SERVPRO of Charles County

Servpro was quick and efficient. Matt and his crew were very professional. He kept us informed through every step of the process and was very knowledgeable and helpful in answering all of our questions. Very pleased!

I would like to give Matthew Garcia and his crew a big thank you for the excellent job they did cleaning up my water damage and repairing the damage areas for the contractors to come in and repairing the damage done to the affected areas.

We had a sump pump failure in our basement and ServPro came out very next morning after new sump pump was installed on date of incident. Matt and Johnathan at ServPro and the entire team have been amazing. Very professional & curteous! Matt took time to answer all my questions and i mean all, with such patience. He reassured me that they would take care of everything and my belongings with care! They have made a stressful situation bearable! I would definitely recommend you use ServPro!! Thanks to Matt and the entire team at ServPro of Charles County!!

The young lady in the office, Nicole, and the team of Mathew and William, who helped out this old lady today, were so thoughtful and caring. As a matter of fact, they were great: so quick, efficient, and professional! If these employees were a measure of ServPro's overall staff and level of service, then I'd recommend this company to anyone ... no matter how large or small the contract. As a matter of fact, I'll pass ServPro's name on to my rental office. I'm quite sure that, given the number of sites they manage, if they are ever in need a bio-hazard cleanup service of ServPro's caliber, they need look no further. Thank you, ServPro! And don't take it personal when I say I hope I won't personally ever need your services again.

We had such a great experience with Servpro! Zach and his team handled our job. (I wish I remembered all their names because the entire crew was so friendly and respectful of my home.) They did a fantastic job at locating the mold in our bathroom and remediating it, and even kept things very neat and orderly during demolition. They kept us informed throughout the entire process. It was so nice to have such a professional crew that I could fully trust being in my home. Thanks again!

Matt and Will are the most professional, knowledgeable, and thorough contractors I have experienced in years. They have completely investigated the damage from the basement flooding, provided necessary and timely remediation services, and kept me in the loop throughout. Additionally, they have been honest and compassionate in an extremely stressful situation. I would never want to experience this situation again, but if I did, I feel I can rely on them. Thank you!

Jeremy & Alex and their crew were amazing! Our living room ceiling collapsed the day after our toddler’s birthday and we just knew everything was ruined…but along came the Servpro team and now my house is livable again! Their slogan isn’t just a slogan, they really mean it when they say “like it never happened” because holy wow! I can not recommend them highly enough. Prompt, communicative, friendly, respectful of our home (and our crazy work schedules), and just all around wonderful. There’s really no other place to go, Servpro can’t be beat in our minds. Thanks y’all!

Efficient, courteous and thorough from start to finish. Matt and his crew kept us abreast of the status as well as an accurate prognosis of the next steps to be taken.

We experienced a water leak at our residence and Servpro was dispatched to provide water mitigation. Matt arrived on time, thoroughly explained the process from start to finish and went the extra mile checking for potential wet areas not exposed from the source of the leak. That said, Matt located another area behind the drywall that was impacted as well. Truly a lifesaver, as this would have caused mold issues down the line. A home is a huge undertaking, as well as a great investment. Matt definitely assisted in ensuring our investment serves our family well. Kudos to you Matt.

I had a leak that started in the attic. The insurance sent Servpro out to assess and service my home. Servpro explained everything and did an exceptional job making it feel like home again.

Nobody ever wants to have to contact ServPro, but if you have to, you can only hope to have such a great team to respond and support you through the process. Lacaya, Jeremy, Alex and every other member of the team were efficient, professional and so very kind. They cleaned up after themselves when working, were mindful of the amount of “damage” they had to do to mitigate the damage that had been done, stayed in regular communication throughout the process, and were respectful of my time and home.

SERVPRO of Charles County did a great job cleaning my carpets. Chris, the technician, was very polite and finished quickly. Highly recommend!

