Mathews Dodge Chrysler Jeep Inc

Kane was so helpful in helping my boyfriend and I find a car that was within our price range! Highly highly recommend him as your next car sales man!

Daniel was awesome! He made my buying experience fun and exciting. Got me approved and drove my new vehicle home today! Thank you to the staff at Mathews! You are awesome

Never had a problem, they seem to be straight and honest. Always do a good job and I am a happy customer.

Salesman Logan was wonderful. Everyone was wonderful and we were in and out in no time. Thank you Mathews Dodge.

A great place to buy and have your vehicle serviced. Knowledgeable sales people and mechanics work here. Very nice and clean facility. Easy to schedule when maintenance is needed. Thanks!!

We were given Kane and he was absolutely amazing. When we thought we couldn’t get the car he pulled some strings, talked us through it and helped us lower the price to something we could afford and made it happen for me and I’m beyond thankful and happy for this!! I got my first car!!

Kane and his team stood tall for me!

I bought my dream truck, had an issue on the way home with a flat due to the condition of the tires.

Kane went above and beyond to take care of me, UNBEATABLE service. They picked up my truck the next day, put new tires on it, then dropped it back off to me while I was at work.

THIS IS HOW YOU TAKE CARE OF CUSTOMERS!

Review: My New Chrysler Pacifica from Mathews Dodge Chrysler Jeep in Marion, Ohio
I recently had the distinct pleasure of purchasing a new Chrysler Pacifica from Mathews Dodge Chrysler Jeep in Marion, Ohio, and I must say, the entire experience was nothing short of spectacular. From the moment I stepped onto the lot, I knew I was in for a different kind of car-buying journey.

The Chrysler Pacifica itself is truly an outstanding vehicle. It's clear why it's so highly regarded. The ride is incredibly smooth and quiet, making even long drives feel effortless. The interior is remarkably spacious and thoughtfully designed, offering comfort and convenience for every passenger. I'm particularly impressed with the [mention a specific feature you love, e.g., Stow 'n Go seating, infotainment system, safety features] – it's already made a huge difference in my daily routine. The fuel efficiency is also a pleasant surprise for a vehicle of its size. It’s a perfect blend of practicality, luxury, and innovative features, making it an ideal family vehicle.

What truly elevated this purchase, however, was the exceptional service I received at Mathews Dodge Chrysler Jeep. The staff were incredibly knowledgeable, friendly, and genuinely invested in helping me find the perfect vehicle without any pressure. My salesperson, Kane Johnson, was fantastic. He patiently answered all my questions, walked me through the Pacifica's many features, and made the financing process smooth and transparent. The dealership environment was welcoming and professional, and I felt valued as a customer throughout the entire process.

Overall, I couldn't be happier with my new Chrysler Pacifica and the truly spectacular experience at Mathews Dodge Chrysler Jeep. I highly recommend both the vehicle and this dealership to anyone in the market for a new car. They've earned a customer for life!

Star Rating: ★★★★★ (5/5 stars)

Jared the service manger and the service team are wonderful! They go above and beyond. They are committed to getting things correct and don’t cut corners, all while maintaining wonderful attitudes and customer rapport.

Bought a commercial truck from this company and was treated nicely. Nolan sold me the truck and followed through on everything.

Not such a great experience sadly. Came in for a ringing noise in my 23 Renegade with 9k on it. They said it was the fuel pump. Came back for the install, they put the wrong pump in so the check engine light came on. They put me in a loaner and when I picked up my car it was still making the noise. When I called they claimed it was ‘normal’ operation. No cars that I’ve driven in have that noise. Especially not at 9200 miles.

