- 6987 US-20, Michigan City, IN 46360
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
About the Business
What people say about “Martorano Roofing”?
Customer feedback on Martorano Roofing is mixed, with several reviews highlighting excellent service and quality workmanship, while others report serious issues with customer service and inappropriate behavior from staff. Positive reviews commend the efficiency, cleanliness, and professionalism of the roofing crew, as well as the easy communication with management. However, negative experiences involve unprofessional conduct from employees and poor responses to inquiries, indicating a need for improved customer interactions and oversight. Overall, the sentiments suggest that the company has potential, but significant concerns must be addressed to enhance its reputation.
What Users Like The Most
- Very clean, efficient team who is highly concerned about protecting your property.
- Joe is easy to work with, I trust him to do a good job and to live up to his word.
- Excellent clean up and craftsmanship.
- They arrived like a swarm of bees... the job was completed, cleaned up, and they were off to another job.
What Users Like The Least
- I never received an apology from the foreman and he did not send the man home.
- The owner answered the phone and did not say anything at all... he then hung up on me.
- Wow, would never recommend this company.
Recommended Reviews
This roofing company came out to replace the roof at my workplace. While I was outside working, one of the men working started saying things like “baby baby come to me” and commenting on my legs. When I told my boss she spoke to the foreman who said he heard the comments and told the man not to say those things. I never received an apology from the foreman and he did not send the man home. Also the workers were taking turns peeing into the edge of the property even though there was a bathroom available.
Wow, would never recommend this company. Called to ask about some repair work. My phone was having an issue that required me to restart to complete the call. The owner answered the phone and did not say anything at all. I asked if it was the correct number for Martorano Roofing and his response was "Yes, what do you want!" I apologized for the previous call disconnecting because of a phone issue and he responded "do you need a roof job or what?" I said yes, i have a..when he interrupted me and told me "i don't need you calling me and wasting my time while I am busy." He then hung up on me. Don't use this guy, he obviously has no level of customer service or professionalism. Maybe next time he is busy rather than being rude he should put his phone down or dont answer and allow the caller to leave a message. Guess I dodged a bullet that he didnt have enough foresight to do this.
Very happy with this experience. 16 workers showed up this morning at 7:30 and they were out by 2. Very clean, efficient team who is highly concerned about protecting your property. (The plywood keeps debris from damaging the windows) Would never know they had even been here after they were done. Went above and beyond to do small things like paint out the red brick chimney at my request. Would recommend for sure.
- 6987 US-20, Michigan City, IN 46360
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated