McKenzie Home Improvements, LLC

Start date: 7/17/2023
Estimated completion date: 8/07/2023
Actual completion date: 11/02/2023

Estimated cost: $32,500
Actual cost billed to us after argued deductions: $34,464
Overage: 1964

Matt McKenzie under-estimated by thousands ($1330 extra for sink vanity, $1138 extra for shower door) - none of which was reviewed or approved by me. Beyond this, the work performed was both amateur and his attitude was wildly unprofessional:

As to work quality:
Missing trim
No drawer pulls
Mismatched paint (doors are different colors than frames)
Mismatched cabinetry (cabinet doors are two different styles)
Poorly installed plumbing (caused water damage in ceiling below)
A bright pink sticker on an eyebrow window I will never be able to reach to remove (window can’t open, and it’s three stories high)
Huge gaps between baseboard trim and tile flooring
Extremely poor ceiling patches that don’t match the rest of the ceiling

As to attitude:
Vast majority of subs were not professional - most were moonlighters (one painter literally couldn’t show up until 6pm each night). I was never informed when anyone would be entering my home. Matt gave out the lock code for my front door to multiple contractors when I explicitly told him not to. When I pressed him on this, he literally said “I do not have time to manage all of these subs.”

In truth, I should have never paid Matt McKenzie the remaining portion of my invoice, as it has taken me ~$12,000 to correct everything he did incorrectly, but my wife was pregnant with our son at the time, and the stress Matt McKenzie put our family through made me genuinely afraid for the health of my unborn son.

Do not hire Matt McKenzie, after all: If a general contractor “doesn’t have time to manage subs” - what are you paying him for?

Matt and his business have taken care of many of our needs since purchasing our home in Hampshire county, WV. Matt was able to get a second washer/dryer installed for us, added an additional driveway, corrected some electrical and plumbing issues, and most recently repaired our attic from a bee infestation. We are thoroughly satisfied with his craftsmanship, his dependability and his ability to meet our needs quickly and professionally. We are customers for life!

After having so many bad experiences with contractors, we finally found McKenzie Home Improvements! They are responsive, get the jobs done in a timely manner and have great craftsmanship! We will use them for all of our projects moving forward.