional service and effective communication throughout the restoration process. Many reviewers praised the team's ability to handle emergencies efficiently, often exceeding expectations in terms of care and support. However, one review raised significant concerns about unexpected charges and lack of follow-through on monitoring equipment, suggesting that transparency in pricing and service commitments could be improved. Overall, while the majority of experiences are favorable, addressing billing concerns might enhance customer trust.
What Users Like The Most
- The team was wonderful. Very prompt and professional.
- Cassandra’s grace, guidance and constant communication during a very difficult time was so appreciated.
- Service Restoration responded within the hour to my water damage.
- They mitigated the damage efficiently, and saved carpet and drywall we felt sure was ruined.
- They have not only been there as a business but they’ve been there as friends and family.
What Users Like The Least
- They set up their equipment, agreed to monitor it daily, but then abandoned it.
- Had we known of their surprise billing, we would have bought a dozen.
- They still charged for the days the fans weren't running.
- I was suddenly hit with these unconscionable charges.
- My family and I can’t say enough good things about this company? After a traumatizing house fire...
Recommended Reviews
Service Restoration charged our church, East Side Baptist, Pine Bluff, roughly $34,000 to dry water from our floors. They set up their equipment, agreed to monitor it daily, but then abandoned it to run around the clock for what they claimed was two weeks. However, I personally turned the fans off after a few days; they still charged for the days the fans weren't running. An initial estimate of $1,000 was given for the labor, but when our insurance denied the claim, we were suddenly hit with these unconscionable charges. Had we known of their surprise billing, we would have bought a dozen fans from Wal-Mart and some mops and saved the price of a small trailer home. Oh, and they are now suing our church after threats of liens and attempting to have our property foreclosed in order to have their outrageous invoice paid. Their lawyer is very shady, having promised to work with us under circumstances he himself said were not ordinary. Then, out of nowhere, we were hit with a lawsuit that we are now having to fight, which costs more money. And this isn't the first time they've targeted churches. They did something similar to Rose Hill Cumberland Presbyterian in Monticello. Don't take my word for it, look for yourself. They have several cases open/settled in several states. They shouldn't be allowed to operate in AR. Please do yourself a favor and find a local company that will treat you fairly and honestly!
The team was wonderful. Very prompt and professional. They even made my transition after damage to my home very smooth. Thank you again!
All the crew members were friendly and efficient. We primarily worked with Blake and Travis, both of whom are exceptional and patient. We also had the pleasure of working with Daniel and Blair on a day when Blake was unavailable, and they were equally fantastic.
On the day of the damage, which occurred when our rubber-style roof came off, Bobby, Travis, and the rest of the crew arrived just after 8 am and spent the next 4.5 days diligently cleaning up the resulting rainwater damage to our master and basement.
Despite the scorching 104° heat caused by their heaters — used for drying out the walls and floor — in our master, which made the upstairs extremely hot, the crew members were incredibly accommodating and never complained.
They were also great with our furbabies.
The crew members cleaned up after themselves thoroughly and were always ready to answer any questions we had.
I highly recommend their services to anyone who has experienced damage caused by weather or pipes in their home.
Company Locations
- 9524 I-30, Little Rock, AR 72209
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Metal Roof