MHI Roofing WV

Cabor Roush and Xavier Harvey were outstanding! Very knowledgeable explaining my Roofing project. Also friendly and polite. I would highly recommend MHI roofing

I called on a Friday and on Monday Cabor and Xavier came to do my roof inspection. They did an awesome job with the inspection and explaining in detail what the problems were and why they happened. They went over everything they would do and why it needed to be done. I am very pleased with all they have done in the presentation and explanation of the job to be done.

I had an estimate done from MHI roofing, and I’m really impressed With Brett and Riley; The two gentlemen who gave me my estimate. They were very friendly and courteous as well as willing to answer all my questions. Highly recommend them!

When we first called MHI our experience was fantastic. An employee was over within a couple days to check out our roof for some gutter and chimney work. He was very helpful and gave us what felt like a fair quote, all while praising the communication and thoroughness of MHI. He promised things like step by step communication (as the job would be done in multiple parts), and a walk through once each job was done to ensure customer satisfaction. He even assured that the team would go though our yard with a metal detector to ensure no parts/debris were left behind. I was floored by the advertised consideration for a job well done, and went ahead with signing and scheduling.

Fast forward some weeks to the job start date. 0 communication. Called the day before to see what time they'd be out to work on the chimney, and no answer. Guy shows up the next day at 7am, introduces himself as the chimney guy, does the job, and politely leaves. Right on, wish I knew he was coming that early, but whatever.

The next day, the gutter team is due to come over, and I call again to see if I can get a time estimate. Fella on the phone says he'll get back to me. He never did. A couple of hours go by, and I notice some folks setting up a ladder in my backyard. Assuming they're the gutter people, i go out and introduce myself. After struggling through some language barriers, we figure out that yes, they're here to work on our gutters. Sweet. A few hours pass by, and I notice they're gone. I go out, and sure enough I have new gutters, along with a fair amount of debris in the yard.

A couple of days later, I get the bill.

After inspecting the chimney and the gutters, they did a pretty decent job that needs touched up in a few places (gutters aren't flush in a few spots, but that's easily fixed). However due to the absolute failure to follow through with their promises of thorough communication and cleanup, I cannot suggest this company.

Update: MHI indicated in their reply that they would contact me to "make things right". A week has gone by and no such effort has been made.

Update pt 2: MHI reached out and hooked me up with a 200$ gift card as recompense.

I recently had the pleasure of meeting John from MHI Roofing, and I was truly impressed. He took the time to thoroughly explain the condition of my roof in a way that was easy to understand. His knowledge, patience, and professionalism were evident from the moment we started talking.

John also shared what MHI Roofing stands for as a company—their commitment to quality work and genuine care for their customers. I really felt that he was looking out for my best interests, not just trying to make a sale. He was respectful, attentive, and incredibly kind. What a gentleman!

It’s not often you meet someone who takes such pride in what they do and who carries themselves with such sincerity. Thank you, John, for making what could have been a stressful process feel easy and informative. MHI Roofing is lucky to have you!

Xavier was over the moon. In the process to solve all of my immediate issues and even issues I would have been facing in the future. Its nice to feel like the local businesses in our community can provide top notch service they way they do. Highly recommend and will be calling them again in the future if I have any other issues!

Thank you so much for your incredible work! Xavier and Dylan were prompt & knowledgeable! Each of them spent time answering all of our questions and worked hard to get the best price they could. They went above and beyond to help us with anything we needed. Amazing service and would recommend them over and over again.

Got the roof replaced. Great job by Sam and his crew. Sam offered updates and if we had any questions. The crew did a fantastic job. From the beginning to the clean up. Also, thanks to Chance. with the roof inspection and answering questions up until getting the roof installed.

