I've been considering whether to post this review for some time, and after much thought, I have decided that no homeowner on a budget or otherwise should have to go through an experience like we did. After all, once the hole is in your roof, at least in our case, it can't be undone.
We recently (Fall of 2023) installed a new flat roof system on our 1950s home with exposed T&G celings and decided to add three skylights at the same time as we were told it was an ideal time to do it. We chose Light Benders, a "Certified Signature Skylight Specialist" listed on the Velux website, so it seemed like a good decision. We expected a high-quality experience based on their "credential"; however, what we received was seriously subpar workmanship and some of the worst communication I've ever encountered from a contractor. We ultimately discontinued Light Benders' services halfway through the project.
The major issues (in short):
• Light Benders didn't coordinate well, if at all, with our roofer, interrupting their planned work for an entire day.
• They arrived on installation day with an incorrect skylight and missing other components of for the job.
• Subpar workmanship: Everything felt rushed from the moment they arrived. The cutouts in our exposed hardwood ceiling were unbelievably wavy and inaccurate – one was actually cut too large. They were going to rely on excessive trim work to cover up their sloppy workmanship. (See Photos)
• Their tape pulled shellac off our exposed ceilings and beams in every installation area – and there was never any mention of fixing it. To be fair, it's an old house and far from perfect, but this just added more to what we need to do to the interior. (
• They discarded structural reinforcement concerns noted on the contract without discussion and, in my opinion, shortcut the curb construction, relying on shims to create a slope as opposed to fastening the curbs flat to the roof and adding the slope to the topside. It wasn't even enough slope to shed water – the roofer eventually corrected this.
• They left a mess for us to clean up on the roof and in the yard. Styrofoam bits were everywhere, and there were divots left in the lawn from casually tossing cutouts from the roof.
We canceled plans for Light Benders to do the finishing work after talking to the roofer and really taking in the lack of workmanship we had received over the weekend, there was no way we could let them do any more. They seemed slightly surprised by this but not bothered at all, and they made no inquiry as to why.
I couldn't possibly begin to explain why our experience was so night and day compared to the positive reviews, nor can I envision it ever going any other way with them. Do I have high expectations from contractors? Absolutely. Are they unrealistic? Absolutely not.
After looking at our options, we reached out again to Skylights NW, who had also given us an initial estimate on the project. They stepped in and completed the project without further issues, working around what Light Benders had left us with. Eric, the owner, is professional, communicative, and delivers great work. I wouldn't hesitate for a second to use them again and would encourage anyone else to go this way.
Based on my experience, there's absolutely no way I'd recommend Light Benders – even if the pricing seems better.