Please avoid this company because they are a complete SCAM and will rob you blind. If you still choose to do business with them, please ask specific questions regarding pricing and how they conduct business prior to booking their services. The company is NOT transparent with their prices and they have a scamming system that ensures their technicians will not answer questions regarding billing once they are dispatched to your property. But please note those very same technicians are the same individuals whom submit the work order with the price for the job that you will “blindly” receive at a later date because they can not discuss pricing with you. This company is a disgrace and should be out of business. Do Not book with them, do your research with other companies prior and compare pricing and ethical practices. They charge by the day for leaving their equipment at you residence running with your electricity but will not disclose this information. They charge per fan (equipment), so the more fan they leave the more they charge per day. They came to my property for 2 hrs and billed me $4,600 for drying out a small space and removing the carpet, they left the fans for 5 days and did not disclose that it would be a charge of over $200 per day for leaving the equipment. They take a $1,500 deposit upfront and leave you in the dark assuming that’s the cost but fail to give you an estimate. The workers on site are told to not discuss estimates or pricing. This is wrong and a scam, please do your research before booking or better yet avoid this company all together.

Ive gone through my home insurance company twice and the process has been painful each time trying to coordinate everything to have the water leak remediated and fixed in an appropriate time. I stumbled upon SERVPRO after leak detection, plumber and other mitigation companies were slow to respond and uncoordinated. SERVPRO representative left a great impression and were extremely knowledgeable about the home insurance process. I could tell that the woman I spoke to on the phone was just as frustrated and concerned about my home as I was. They sent a SERVPRO team out right away and handled EVERYTHING so I did not have to worry about calling multiple companies and trying to get everything done myself. Joe Byard was the crew chief that serviced my insurance claim and was VERY professional, prompt, knowledgeable, considerate and timely throughout the entire process. It took 3 weeks for my insurance company to get someone to remediate water damage when SERVPRO did it all in a matter or hours. I feel 10 times better knowing the Joe and his team will take care of everything allowing my wife and I to focus on day to day activities while SERVPRO coordinates the repairs. Highly recommend calling them first when you have an insurance claim submitted for the services they offer.

10 Stars for Matt, Marisa, and James. They were an excellent team and worked together well and for the job done. Despite some kickbacks from my insurance company, they remain professional . Thank you!

They are a great team, very respectful, knowledgeable & professional. They did an efficient job & I'd definitely recommend to a friend.

From talking to Eddy on the initial call to James, Marissa and the crew showing up…everyone was professional, kept us in the loop on everything they were doing throughout the entire process! They are a great representation for your franchise! I have no issue with 5 stars….wish it could be 10!

We'd recommend Servpro to anyone! They were prompt, knowledgeable, helpful, and most importantly effective. The guys who came out to our home, John and Joe, were excellent!

Totally pleased with the professional and courteous clean-up service provided by SERVPRO in clearing up water damage in my home. With a rated score of 1 thru 10 being highest, I rate SEVPRO a 10 and would not hesitate to recommend them to others.

Servpro Residential Cleaning & Restoration Service Crew were professional, fast, and understanding. After the flood in my house, they cleaned up the water damage, performed odor removal, molds & etc. This ease the burden of constant maintenance of my home at such a stressful time.They created a safe clean & comfortable living environment for me & my family. Thank you Matt, Marisa, Brier, Mike & Jake. Also, Nicole your hard work & dedication every single day are truly appreciated. I wanted you to know that your consistent focus & positive attitude are a great inspiration to everyone around you.

Servpro has been our go to company ever since experiencing a couple of unfortunate events. First our basement flooded and then the roof leaked. Matt, Walt and his team were impeccable with their professionalism, communication, workmanship and work ethic. There wasn’t a single bit of dust anywhere after their work was done and they made a point of focusing on costumer service. Their work was top notch and made unfortunate events manageable. It’s rare to find a great team and I am glad I found them. Give em a shot. Tell em Mr. Evan sent you.

Quick to respond. They were able to come out the morning our basement flooded. Friendly, hard working and professional. The team moved quickly and had things drying out by the next day. Exactly what you need in a crisis.