I cannot in good conscience recommend this company to anyone. They have just been purchased by a company in Michigan, and there is virtually zero customer service or continuity of care. For three months I was passed from agent to agent in Pittsburgh, then Michigan, then WV, and then cycled all over again. I left more than 30-50 total voicemails over the course of my project without a return call. I would work with a representative for a few days, and then I would be unable to contact them. The next person started the process all over again as the previous agent is “no longer at the company”. Repair crews came out to evaluate what needed to be fixed (after the entire roof was just replaced). Their reports would never get back to the main office, and there was consistently “no record of anyone at our house”.
MHI replaced my roof on a day in February 2025 that was mid 30s, overcast, misty precipitation, and it had snowed the night prior – despite my significant expressed concern. I was never contacted by MHI the morning of if the work was going to happen. It was only when my wife went to breakfast with our neighbor (while I was at work) that we found out MHI was actively working at our house.
The overall quality of the work left much desired despite the cost and MHI’s reputation. I spent > 30 min cleaning up trash and obvious nails, and there were nails left free on the roof. The gutters were littered handfuls of nails/few feet of gutter. There was trash on the roof and around the house, cut underlayment still on the shingles, plastic stripping/release film left attached, and chunks of plywood sitting on the insulation in the attic from where the roof decking was replaced. Lastly, there had been trash/shingle scraps thrown through the ridge (when exposed). This should have been an expected part of clean up. Furthermore, the baffles in the attic that were under a replaced deck board were removed by MHI yet never replaced or offered to be replaced. MHI stated “I never saw it get thrown away, so it’s probably somewhere”.
Within a week, I had to have MHI come out to repair a leaking vent boot. They also cleaned up a contractor bag full of trash left in the gutters and around the house from the initial install. This was to the degree of the workers throwing full pieces of flashing and handfuls of debris out of my gutters that had been left from the day of install.
Within the first month, the shingles were starting to bubble on the front of the house due to improper installation of the ice/water shield. This issue was repaired two months after initial install. Additionally, they had to completely redo my entire ridge vent as it was significantly shortened (to less than 1/3 the length of my house) during install without my knowledge. The repair was only after I called multiple times to request it be returned to its original length. After the initial install, I could see light through the singles that span the ridge cap that are not in the ridge vent, and it significantly concerned me for the potential of water or other precipitation to enter my attic space. I could also see that the roofing/shingle underlayment did not cross the ridge cap in the areas that do not have the ridge vent. Per GAF standards, the underlayment should cross the ridge cap in areas not covered by the ridge vent to the other side of the roof and overlap 4-6” (GAF TAB-R-164). This was additionally confirmed w/ GAF online technical support services, and it currently would be a “warranty voiding” as this would be a misapplication, per GAF.
After spending ~$16,000 and having a full roof replacement and three subsequent repairs, I expected top-of-the-line craftsmanship, integrity, clean up, quality customer service, and an overall seamless experience. However, I am unable to utilize any of those adjectives to describe my experience. The poor quality of work, significant gap in communication/inability to contact MHI, and the lack of overall customer service was shocking coming from a company of this magnitude and reputation.

Demaund showed up on time and was extremely polite. He was very informative about what he what planning on doing. He took his time in showing us the video of what he discovered and what he recommended. Highly recommend MHI.

Chase Robinson was extremely professional, patient, and knowledgeable. He was happy to answer any questions and addressed any
concerns I had at the time. Looking forward to working with the company if they're all as pleasant. Thanks Chase!

We bought a modular home and our roof was poorly constructed. We had an idea it wasn’t as good as it should have been since the first leak but this last one occurred and it was bad. A symptom of larger issues that clearly was turning into a disaster. A disaster that was averted thanks to MHI. I did some research for the best rated. MHI was up there with the best reviews and rating. I can tell you they are all top notch! Every individual I dealt with. They explained and showed us everything. From the pictures and video done of the roof by Jake who assessed our roof and explained everything that was wrong and why. It was obvious and, as I had said, I knew there was something not up to par. It was so good to have a professional to have answers and keep it easy to understand. I was called to review the order of the materials before it went in. Conner and Fabian ensured everything was done correctly and let me know all the work that was being done. Conner stopped in to ask me if I had any questions and concerns while the work was being done. Updated me on the work. We did a walk through so I could see how everything was completed. All concerns addressed. It looks great! This company is fantastic with communication, professionalism, and they care about quality. All the damage was replaced and fixed. I will be dealing with the Modular home company this week to see if I can draw attention to what they need to be working on. Sadly that wasn’t the only mistake but I could have ended up with structural damage for all of these mistakes if it hadn’t been for MHI doing their job and doing it well. Thank you guys so much!

