Knox Ford

If I could give zero stars I would. I took my car here a couple of months ago. I had them run diagnostics because they said they needed to figure out if the rattling my car was making was the starter or battery. They said it was the starter not the battery. Got a new starter. Took my car home, the next day it wouldn't start because my battery was dead. Had to go pay more money to get a new battery put in! My husband asked if there was a known issue with the rattle because he swore he had read about it. The dealership said no known issue. Now here we are months later and the rattle is still happening. I took my car to Charlie's Service Center (not even a Ford place) and they told me there was a TSB about this issue right off the bat!!! If you need a reliable service place choose Charlie's over KNOX FORD! Now I will have to replace the rattling issue to the tune of almost 4K that could have been done months ago.

I always have the best dealings with the workers here (quick care)! They are kind and professional and I appreciate them!

Micah was a pleasure to work with. It can be nerve racking when buying a car. But Micah is down to earth and put us at ease.
I would definitely buy a second car from him if I were looking.

So if u know what a GSA(basically a civilian vehicle assigned to the military) is then this post may make sense. If not, well I wouldn't bother reading it. The 2018 Ford Transit van (GSA) was missing a vent on the floor of the 15 pac van. Had to get it replaced. The parts dept was SUPER nice but the original price given was $3,600. I do NOT blame the service man. I watched him click buttons for over 20 min BC a simple missing vent required the replacement of the entire carpet(according to the computer program). We both gasped (if u ever signed for a GSA u understand completely) anyway after a long time of him not accepting that price he found the part for $34.00
My complaint is for FORD in general. The vent for the floor was not listed under the floor tab. The service guy explained the reason it took so long was the part was found in a completely different area that didn't make sense (like seat belt accessories or something like that) anyway kudos to the serviceman who refused to charge a military member 3k for a $34 part and for looking more in depth. But a bad set up for the Ford company. The actual Ford dealership was small but very friendly and very nice
Parking was a little challenging but I managed.

Was looking for a new vehicle (Bronco specifically). Micah Quick met us at the door, and in less than 24 hours we drove off with a 24 Bronco. This was our first visit/purchase with this dealer and happy to return when we want to upgrade

We purchased our truck last Thursday. Everyone was very nice and the truck is awesome.

UPDATE: The truck was sold with a LIFETIME POWER TRAIN WARRANTY stated in a legal binding contract. Since the dealership was sold (still a Ford dealership), they will no longer honor the warranty.
We'll definitely be reporting this to the Attorney General's office, Better Business Bureau and possible a consumer protection attorney.

We bought a used car here on Saturday for our son. Micah was super helpful. He greeted us as soon as we got there, answered all of our questions and even helped us get a good deal. We will definitely be returning.

These folks just plain care and listen to their customers needs and desires and find creative ways to get things done above expectations and below other dealers prices. Clear and fair, they deserve some of your time so that you can discover this is a place you can trust.

I talked to Bryan Binkley in parts on the phone before picking up the part I needed. Everyone there was very nice. If I can ever afford to buy a vehicle on time again, I will definitely shop there.

Firstly, sorry for the long review, but my experience demands nothing less.

My interactions with Nick, the Sales Manager at Knox Ford, have been exceptional, despite the distance and the fact that I haven't made a purchase yet. Through digital channels, particularly chat, Nick has demonstrated a level of dedication and commitment to helping me find the right vehicle that goes above and beyond any other dealer i have came across to date.

Navigating the complexities of purchasing a car remotely can be daunting, but Nick has made the process incredibly smooth and convenient. From the moment I engaged with him through chat, his responsiveness and eagerness to assist have been evident. Despite the lack of face-to-face interaction, Nick's friendly and professional demeanor came through clearly, making me feel valued as a customer before a purchase has even been made.

What truly stands out about Nick is his willingness to go the extra mile to ensure customer satisfaction. Whether I had questions about specific models, Trade, or financing options, or even minor details about features, Nick has always been available to provide prompt and thorough answers. His depth of knowledge about the Ford lineup, coupled with his genuine desire to help me make an informed decision, has been immensely reassuring I'm proceeding in the right direction

Despite the limitations of digital communication, Nick's dedication to providing personalized service has been evident in every interaction. He took the time to understand my preferences and requirements, offering tailored recommendations and advice that helped narrow down my options. His proactive approach to keeping me informed along with options i hadn't even considered but suit my preferences demonstrated his commitment to assisting me in finding the perfect vehicle.