We have needed to work with ServPro of Charles County and Oxon Hill on several occasions, and we are always grateful for their help. The team does a fantastic job and really cares about the customer. We'd like to give a special shout out to Logan, Zach, Amari, and RJ, who helped us with this most recent event.

My experience was great. Very professional. Work with me on my payment. Great from Nicole to Missy to Austin Jonathan the whole team was just amazing!

I recently had the unfortunate and stressful experience of significant water damage in my home, fortunately I discovered Servpro and their incredible team. From the moment I called them at 5am in panic to the moment they walked me through all the work done to ensure my space was dry and mold-free - the folks at Servpro were fantastic.

Big thanks especially to Matt and Marisa. Their work ethic truly reflects Servpro's commitment to performing a thorough job.

I cannot recommend Servpro enough. Their team's professionalism, politeness, and commitment to excellence have earned them a 5-star review from me.

Zach and his team are amazing and we had a wonderful experience with Servpro! Our basement flooded and we called Servpro to come and remedy the situation. A day later the crew came out, assessed the damage and immediately got to work. They were careful to explain everything that would be done and made sure that we were comfortable with the process before beginning. They treated our property with the utmost care and the attention ti detail was unmatched! When they removed the equipment they made sure to answer and questions we had about the remainder of the process. Although I hope that we never NEED to call them out again, if we do, we will make sure that they are the first people we contact.

Although this was a devastating event to have happened to my basement. Matt, Walter, RJ and the team were so helpful and assured me everything would be ok. They were there from beginning to end. I was very pleased with their work and am glad I called ServPro to do the job. Hopefully I won’t need them, but if I do I know who to call. Great team, excellent customer service in a timely fashion. Also thanks Nicole for staying on top of my appointments .

Prompt service with outstanding folks to work with. Walter and Matt with 2 others came on a very, very hot day. They had to crawl in the crawl space to clean up a mess from a broken pipe, plus remove all the insulation. They never complained, very polite, knowledgeable and explained what was happening. They are tops and so is ServPro. Great people to deal with.

Great customer service, the techs were friendly and informative and extremely helpful after a pretty major water leak, would not hesitate to recommend

Thank you Servpro of Charles County for the water restoration!! You showed up quickly and solved our problem. Your technician Zachary was professional, courteous, and he knew exactly what we needed to avoid further issues. Your immediate response saved us thousands of dollars and enabled us to keep our transitional living homes open to ensure the women we serve have a safe place to live! Well done ServePro

I would love to give a shoutout to Zach, Matt, Prescott and Justin who did a phenomenal job. They were very professional and had great customer service. Give them a raise! I recommend them to everybody!

We had technicians Logan Tree and JD come to our space and they were very professional and informative. They did a great job.

SERVPRO was awesome. Superior service. Caring and responsive staff. Mr. Prescott and his Team: Matt, Eddy, Justin, Nate and Zach were the Best! Very attentive and thorough job indeed. They were my Blessing in response to a tremendous headache. I almost forgot the basement had flooded. Thank you all for a job well done!

Logan and the team (Zack, JD, Tree, Amari, Nate, & Austin) were awesome! They were very professional and respectful, and did their best to accommodate my special needs. They kept me informed throughout the process and worked quickly to get my home dried out. I would definitely use them again and highly recommend their services!!

They were very prompt and professional and explained everything they were doing to help fix my problem. Provided updates as going along the way.

Walt and his team was extremely professional, responsive, on time, and receptive to questions. It was a wonderful experience. I would definitely hire ServPro again.

The whole team was excellent. Tommy and Walter made this experience painless. I highly recommend them to everyone you won't be disappointed.

Tree and his crew were extremely professional and thorough. They made a horrible experience easier to handle. Each explained what the machines do and why they were important. Tree and his crew took pictures for the insurance company as well. I would highly recommend Serv Pro for all clean up needs

I would really like to thank Logan, Tree, Matt and Justin on the water removal service to my home
.Great job guys.