On December 24th 2024 I purchased a 2012 chrysler 200 touring automobile from John Massey General SalesManager at mathews dodge chrysler marion ohio. I absolutely love this automobile. John Massey is one of the most caring and honest individual I have had the pleasure to deal with. From the beginning to the end of my purchase John made my transaction absolutely so easy and pleasurable. He goes above and beyond to make your sure everything is just perfect. Kevin, in sales I can not say enough about how professional and polite he is. From his warm smile and hand shake it let me know I had definitely came to the right dealership. If you want to make a automobile purchase please do your self a favor and let John and Kevin help to make your purchase a the best ever. Sincerely , Denny Bump

Great purchasing experience from start to finish. I came with a trade in and negotiated a fair deal, that I couldn’t pass up. Worked with Kevin and he was an exceptional sales rep.

I've been there several time with multiple vehicles. I am going in today two days after Christmas I could not be happier with there service team.

Kane is awesome and we keep going back ! Every feature in my new car was explained to us and demonstrated if we needed.

Had a great experience buying my hornet from them and so easy to work with will definitely buy here again.

Great buying experience. Was pre approved the day before. I got to the dealer and everything was ready, did a test drive and was out the door in just over an hour. No high pressure sales tactics

Had our '22 Grand Cherokee to another dealer 3 times for a computer issue...Brought it to Mathews and it was fixed in an hour. Great job Mathews service dept.! We'll be coming here from now on!

So I had an issue with my dodge ram that disabled the vehicle. The service wait time was 9 days. With the help of Erica and the service crew they were able to get me in asap. I couldn’t thank Erica and team enough for getting this done so quickly.
I’m absolutely 100% impressed.

Great people to deal with and very helpful on details. They went out of their way to accomodate me and the requests we asked for. Kane was a super salesperson to work with. A+

My family has purchased several vehicles from Mathews and have always had a good experience. Daniel Erickson has been our salesman and it very helpful and professional. Actually all the staff is very friendly. I would definitely recommend them. I would have give the Service Dept. 5 stars! Any appointments I have had with them have also gone smoothly and jobs done correctly.

Everyone was so helpful and Logan was clean quick and was as excited as I was he also kept good energy and has checked up on me and the car

Logan and everyone else at the dealership were very helpful and made our process of getting our new Pacifica smooth and easy. They are all very knowledgeable and willing to answer any questions/concerns. Very happy with our purchase and if you are on a look for a new car, this is a great place to start!

Kane was a great help when it came to finding me a vehicle. He is very friendly and ended up finding me the perfect vehicle that was within my price range!

Kane gave great customer service and a fantastic experience overall. Super helpful and accommodating! Hes super friendly and funny too!

We own a local business in Marion. We tried to keep things local by shopping for 2 trucks that were for sale. We had financing already secured. We made an appointment to meet with a salesman on Monday, April 26. As we were pulling into the lot at our appointment time, we were informed the vehicles had been sold out from under us that very morning. We attempted to contact the GM. There have been no call backs. We would stay clear of this dealership. The 'sell at all costs' mentality is truly mind boggling. We will NEVER go there to buy a vehicle, parts OR service. This dealership is the epitome of the stereotypical car lot tactics. Zero stars if we could.

Update beginning of May 2021:

GM contacted us only to say that selling a car is first come first serve. The GM was very nasty and said our review of Matthews was “harsh”. Actually had to hang up on him. Well, we won’t ever forget what happened. We guarantee, we will never do biz with them again. It’s now January 2022…we purchased vehicles from Byers Toyota, Germain Honda and Performance Dodge who have stellar customer service. We also have taken our vehicles elsewhere for service and parts. Again, stay clear of Matthews dealerships in Marion.

Update Dec 2022: had opportunities on countless occasions to take our vehicles for parts and service during the year. We would rather drive to Mansfield or Columbus than to deal with their garbage. They need to update and change their customer service model because it’s pretty poor.

Update July 2024:

Haven’t taken my Ram back. I still drive 30 miles in the opposite direction to avoid the disservice of Matthews.

Update April 2025:

Warranty work would be about 15 miles to take it here. Nope! Taking my Ram to Performance Dodge in Delaware!!! Continuing to avoid the Matthews dealerships at all costs.

Great service on time even got a discount I wasn't expecting one of the reasons why I keep coming back