Xavier and Demaund did excellent job to for my roof. They also did additional work to help me remove the dangerous metal from the roof that might cut Xavier or other residents underneath anytime. I really appreciate their help and will keep use them for my home in the future.

Chris was very thorough and professional. He left me feeling at ease with my roofing situation and now great about moving forward with the work that needs to be done. Definatly recommend!

Kyler Able was very thorough and helpful. We were able to get the roof we wanted in the price range that fit our budget. Would recommend him to others. Thank you so much Kyler!

MHI was punctual, organized, communicative, professional, and thorough in their work AND cleanup. We highly recommend CP and his crew!

Had a gallon of water come through my ceiling. Called and Jake came out within 2 days. Thorough inspection and honesty about the state of my roof. He made it easy and affordable to find a fair price on replacing the entire roof. Great guy. I highly appreciate his willingness to work within our budget despite the scope of the project.

**Will update as project is worked on/finished.**

Christian was wonderful going over original estimate - we were very happy with Cp, Edgar & crew who came for installation- was completed in one day - thorough cleanup - were kept informed as day progressed- crew was pleasant
To deal with - highly recommend for their service and warranty.

Christian was very professional and very knowledgeable and we were extremely happy with him and are very happy to work with him and the company

CP and Jordan did a fantastic job on our family room roof. The project not only included re decking and the installation of the roofing system but also included repairing damaged rafter tails, removal and replacement of the facia and soffit and the installation of flashing which had not been done when the original roof was built. To add to the challenge the ceiling is open beam to the roof with the decking exposed. From the tear off to the cleanup and final caulking the entire crew was courteous, professional, on time and made sure we were aware and informed of what was going on every step of the way. CP went out of his way to make sure we were satisfied with the final product in every respect. A shout out to Jacob as well who did a fantastic job of estimating the project.

Xavier did an amazing job! He spent nearly two hours inspecting the inside attic and the exterior roof, taking video to show me what he had discovered. He explained the entire roofing process, along with visual examples of the materials. His knowledge and enthusiasm for his job and his company were evident. He was professional, courteous, and honest. I would highly recommend this company. And ask for Xavier to do your inspection! First class!

CP and his crew did a great job with our roof! Everything was done in a day and they walked around with a metal detector/magnet to pick up any nails that escaped the tarps so my small children and dog didn't find them with their feet/paws first.

I had a great experience working with Armand Rodriguez for my roofing estimate. He was professional, knowledgeable, and took the time to thoroughly inspect my roof. He provided a clear and fair estimate without any pressure, making the process smooth and stress-free.

John George and his team from MHI Roofing recently replaced my roof and I could not be happier. From start to finish their team was professional, efficient, and highly skilled. They were respectful of my property, ensuring a clean worksite throughout the process, My new roof looks fantastic and has already held up in harsh weather. I highly recommend MHI Roofing to anyone needing quality roofing services

Excellent experience start to finish! The was one of, if not the most, efficient and organized crew I have ever seen work in construction. From the first visit with a consultant, through estimates and planning, and finally the actual work, MHI roofing made everything easy and streamlined. I would recommend them to anyone needing a new roof or roof repair!

Had gutters put up last summer. the first big snow one of the gutters fell off in December. I’ve been calling for weeks. At one point MHI called and said they were coming out but later found out the gutter they had made wasn’t the same color that matched the house.

Ryan came over to look at our metal roof and advise us when the best way to go great customer service.

Chance was on vacation and he was still willing to help me. He was very prompt and was very informative of what my options were. I appreciate his help.

Friendly, contacted to let me know n ow he was on his way. Showed everything I wanted done and he informed me that they were roofing co only so no est. Or ballpark figure. Knowledgeable, listened to what i had to say. Very courteous!!

Ryan really helped me out couldn't afford a new roof but did what he could to repair it while here

Excellent experience. Jacob explained everything in detail, answered every question, and got us set up in the same day. Can't wait for them to do our garage next.

Jacob gave us an excellent inspection of what needed to be done for our roofing repair. Explained everything so well. He showed us pictures in the attic, on the roof, and under the gutters! He did an amazing overview of the job. We are so excited to get this done. Thanks Jacob!

Jacob is great at what he does! From transparency to a very easy to understand detailed breakdown of everything we discussed, will definitely be recommending him to all future friends and family!!!

Ryan the roofer with MHI Roofing was phenomenal and professional. He responded and acted promptly when working with us during our stressful roof situation. We would recommend him!

They did a really good job knocked it out in one day they were polite respectful. And did an amazing job . They didnt leave a mess and did great clean up I recommend them to anyone .Ryan and john Georges were awsome Forman very polite and very on point about keeping me informed and updates on progress they did great .

Very professional and affordable. Ryan provided the inspection and estimate. He was engaging and listened to my concerns. He educated me on our options and helped us find the best solution to our problem. Refreshing to see this level of attention and service.

Ryan from MHI was great! I had the leak fixed before he arrived so didn’t need any repairs. Although the leak was fixed, Ryan was still able to explain the prices for a roof replacement and repair. Great guy and very knowledgeable!

Jacob Montgomery was the young man I met at my neighbor's home. He impressed me, and I decided to ask him to do an estimate for me. the estimate was professionally done, the price and financing options were completely explained. And as a result we booked the job, which was also handled professionally and swiftly and to our thankful approval. I will recommend Jacob and your company to anyone looking for a good job, done well and fairly priced. Thank you so much!

Ryan stopped by today as we had planned on having someone look at our roof. My husband had already fixed the few spots we were concerned with but Ryan was still nice enough to review the prices for repairs and replacements through MHI. Great guy and very knowledgeable! If we have any issues or need a new roof, we’ll definitely be reaching out to MHI!

I have some developing issues with my roof. Ryan Allmond spent most of his Sunday afternoon with me looking at the best way to help me and quote the job. Even after quoting the job, went the extra mile to make sure I will be dry until the work can be complete. He was professional, and genuinely concerned with providing me with a plan tailored to fit my specific needs.

Absolutely recommend MHI for your roofing needs. Ryan Allmond spent 3+ hours in the rain tarping our roof. He explained clearly the process of installing a new roof and the materials they use. Here in WV with inclement weather in Nov/Dec they stayed in contact to find a 2 day window to install our large roof. David, the Site Foreman kept us informed daily of the status of the job. These two gentlemen along with Ryan in the office and the workers on the job site have all been very courteous and kind. Cleanup after job is immaculate! Thank you for a superb job and putting an end to our worries!

Sales Rep Ryan was the best. He continued to follow up and made sure we were satisfied with the contract.

Cory went above and beyond to help me have my new roof installed. I am extreamly satisfied with the work done. Thank you!

Ryan was an outstanding gentleman. Courteous and thoughtful to our needs as if this were his own home. Has a vast knowledge of his product.
Easy to converse with and would most definitely recommend. MHI has a great asset in this person.

So far so good, haven't started the roof replacement yet waiting on a call to schedule. I will have to say Chance has been very helpful over the phone helping me get my ducks in a row for the process. I'll be back to update once the job has been completed.
Job has been completed and Chance was amazing helping me through the whole process and the roof is new and no longer leaking. I am now recommending MHI to everyone I know.

I had MHI replace my roof this spring and the group that were here amazing. CP and Edward’s group made sure they explained everything and they were respectful of us and our property.
They made sure everything was cleaned up and when they left, you couldn’t tell that anyone had been on our property.
I love my new roof and I highly recommend them for your roofing needs.

Every facet of our experience with MHI Roof has been superior and above and beyond our expectations! Ryan was professional, pleasant, and knowledgeable. He explained everything clearly and in detail. He helped us understand our options and come to a decision for the work that best fits our needs. In a day when customer service has nearly disappeared, what a refreshing experience!

Ryan went above and beyond my expectations in helping me to get my roof fixed. I am currently dealing with a lot of health issues with my parents, so I appreciate him for doing the work to ease the stress of my roof so I can focus on my parents. Thank you to MHI roofing and especially Ryan for your help. I highly recommend them for all your roofing needs.