Austin, Kendall, and Eddie Team did an excellent and an outstanding job of cleaning up the water damage from Mt water machine which was cracked and needed to be repaired. Excellent team work. I will personally request them again through Serve Pro.

We can't say enough good things about our recent SERVPRO experience. They responded immediately to our broken pipe incident and quickly got things under control. They answered all of our questions and followed up frequently during the dry-out process. We were particularly impressed by professionalism exhibited by Walter and Tommy and their team. It's good to know that this high level of service is available when you need it.

Matt, Prescott and Justin was an absolute joy to work with. We were extremely frustrated with our most recent basement flooding and these guys made us feel safe and assured that everything will be taken care of! All things considered, couldn’t have asked for better group of guys!

Mr. Ball and his crew were professional and the service they provided was awesome. They treated my home as if it were their own. Much appreciated. Hopefully, I will not need their service again but if I do I will definitely request Mr. Ball and crew again.

From start to finish SERVPRO has been on top of my water mitigation issue. When they originally showed up we had 8 inches of water in our crawl space. Matthew, Logan, Justin, and Zack were very professional and made sure to keep me up to date on everything that was taking place in my crawl space. I am much more knowledgeable thanks to them! I would definitely recommend SERVPRO and specifically this team for your home needs.

I highly recommend SERVPRO of Charles County to anyone in the area with water damage and/or mold concerns. I had a slow leak in my refrigerator water line that damaged the flooring in my kitchen and dining room. SERVPRO came in to assess the initial damage, worked with me on a remediation plan, made sure to check for additional damage that was not initially visible (including under my house) and performed all of their work in a neat and tidy manner. I was extremely impressed at how efficient they are, at the way they communicate and schedule appointments, and at how they made an extra effort to ensure my kitchen was still useable during the remediation process. I will be using SERVPRO of Charles County for the next phase of remodeling and flooring replacement - Justin, Matt, and Logan are awesome!

SERVPRO absolutely amazing! Came in removed damaged content from a sewage back up. They were very efficient getting down to business, removing the damaged areas, cleaning and getting the job done. I would highly recommend SERVPRO for your services.

I called SERVPRO because I had experienced water damage in my basement and they came the same day. They were very professional, knowledgeable and prompt upon arrival. They explained every step and answered all my questions. They even removed the damaged carpet and padding and moved any furniture necessary to rectify the problem. I would highly recommend SERVPRO because they get the job done! Thanks to Tim, Walter and the crew!

I made an appointment with this company and they responded the next day on time! I had a hole in my roof which had caused rain to come in to my bedroom and flood the downstairs area as well. With some companies they will tell you they will be at a location at a certain time and you have to wait after the time given before they arrive. That was not the case with this company! Austin Ball and his crew immediately made me feel like everything would be okay and started right away and mitigating any problems which could cause mold. They use moisture meters to check every area which could be affected and put in dehumidifiers and air scrubbers within my residence. They then removed any drywall which was wet from the damage. They returned the following day to check with meters for moisture evaporation. There was still some dampness in one room so one dehumidifier was left for two more days. They came back after the two days (on time) to check the readings which showed that all water in the walls and floors have been dried. This is a very professional company and I would advise anyone to use Servpro. Austin Ball and his crew were awesome friendly and professional! Thanks guys!

I called Serv Pro of Charles County to help at my elderly Mothers home after a failed sump pump situation caused a flood in her basement. They came out the same day I discovered the water, with a very professional , friendly , knowledgeable, respectful team. They explained the steps necessary to get this mess cleaned up, and were very pleasant to deal with. Shout out to Prescott, Eddie, Joey and Justin. Thanks for a job well done!