Throughout our chat conversation, Nick's transparency and honesty have been unwavering. He provided clear and accurate information about pricing, incentives, and any additional fees, ensuring that there there will be no surprises along the way. His integrity and professionalism have instilled confidence in me, despite not having physically been able to meet with him face to face.

In conclusion, my experience with Nick, the Sales Manager at Knox Ford, has been exemplary, even though I haven't made a purchase yet and all interactions have been through chat. His dedication to providing outstanding digital assistance, combined with his expertise, professionalism, and commitment to customer satisfaction, have made my current car-buying process a positive and stress-free experience. If you're in the market for a new vehicle and prefer to work remotely or lucky enough to meet with him in person, I highly recommend reaching out to Nick at Knox Ford for exceptional service.

I just purchased a car, situation was not ideal for me, Kevin and Isaac made the situation so much better and made it a successful day, it was painless and entertaining. Highly recommend and will use them the next time I purchase vehicle.

Comforting atmosphere with salesmen who goes the extra mile to provide customer satisfaction! Very happy with my purchase and will utilize their auto repair service in the future.

Don't use them for service. They are con artists. They tried charging me for an engine when it was a soleniod. They took my catalytic convertor off and didn't reinstall it when I told them no!! I'm not paying 2000.00 to change it. Then after talking to Eric he tried blaming a previous shop and said they didn't work on it but I have paperwork showing the work done and the bill paid for the inspection.

This is one of the best places I have ever bought a vehicle from I would recommend this guys over any other Ford dealership in the Area. Very laid back and honest environment I could ask for.

Had a really good experience with Micah at Knox Ford. We are out of state and saw the truck online. Micah was able to do everything over text or email and helped us secure the truck. Would buy from them again.

I just purchased a vehicle with this company & they have definitely made it a great experience working with a dealership, I got a great deal on a vehicle I've wanted for years & a great deal on the vehicle I traded. The process was smooth, everything was updated with the vehicle before purchase. The person I worked with directly was Micah & he was very kind & transparent. It didn't feel like one of those dealerships that are just there to make a dollar. 10/10 would definitely recommend this dealership!

I took my husband's truck in for service. We have a "Premium Service Plan" (what was written on my ticket). I specifically requested and named each thing we wanted done that was supposed to be covered under our service plan, well it didn't happen. What really ticks me off is I went to this specific dealership because of good reviews of there service department. I know nothing about servicing a vehicle but I have enough sense to know that you should at least have a checklist and USE IT! The amount of money that you pay for these service plans and these dealerships can't even follow it. Now we have to do and pay for the service that should have been done and was covered under the plan we have already purchased. From what I understand Ford reimburses these dealerships for the work done. Shame on Knox Ford, big failure on your part. We will not be back for service or to purchase a vehicle. These are the dealerships that give Ford a bad name. Thank God they are not the assembly line.

Absolutely terrible place. Snakes in the grass. Sold me a car and did not disclose how it had a MAJOR accident with 3k miles on it. All I got was “clean title!” Little did I know (months after purchasing) that the vehicle I bought had been wrecked and had the airbags deployed in it—SIGNIFICANTLY bringing down the value of the car. I paid full market price for a car that was half the value I paid for it. This is where my hard-earned money goes? To an egregiously marked up vehicle that was not disclosed having a major accident in its history? Never going back to them again.

The vultures attack quickly, circling, looking for their chance. I was there for an oil change & looking around the lot. They got me, high pressure, ignored my telling them that I wasn't going to buy until I pay my current ride off. He even called me the next day.

Seemed desperate.

As we all know, going to any car dealership seems to extremely painful for most of us. At 32, I’ve been around many car salesman’s but not one that made me feel comfortable or cared to listen to our opinions, wants, and needs. Knox Ford of Radcliff is the place to go.

