McElroy Metal Service Center - Winchester, VA

Good 3.0 (2 reviews)

325 McGhee Rd, Winchester, VA 22603
Residential Roofing
Financing Available
Free Estimates
Locally Owned & Operated
Slate Roof

Website www.mcelroymetal.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At McElroy Metal Service Center in Winchester, Virginia, we pride ourselves on our technical expertise and versatility in handling both residential and commercial roofing projects. Our comprehensive range of services includes roof installation, repair, maintenance, and deck repair, allowing us to manage complex projects from start to finish with precision and care. Our organized approach ensures that every detail is meticulously attended to, resulting in durable and high-quality outcomes that provide long-term value for our clients. We are recognized for our reliability and commitment to delivering consistent results, making us a go-to choice for roofing needs in Winchester and the surrounding areas. With a strong focus on project coordination, we ensure that every job is executed thoroughly, allowing us to meet the unique demands of each project effectively.

What people say about “McElroy Metal Service Center - Winchester, VA”?

Customer feedback is mixed regarding service and communication. While some users appreciated the professionalism and efficiency of the delivery service, others faced significant delays in order processing. Issues with customer service have led to frustrations, particularly when urgent requests were not handled promptly. The inconsistency in handling orders raises concerns about the overall reliability of the service.

What Users Like The Most

They are very nice and professional.
I was able to get in and out in under 1.5 hours.

What Users Like The Least

We waited for several hours, making phone calls and trying to get somewhere.
She said it would take until AFTERNOON to get the order processed.

Services: Roof Repair Roof Skylight Repair Gutter Cleaning Attic inspection Soffit Installation Soffit Repair

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Lyndon Horst

Google review

Oct 11, 2024

This morning we needed some screws ASAP for a job that we are currently working on. I emailed over the order and called to make sure they were getting it. We had a guy there at 8 AM. The screws were in stock and our guy was standing right there waiting for them to get it off the shelf, but the lady helping us said she had to get permission from corporate every time she enters an order before she can pull the item off the shelf. We waited for several hours, making phone calls and trying to get somewhere, but finally we gave up and left because she said it would take until AFTERNOON to get the order entered properly so that she had permission to hand over the screws we so desperately needed.
I'm not sure how the process to enter an order for 2,500 bronze stitch screws that are setting on the shelf can be so bogged down that it takes 6 hours, but somehow it took a full 6 hours even with her rushing the order process as much as we could.