Beyond pleased with the team from ServPro of Waldorf Md. Servpro was contacted by my insurance adjuster and they came out right away. The team leader Austin kept me informed through the entire process. In addition other team members I'd like to mention are Kendall, Jonathan (Tree) a couple others (cant remember their names). Austin, Kendall and Tree came the most, thats why I remember their names easier. These guys were very knowledgeable, friendly, professional and worked well together. Very impressive!!! The ladies whom I spoke to at the office were also great at keeping me informed of schedule times, any changes and were alway available when I called. When they said they would be there on such a such a day, time, etc, the showed up as scheduled (RARE these days). I would definately use them in the future if need be. I can't thank you enough for keeping me grounded at times and taking the stress off my shoulders. Tree even came to my house using his own vehicle to haul away all the debris. Pretty cool in my books. Thanks again to all. Keep up the excellent work. Lori Robinson

ServePro was notified that the day before there had been a water incidence at our home. They had a team of six people at our home within two hours. They did an assessment and began to remove damaged carpeting and padding; ceiling tiles, wet floorboards and tiles. They then placed fans and dehumidifiers to begin removing and residual water and moisture. The team was very well organized and had individual tasks that impressed me with their efficiency and teamwork. Each time that they needed to come back to our house the office staff reached out to make appointments that were convenient to our family. They were very careful when they had to move furniture and delicate lamps and crystal pieces.
I would recommend this company without reservation and would use them again if the opportunity presented itself.

I also want to give special recognition to Austin, Kendell and Jonathan who were responsive to our questions and explained what we should expect as the process played out.

Logan and his team that included Rob and Matt were not only on time but thorough and thoughtful. I had a lot of items that were very personal such as a box of jewelry belonging to my deceased Mother and photo albums that were exposed to the water of the flooded basement and they handled them with care as if they belonged to them. Logan kept me abreast every step of the way of their procedures and the process. It was very obvious by how Logan ran his team that they were organized and careful in everything they did. I appreciate them making a horrible situation go away without any delay.

When moisture from outside rainwater seeped through the center-block basement wall, the rain water destroyed a truckload of thirty-years worth of personal property that not only had to be removed but the affected area needed a deep cleaning.

I scheduled ServPro to deep-clean and restore the affected basement floor and center-block wall. ServPro's teammates were understanding, empathetic, and professional. They explained exactly what they would do to clean up and restore the affected areas. ServPro arrived on time and performed the cleanup project within the schedule they committed. To prevent dust from the debris and mildew on the floor and on the center-block wall from circulating in the vents and air ducts throughout the house, ServPro used air purification units. To my surprise, they left the air purification units operating over night and scheduled to pick them up the following day. The organic cleanser that ServPro used to clean the basement left the basement and all of upstairs smelling clean and fresh. I highly recommend ServPro for whatever catastrophic recovery requirement you might encounter. Five Stars for the manner by which they comforted me, assured me that although I loss personal property, they would clean, restore, and protect our health. ServPro did exactly what they promised. I am happy.

This company responded to my water damage in a timely manner. The guys Presscott, Eddy, and Darnell were very professional. Great work gentlemen and to entire company.

The team was very professional and courteous. The kept checking to make sure we were satisfied with the job. I would like to commend both Austin and Logan, as well as the rest of the team for a job well done.

I highly recommend ServPro to service your water damage cleanup needs. The team, led by Prescott (Darrell and Eddie) were very knowledgeable, friendly, professional, and kept me informed of what the process entailed. Thanks for making my experience stress free!!!!!

My family and I awoke this morning to discover that a major leak in a upstairs bathroom sent a flood of water pouring through all three levels of our home. I reached out to ServPro of Charles County/Oxon Hill and Missy had a crew dispatched to my home within hours. I was expecting to see one or two guys come out to address the issue but I opened the door to find Austin Bull and his crew. Four vehicles worth of techs came in, and after surveying the damage, they got to work. They moved all furniture and appliances from the affected area, removed dry wall, pulled baseboards, removed carpet padding, set up a whole series of fans and dehumidifiers, and treated all exposed joists and crossbeams with an organic antimicrobial treatment to prevent mold. Not only that, but after they finished they wiped down the countertops, swept the floor, and cleaned up every bit of mess that resulted from all the work they had to do. These guys are professionals and extremely respectful. Austin explained the process before they even started and checked in to update me several times throughout the process. Every one on the team was accommodating with all of my questions and made sure I was satisfied with their answers. I hope that no one ever has to experience our horror, but if you do you can't do better than Austin and the ServPro army. I can't speak highly enough of the work that they did. Thank you ServPro of Charles County & ServPro of Oxon Hill!

