- 75 E Wilson Bridge Rd STE C6, Worthington, OH 43085
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
About the Business
What people say about “Legacy Exteriors”?
Customer feedback is mixed regarding Legacy Exteriors. While many reviews praise the company's exceptional customer service, prompt communication, and quality of work, there are some serious concerns about reliability and follow-through. A notable negative review highlights issues with a lack of communication and incomplete work after a substantial deposit was made. However, numerous clients express satisfaction with their roof replacements, emphasizing the professionalism and responsiveness of the team. Delivery service and project management seem to be strong points for the majority of positive reviewers.
What Users Like The Most
- Working with Brock and team was seamless! The roof looks incredible and they used higher grade products.
- The overall experience went well and they cleaned up everything afterwards.
- Sean Messina was on point and worked very diligently to get everything handled.
- Brock was very responsive and prompt, he handled all of our concerns and was very thorough.
- Customer service is exceptional. Quality of work is excellent.
What Users Like The Least
- They rushed me to deposit $16,000 and then disappeared for a few months.
- They never called me back or sent any emails or text messages during that time.
- Refused to continue with the siding after taking a substantial deposit.
Recommended Reviews
PLEASE BE CAREFUL . We agreed to do roofing for $11,000, siding for $19,000, and gutters for $2,500. They rushed me to deposit $16,000 and then disappeared for a few months. They never called me back or sent any emails or text messages during that time. I was worried because they had taken half the deposit. I called them and told them I would file a complaint. They eventually came back and completed the roofing but refused to continue with the siding.
We had discussed installing siding with insulation over the phone with the company representative, but they brought the cheapest materials, Now they refuse to refund me around $3,000. From the $16,000 I deposited, they only completed the roofing. I was expecting a $4,000 refund but only received $1,000, meaning they kept an extra $3,000. When I spoke with the company representative, he told me he had quit the job, which is why I couldn’t reach him for months. He also claimed he didn’t remember me requesting insulation. I should have insisted on a written agreement instead of relying on phone discussions. Stay away from this company.
I recently worked with Legacy Exterior to get my roof replaced. I am highly satisfied and would recommend them. Working with Brock and team was seamless! They worked with the insurance company so I did not have to be the middle man. The roof was replaced in one day including the post clean up. The roof looks incredible and they used higher grade products then what I currently had on the old roof.
I also appreciated Isaiah’s capable supervising of the crews and his returning my calls as quickly as possible! He was always patient and responsive when handling any concerns. He went above and beyond and represents your company very well!
It is so nice, escpeically in this day and age, to work with a company that takes customer service and quality seriously!
I was very pleased with this company to replace my roof. Both Zac and Brock were professional, responsive and knowledgeable. They customized my flashing to reduce any chance of leaks in the future. The overall experience went well and they cleaned up everything afterwards. I found the roofing crew to be polite and extremely hard working. I would highly recommend them for a personal, custom experience.
Company Locations
Branch Offices
- 75 E Wilson Bridge Rd STE C6, Worthington, OH 43085
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates