Metal Sales Manufacturing Corporation - Kelso, WA

I've been hauling their stuff for well over a decade, as far as wolf lodge and as close as Spokane. I've never had an issue with crates or packaging. The help may come and go from time to time but everything else is consistent.
I appreciate the willingness to work with this quirky old trucker

I have ordered numerous metal panels through Lowe's manufactured by MS Metal sales in Kent Washington. Other than the occasional damaged sheets, I have never had an issue. I am a 25 year construction veteran contractor specializing in garages and sheds. Unfortunately, my last 3 loads have been nothing but a struggle. A dent through the whole stack 3 loads ago that took a couple weeks to replace. MS blamed Lowe's. Lowe's blamed MS. But the dent was pushed up from the bottom. Dent was directly over a sticker where the banding was. So obviously done at the factory imo. But Lowe's footed the cost and got me replacement metal so I was happy but my customer had to wait an extra two weeks. Now the last two loads, both for the same building, have come with width issues. Outside rib to outside rib on some pro panel varies 5/8" on every shingle sheet. On both loads. Second was replacement for the first. MS claims both times, it's not them. They left their factory cut just fine. It's not a cut issue. Idk exactly how this happens, especially twice in a row. But I assume it's mishandling the material at the factory. I don't see any way, once the sheets are banded on stickers, that they can get out of whack like that. Also not sure it's even possible to come through the machine like that. But the sheets are less than 5' long. 5/8" of variance top to bottom in every single sheet builds a nice fan, but doesn't work on a straight roof. Banded tighter on one end squishing the material maybe? I really have no clue. Customer is getting impatient though and I don't blame him. Bottom line, you can't depend on MS if you want to keep your customers happy. I won't ever again. Pay a little more elsewhere to ensure satisfaction because you won't get it here. If something is messed up and needs to be replaced, it should be priority to get it done. Not pushed to the end of the list. I can't do that to my customers.

Metal Sales are the best. They are a great team. They keep their machines tuned to specifications so that the panels are consistent.