We did not feel pressured to buy, much less purchase a specific vehicle. My husband and I went in and left within a few hours. We traded in our ‘20 XLT Explorer for a ‘23 Explorer Timberline. Not only did we get such a beautiful car that was an upgrade from our 2020, BUT the payments on our new car is less than the car we traded. Isaac Lord is the man to speak to and the man I’d recommend to anyone. Kevin Goss (sales and finance manager) took care of us as well and answered every single question we thrown at him.

If we had to go back in time and choose a dealership again we’d choose this one a million times over. One thing I appreciate just as much as our new beautiful timberline is a great conversation and I’ll admit it, we had our fair share of laughs which is unheard of in a dealership for me.

Eric was extremely professional. We were very impressed with his work. He was a great technician. As long as he is working on it, we will always bring our vehicles to him!

Knox Ford does an amazing job. Eric S (tech) was prompt, attentive and professional. He is great and recommend him to all my friends and family. If you go to Knox Ford request Eric. Thank you.

Great service and fair pricing . Eric Stovall was especially helpful and friendly to deal with . Thanks for an awesome experience

We bought a truck from here, it is very nice and they did work with us to get the payment we wanted. Issac was our salesman and he did a great job. We will come back when we need another vehicle

A HUGE thank you to Randy for helping us out tremendously when it came to us and our vehicle getting fixed. Honestly do not think things would have turned out so well without him! We had a problem with our vehicle that we weren’t prepared for, and so we turned the car in on Thursday so it could be looked at the following Tuesday (The soonest they were able to get me in). They were able to quickly diagnose and fix majority of it Monday morning and then fixed it all by Tuesday afternoon! Randy was able to give me a ride home that Thursday and was super generous and helpful and got us a great price on getting our car fixed! Also thank you to Angel and Donnie with the advice on the situation and just genuinely helping us, and of course to Brendon for being the tech that worked on our car! If you want an honest dealership to take your car to, this is the one! :)

Hell of a place to have your Ford serviced and or repairs done. Staff is extremely professional and the work they do is top notch!

Poor attention to detail. We came in for their fast lube service and after leaving my wife mentioned that our vehicle sounded louder than it did prior to the service, and I agreed it did seem louder. When we got home, I opened the hood and found the engine air filter was not reinstalled, I assume they removed it to inspect it but never reinstalled it properly and left the air filter housing cover off. The people were very friendly and helpful but the lack of attention to detail will make me think twice about using them in the future.
We also have a Ford factory maintenance plan that covers all the cost associated with routine maintenance, the gentleman never bothered to look into the system to see if any of it was covers and just proceed to bill us for it, I would think it would be a standard procedure to see if the vehicle was covers by a factory maintenance place prior to billing the customer for it.

Absolutely enjoyed doing business at Knox Ford. My salesman Micah was instrumental to me purchasing the truck. He has a professional demeanor and his mannerisms are unmatched. He forstered a positive climate and spearhead the deal from beginning to completion. Look no further than Knox Ford outstanding staff from Sale Manger to Finance Manger. Thanks Knox Ford for outstanding customer service! Highly recommend

Kevin Goss was able to get me in a vehicle for $500 down. Thank you so much was in desperate need of a vehicle.

I was in the process of buying a used truck. Was told I had time to make my decision. Went home and picked up my wife to come and see the truck and received a phone while in route telling me the truck had sold. Would not recommend this dealership to anyone!!

Didn’t think I would be approved because of my credit but Donnie the sales guy made it happen thank you and it was super easy I’m definitely gonna recommend Knox Ford to my friends

Clerk in parts was really helpful. Only thing was she didn't give her name but out side of that. She was Great!

Called on 4/12/23 to make a recall appointment for 5/1/23. After scheduling the recall work I asked about getting an oil change, tire rotation and coolant flush. The lady told me they can do it at the same time and she added that to my appointment and confirmed it back to me. I dropped my car off on 5/1/23 and was told that I did not have an appointment. The lady blamed it on being new and recent system upgrade. She did not try to correct the situation as it was clearly not her problem. Will never go back. Terrible customer service and poor management.

Donnie is the best!!!
Bought my husband a truck from him and had an AMAZING experience. We brought our toddler with us and they were just as great with him! There was none of the usual hassle or anything. They went above and beyond to get us the truck we wanted. Would definitely buy from them again!

carguru Donnie went above and beyond to help me find the perfect vehicle for delivering mail. highly recommended and I would buy another vehicle from him❤️

I had got a 2012 ford fiesta from Knox ford 2 months ago and weeks of driving the car it had no heat it was my fault for not checking good when I had test drove it but for a month it's been in the shop and every few weeks to go and check on it and Monday 02/06 had stop by and said that the part came in and the car will be ready the next day and not call so I'm giving them tell next week Monday if the car is not ready I not pay no more so people that's on here say good service that's a lie because if so why me or they know the car had problems and for me to take it back to them and keep the car and make me pay for a car that want happen to me I was not mad but now I am mad and i will not deal with Knox ford ever again when I get it back and will work on the car myself from now on

I had a flat tire and came in to get help. Instead of putting air in it and suggesting options I may have. They automatically told me oh you have 10 air in it you can make it down the road (roughly a mile away) to an overpriced tire shop because they were "too busy". Every time I come here even for an oil change for my Edge they have a long wait (doesn't matter if you come in as soon as they open). I do not recommend this Ford. When my light came up I should've gone to the Ford away from home in Elizabethtown they are way friendlier and more helpful...

Up for debate. About my Ford, I'm heading back to Ford to fix my left door. It's not aligned. Got a full service oil change and they did not put in windshield fluid. But, Ford did a good fixing my initial problem. Three doors could not open for the inside. They just need to tweak a couple of things.

Wish I can give the -5 ☆... I should have checked the reviews 1st before taking to this place for repairs! ...

Don't waste your time or $$$ !! We took our F150 for repairs and they said there was a water leak that caused electrical damage we waited over 5+ months for parts (Backorder) ok fine it's out of their hands.. upon getting the parts had to keep waiting to get the truck fixed took around 30 more days .. but that's not what makes me upset!!!! I pay over 2k+ to get the problem fixed (WE DIDN'T GET FREE SERVICE.. WE PAID FOR A SERVICE) and 1st day it got 30° the windshield that was replaced as well leaked and it was loose I can FEEL air coming in while driving!! (HOW DANGEROUS AND UNSAFE) .. how is this possible??? When it rained they were water dripping onto the dashboard ?? After 4 weeks of excuses!! Yes, excuses that the glass guy had an emergency... the glass guy is not available today blah blah.. made 4 trips to the dealership and always a waste of time (was told to stop by and drop off the truck ) 1st trips guy didn't show up today 12/13/22 upon dropping off the truck again was told the guy didn't order the windshield! What?? waste of my time...
Oh yeah Mr. Randy you as a manager/supervisor could have done better on following up !!!!!!! You think?

I HIGHLY recommend this dealership. I was very skeptical of dealers with the supply chain issues and just overall previous experiences and this dealership eased every single worry I had. They were communicative from the start, very transparent with everything, and even had multiple follow up opportunities, just to make sure I was satisfied with my new Ford Maverick purchase. I cannot recommend this dealership enough. ASK FOR DONNIE!!!! Through and through, he was honest and helpful and exactly what I needed throughout the process. I have been talking to everyone about my experience there non-stop, and they have already made me a lifetime customer for the next time I want to be a new vehicle!

Took my Ford F-150 for a repair on solenoids. Service dept quoted me $1300 for the repair. I took the truck to a different mechanic shop to get a second opinion, and they said the job would take about 3.5-4 hrs to do. Their quote was $450. Knox Ford was essentially going to charge me $360 per hour. The parts were about $180. That is outrageous and highway robbery.

Monica and Melinda are great with helping out the customers in anyway they can. J.R. and Donnie are great salesman and get you what you need. This is my second car through Knox Ford and I love it.

Great service from a great group of folks. Update, came back for my 2nd F150 purchase and had a fantastic experience. Donnie Brown assisted me with my purchase and was on top of every aspect of the transaction. He was ready with two trucks to check out upon my arrival. I'll definitely be back again. Thanks folks.

Truck was acting funny to it in they couldn't get to it right away so they gave me a ride home. Couple days later truck was fixed and they came back to get me to go pay for it and pick it up. Lucky for me I had the money to get it fixed.