ServPro of Oxon Hill’s team that came out to clean up our basement deserve a shout out. Austin and Logan were respectful and neat when they moved everything around in our basement to clear it for drying out. It would have been very easy for them to just shove our equipment and possessions around, but they took the time and effort to store things neatly. Thank you for being considerate of your clients.

Zach and Henry cleaned all the ducts in my daughter's home. The ducts were so dirty that you could grow mushrooms. They worked tirelessly for hours cleaning these ducts that were never cleaned. They also cleaned out the dryer duct, finding all sorts of things! When they were through the house smelled wonderful! Zach answered all my questions, gave me some pointers, and truly gave me information essential for my daughter's home. Definitely, she will use them again! Thank you, Zach and Henry!

Not one usually to write reviews, but seriously Servpro here in Charles County... couldn’t recommend more!

It’s a unique set up having a log cabin, and its come with some unique challenges too. Unfortunately we had some damage in one of our guest rooms that we just couldn’t tackle. Seriously, these guys were incredibly professional, walked us through every step, kept everything clean and organized; Jon and his team (Zach, Prescott and Darrell) seriously made this whole process a breeze. I couldn’t be happier with the results and this company. Highly, highly recommended!

Great service, Zack is great. He’s always on time, wry responsive and very polite. This is my third time using Servpro and I always ask for Zack and Prescott.

I contacted SERVPRO of Charles County to assist me with a water damage issue. They sent a SERVPRO Team consisting of (Rob, Kendall, Zach, and Cam). These gentlemen were very professional,efficient and made my life a lot easier after experiencing water damage. They provided answers to my questions, overall they provided excellent customer service and I highly recommend them.

I was exceptionally pleased with the timely, professional and thorough service I received from this business. Everyone from the office staff, billing and especially the workers who came to my house treated me like a valuable customer.
The note service guys were careful with my belongings, and respectful. They did their work quickly, cheerfully and efficiently.
The office staff made sure I was informed and the billing department was honest and very helpful.
Kudos to Walter and his crew, Jennifer and Candy. Thanks for being there when I needed you all.

Highly recommend ! The owner was able to disburse a team to our home as quickly as possible to reduce the factor of mold. His team, lead by Jonathan showed up on time, respectful and ready to get the job done. They were able to answer any questions I had and communicate what steps were next, etc. I'd also like to take a moment and thank their mgmt. staff Shannon for the constant updates on pick-ups and follow-up calls. I truly appreciate you all during a chaotic time.

Zach was just great. We’d previously been told that the black spots at the bottom of our dry wall was dust even though we knew it was mold. Zach arrived at our home and assured us that it was mold and removed the mold. It meant a lot that the job was done correctly because we have a newborn in our home. He was very polite and answered all of our questions. 10/10 Would recommend!

The employees that came out to my house were very professional and gave excellent customer service. They took pictures and worked with my insurance company after my basement flooded. Zach, Preston and the team were the best. I did not have to worry about anything. Thank you! Stacy R.

Servpro Charles County helped us save a fortune in mold remediation by eliminating the problem while it was still in its infancy. We had a hot water heater, which was located in the ceiling, explode in our retail locations which caused the drywall to mold very quickly. Thanks to Servpro, this was taken care of before it spread and destroyed the entire area which would have costs tens of thousands of dollars to repair. They’re not exactly the company you call when things are going well, but they aren’t lying when they say “Like it never happened”.

ServPro responded quickly to water in our home. They were very professional, courteous and knowledgeable about the process. They made sure that my family and I were taken care of. I will recommend them to ANYONE who would need the services they provide. God Bless You Guys!

Crew came out very fast, explained to me everything that they were doing, very professional and friendly. I would recommend them to everyone I know and will always use them if ever needed again.