- Mount Rainier
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “Mario's Roofing Company Washington”?
Customer feedback is overwhelmingly positive regarding Mario's roofing services. Many reviewers praise the quality of work, professionalism, and fair pricing. Customers frequently note that Mario is punctual and communicates effectively, ensuring a smooth experience. However, there is a significant complaint about a missed appointment, which has led to disappointment and frustration for at least one customer. Overall, while most experiences are commendable, the no-show issue highlights the need for improved communication consistency.
What Users Like The Most
- He was conscientious and amiable.
- Professional quality work, prompt on time.
- Quick, complete, and with great customer service.
- I’m very happy with the service I got.
- They exceed the expectations every time!
What Users Like The Least
- He never showed up, nor called to cancel the appointment.
- It's just not good to assure a customer that you will be there for an appointment and not show.
- It takes up a customer's time as well.
Recommended Reviews
Mario came right on time and did exactly what he said he was going to do and more. He was conscientious and amiable. He did a great job at a very fair price.
Scheduled an appointment with Mario for a roof issue, he confirmed the appointment and said he would be there but he never showed up, nor called to cancel the appointment. Very disappointing, I went with another service.
Response to Mario's reply: Perhaps you were busy, but . . . it's just not good to [assure] a customer that you will be there for an appointment and not show or cancel. It takes up a customer's time as well. Customers understand that things happen with business schedules and that a schedule may change, but just don't be a no-show, it is simple common courtesy to cancel or reschedule with a customer if you are unable to make it (a 30 second call). It's just good business practice.
Professional quality work, prompt on time. Finished job on time. Most important the price, Honest, Fair, Iam sure anyone whom gives this Family run business will agree.
- Mount Rainier
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated