Madsen Roofing Co
- 8625 Martin Way E, Lacey, WA 98516
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Slate Roof
Other roofing contractors nearby
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| Company | Rating | Reviews | License | Online estimate |
| New Era Remodeling & Repairs, LLC | 4.9 | 93 | — Not checked | No |
| Capitol Painting Company | 4.9 | 93 | — Not checked | No |
| All City Seamless, LLC | 5.0 | 83 | — Not checked | No |
| Olympia Painting Company | 4.9 | 82 | — Not checked | No |
About the Business
What people say about “Madsen Roofing Co”?
Customer feedback is mixed regarding the company's service, particularly in the area of communication. Some reviews highlight excellent quality of work and prompt responses, emphasizing reliable customer service. However, others report negative experiences with rude and unhelpful staff when attempting to get assistance over the phone. The overall sentiment indicates that while the quality of work may be commendable, customer service consistency needs improvement.
What customers highlight
- Quality work with excellent communication.
- I know when I call Madsen up, I'll get help right away.
- Their customer service is excellent.
What customers mention as negative
- The person answering was too busy and hung up on me.
- She was rude, said she was busy and goodbye.
Recommended Reviews
Tried to call the number on google to get an answer to a question. The person answering was to busy and hung up on me. I think she thought I was trying to sell something. Tried to call and ask again and she was rude said she was busy and goodbye. Couldn't speak to the quality of work myself because they haven't even done work for me but the customer service is horrible.
Quality work with excellent communication. I work in commercial property management. No one wants to have a roof leak. However, I know when I call Madsen up, I'll get help right away, I won't have to wait, and I trust that they know what they are doing. Additionally, their customer service is excellent.
137 locals recently requested a quote