Litz Custom Homes

Helen & Joseph O’Brien
Leonardtown, Maryland
20650
November 10, 2023

We would like to take this opportunity to express our gratitude to Keith Litz of Litz Custom Homes and his entire crew including Josh Litz and Michele Posey. Their tireless work, outstanding job on the acquisition of our property and the exceptional building of our forever home will not go unrewarded! Communication is key and the entire crew went above and beyond staying in constant contact with suppliers, subcontractors and us, the clients, for that we say Thank You!

Keith is not only an excellent home builder but one of the truly most compassionate and caring people we have ever encountered. His professionalism and ability to complete a job on schedule during the toughest of times is superior to others we have worked with. Keith does not cut corners, nor does he leave one stone unturned! As with any home building job there are bumps in the road and he moved heaven and earth to facilitate the finalization of our dream home.

I don’t believe we have enough adjectives to describe the appreciation and admiration we have for Keith, Josh, and Michele. We are in our home after a long year and could not be happier nor more grateful to the Litz Custom Homes and Michele Posey.

I recently had the pleasure of working with Litz Custom Homes on the construction of my dream home, and I must say that the experience was nothing short of exceptional. From start to finish, Litz Custom Homes exceeded my expectations in every aspect of the project.

The president of the company, Keith, and the vice president, Josh, were incredibly professional and knowledgeable, providing me with invaluable guidance and support throughout the entire process. They were always available to answer my questions and address my concerns, ensuring that the construction of my home was exactly what I envisioned.

Realtor Michelle was also a crucial part of the process, helping me find the perfect location to build my dream home. She was patient, diligent, and worked tirelessly to find the perfect lot for me, and for that, I am truly grateful.

The finished product was absolutely stunning, and I couldn't be happier with the final result. The attention to detail and the craftsmanship that went into every aspect of the home is evident in every corner. From the beautiful finishes to the top-of-the-line appliances and fixtures, Litz Custom Homes delivered on every promise.

In fact, I was so impressed with their work that I recently hired them again to finish my basement. Once again, Keith, Josh, and Michelle provided me with the same level of professionalism and expertise that I experienced during the construction of my home. They were able to turn my unfinished basement into a beautiful and functional living space that my family and I can enjoy for years to come.

Overall, I highly recommend Litz Custom Homes to anyone looking for a professional, reliable, and experienced home builder. Their attention to detail, dedication to quality, and commitment to customer satisfaction are truly exceptional. I couldn't be happier with my experience, and I look forward to working with them again in the future.

Home building:

I want to start off by saying Keith, josh and Michele are a pleasure to work with.
They were present and aware of our concerns, resolved our questions in a timely manner, and made modifications as needed to secure our privacy.

When it comes to lot selection- make sure you have a good idea where the water will drain during the heaviest of rains. Keith assisted our family in identifying the best lot.
Custom home design- Litz Homes has a great reputation for building homes
Home building- Litz Homes; and Keith is very active in the planning and development.
Home blueprint and design- Litz Homes give you several options to choose from to fit your family and lifestyle.
Drywall installation Litz Homes uses a quality contractor and materials
Landscaping - Litz Homes is proactive in getting your grass to grow. Be patient!
Roof building- Litz Homes quality roofing
Foundation pouring - Litz Homes uses great contractor and mixture for your foundation.
Paint doors – color and selection fall on the buyer, your chance to make a statement.
Exterior finishing- Litz Homes give you several options to choose from with great quality – no need to be cheap, this is your forever home.
Plumbing fixture installation - Litz Homes provides quality septic installations.
Tile work - Litz Homes does a great job with exotic tile
Interior finishing - Litz Homes pride themselves on our quality craftmanship.
Deck construction - Litz Homes makes sure you are still in code.
Accessory building construction - Litz Homes doesn’t upsell, so if you have any ideas about add-on, patios, windows, room… speak up.
General repairs and maintenance - Litz Homes are very responsive to maintenance requests under your warranty.
Flooring – make sure they leave extra; you paid for it!

I Victoria Williams and husband had our beautiful custom retirement home built by Litz Custom Home. We started the process in 2020/2021 during the hype of COVID. The owner Keith Litz and staff worked very closely with us in making sure Litz delivered the most beautiful rambler/rancher home with a basement in Hughesville, MD. I highly recommend anyone to have their home built by Litz. I can't say it enough about the craftmanship, professionalism and workmanship everyone displayed during the entire process. I say there's nothing Litz Custom Home can't build for you without you being satisfied. I give them a 5 star plus if I could.

I recently Purchased a home Litz custom-built on a private lot--only 4 years old. I needed to make some repairs and also wanted to make personal choice changes to the style of the home. My goal was to see if they still had original plans to share with me or, at the very minimum, answer a few simple questions about the build that would save me cutting holes in the drywall and/or hiring costly engineering consultations.

The home is one of their models so they should have at least standard plans if not the ones specific to my build.

I tried getting in touch with the builder for weeks to have a few questions answered about the home but the realtor (the number listed on their website) was a pretty mediocre middleman that failed to give me information and had zero follow through.

If my messages never got to the builder, I can assume the realtor just didn't want to involve herself where she wasn't getting a commission. The builder should rethink the relationship there.

If my messages were getting through to the builder, the only assumption to be gleaned is that they have little to no pride or confidence in their work to follow up with the owner of one of their builds.

I would not recommend or go to them for a custom built anything based on my interactions with them thus far.

We built with them in 2013, and we are planning to build again in 2022. Excellent. Would never trust anyone else to build our dream home.

12/18/2020 Update to the post below due to terrible experience with builder related to an upgrade that was the worst and non-standard set of sliding doors I have ever seen.

3rd attempt at correcting the poorly installed master suite bathroom doors resulted in the wrong doors being ordered again. Builder contacted me through his workers who were there to do the 1 year warranty work. When trying to describe the issue, the builder would over talk to the point of shouting so that I was unable to tell him that the doors can be ordered taller than what was being told couldn't be. Tied to tell the builder that I, personally, installed the same style doors that were ordered larger than the door opening at a prior home I owned in Florida and that I could send a picture for verification. Instead of listening to me (and potentially you as a buyer down the road), the builder went on to yell over the phone that he was "the builder" and that couldn't be done because the doors only come in standard heights. That quickly escalated to cursing from me (who has gone on to recently help him out by directing other home buyers to him despite other issues we had during closing and unfinished work) and him. My wife then tried to talk to him on the phone to cool things off and try to resolve the issue that was in the ratified contract for $1900 upgrade/additional cost, however he hung up on her. Will give the benefit of the doubt that he might not have known she was on the phone due to his, what in my opinion was - rage.

What would I know compared to "the builder" I am just a lowly engineer - mechanical engineer at that. Most ridiculous and terrible experience with a business owner I have experienced in my life.

If I can upload a picture of the doors, please review for craftsmanship and, to me, yet more concerning is the decision making to leave this quality of work with the buyer.

Prior posting:
Overall product is good, but the team constantly needs to be reminded of things discussed otherwise they will not perform to what was agreed upon. Often takes multiple efforts in getting them to reply or respond to emails. Make sure not to close on the home until all construction is finished otherwise, they will give multiple excuses as to why they can’t return to complete the project despite having already been paid. Would compare other builders as well. Got the feeling they were in it for their benefit, not to build to the satisfaction of the customer. When you request that they finish or complete the job, they reply with made up excuses or "that was a change in the design" which is just false. Make sure they write down every detail of your design or record the conversations for playback when they forget. Do your Homework!

Still waiting for my deck to be completed as they agreed upon now almost 7 months after closing. Also over-priced on deck builds for the quality of the product, rails are uneven and look cheap as well as not being finished. Still waiting for the barn doors in our master suite to be taken out and redone because I have never seen such a poorly built barn door set-up in every aspect. Will likely have to remove about 25% of the deck project and redo.