Redmond Chevrolet

After a rollover wreck totaled my car and I searched for a vehicle at several lots. Who would have thought that I'd meet Mr. (Air) Jordan of Redmond Chevrolet. He has made an absolute believer out of me, that there is someone professional that can win the game, and get his client on the road with the best deal. To Jordan, keep up the good work!

Went to trade in my 2014 maxima for a newer car was promised a lower monthly payment and a full pay off of my maxima via. A letter I received from them in the mail so I called once I spoke with them they assured me they could do the deal so I drove an hour away to purchase a 24 Chevy trax and after arriving I was told my payment would be higher then my old agreement bit just by a little and the only way I could get 0 down was to keep my old car And they had a guy that could fix my car that im still financing and sell it on consignment and I wouldn’t be left with 2 payments being that I made it very clear I couldn’t afford both so reluctantly I agreed after leaving with the new vehicle I never received contact from the person that was supposedly fixing and selling my car this was in late march early April it’s now almost August and I have tried to juggle both payments and failed I’m now fixing to be sued and wages garnished for the remaining 17,000 on the maxima and still have no clue where the car even is the only contact I’ve had is when I call them and got very minimal information on where my car even is or what work has been performed andre was great but I still haven’t received my second key to the car I purchased from him months ago and now I’m behind on both payments so just wanted to say thanks to Redmond Chevy for the outstanding courtesy of screwing me… and my credit….. DO NOT GO THERE!!!!!!

We purchased our truck today from Andre. He was great to deal with answering all our questions! If you need a vehicle ask for him. We were very impressed with him! Lonnie & Nancy Shepherd

We received top-notch service at Redmond. We drove nearly 4 hours to purchase our vehicle from them. Andre was great to work with, from start to finish. We will definitely reach out to them again when shopping for a car!

Jordan was professional and made the buying experience smooth and quick! Highly recommend stopping by and asking for Jordan for your next vehicle!!

Jordan and the Redmond Chevrolet group did a great job accommodating me and my
Schedule to purchase my new vehicle. I can’t say enough about their professionalism and service.

Very friendly and knowledgeable staff. My mother and I were uncertain about what we could afford and Douglas and everyone at Redmond Chevrolet was courteous and understood us. Highly recommended!!

Live 3 hours away and had to do everything over the phone but it was as smooth as it could be and ready to go when I got there!!!

The boy who helped us was very honest and really nice and went beyond what we were needing help with and understood our circumstances and made a way to help us purchase our new car

Just purchased a beautiful new to me car and had the most wonderful experience. Andre Rhodman was so very helpful and truly accommodating. So very happy with the whole experience!

Really honest and friendly people this makes are second purchase from here and they made everything so easy especially Kyle Nelson and Jordan Amis thanks again

I had the 2015 jeep grand Cherokee not even 2 months and the motor went out. They told me there wasn’t anything they could do cause it only had a 30 day warranty. That’s not right at all and now I am without a vehicle. I just need someone to help me.

Best car salesman and most honest I've ever worked with he gave a great deal I give Redmond Chevrolet a 10 + thanks for hospitality And great deal on my purchase I look forward to seeing you in the future I head a great experience with them and will definitely do my business with Redmond's from now on no joke they are honest and very fair

Let me first say that Jordan Amies (salesman) did everything he could given the cards that were dealt on the situation. Not his fault at all.
We reached out looking at a 2024 GMC Denali Ultimate with a little over 12k miles. Book the appointment (as their preferred method) and set to meet them the following morning.
Arrive onsite the following morning and vehicle from the outside looks perfect no issues. Jump in and drive around town while my husband checks out all the features. While checking the car out - it is noticed there is roughly 2,500 more miles on the car than listed online (no-one explained this prior to our 3 hour drive). It was also noticed muddy footprints throughout the vehicle and on top of the leather seats not to mention the dirty ice cream spoon found in the back seat of the car... After checking the phone connection of the car, it was found the owner had been using this car for his personal vehicle which is why the mileage was climbing and dirty... I can look over a little dirt here and there as things happen however for a $90,000 vehicle, that should have been spotless prior to customer arrival for a scheduled appointment window. Completely unacceptable.

Extremely nice and helpful! They put me in a car that they knew suited me, and worked to get me the best price and payment plan available. 10/10 recommend

Bought a van off the lot. Test drove it and everything seemed fine. The only thing it needed was an alignment and they refused to do it. We bought the car any way. We were never offered an extended warranty. My guess is they knew the car had issues. I’ve already had the tires balanced, rotated, brake pads changed, etc. It’s shifting really hard and vibrating when sitting still. The manager said since I didn’t purchase the extended warranty then it was my problem. They wouldn’t let me purchase the extended warranty today when I spoke to them since it wasn’t offered. I haven’t event paid the first payment so there was still time.

Today, I was given a paper that said they rotated and balanced the tires and changed the brake pads during their “inspection” on January 27th. That’s funny considering they were squeaking less than a week ago and I had to have them changed and they were crystallized.

Stay away from this car dealer.

Great pricing and really worked with us on our trade and keeping our payments where we needed them. Jordan Amis was very patient and helped walk us through the process from almost 3 hours away before we came to sign the paperwork to finalize the deal. I would definitely recommend them!

It was my first time buying a car in my name and Andre made it such a good choice. He helped me get what I wanted for in my price range. Definitely would recommend going to see him! Go see Andre for all your car needs!

Andre Rhodman is a phenomenal individual who provided invaluable assistance during my car search. Despite numerous requests for co-signers at various dealerships, he successfully secured a car loan for me without the need for a co-signer. Despite my young age (19) and lack of credit history, Rhodman accomplished an extraordinary feat that most other dealerships would not have been able to do. He processed the application in a single day, demonstrating his amazing expertise and dedication.

Jordan Amis and Kyle Nelson went above and beyond for me! So nice and helpful. They will get you taken care of

Nicest most laid back people to deal with. No pressure to buy. Fast and easy process in and out. Go see Jordan if you’re needing a good deal on a new or used vehicle.

I had my GMC serviced at Redmond Chevrolet Service Center! Customer service was top notch thank you Bert for all the help!

They told me they would have the car ready for me the other day then said something came up then again today told me it would be ready at a certain time and again they had an excuse that someone was ahead of me, so I said ok ill just pick it up if the gas tank is full said they barly got the gas card to fill it up yet they didn't go get the car and fill it up until I showed up wasted time and wasn't very helpful when I asked for certain information

Found out you can get a new car at our local lot. Tony worked to find what I was looking for in a sister lot and had it delivered to Manchester for me to look at and test drive. Wonderful service 5 ⭐️

We purchased a used Ford F150 from Redmond Chevrolet, and the experience was excellent. Andre, our salesman, was super responsive, very thorough, always honest, and never pushy. We were purchasing from out-of-state, so we had figure out a lot of logistics, and Andre helped us every step of the way. Thanks!

That Tony Hacker feller is the real deal!! Checked up on me frequently during the process,made sure I had everything I needed and worked hard to get me in my ride! Good feller …..needs a raise in my opinion! GO SEE HACKER HE’S NO SLACKER!

Tony Hacker was the best and me and my wife had the best experience and made everything so easy. Highly recommend Tony.

I recently had a water pump failure. Just passing thru area. Service had us in and out in 2 1/2 hours. Excellent service thank you.

Just purchased a vehicle from Redmon Chevrolet via the internet. Very straight forward people to deal with. Delivered the truck with the gas tank filled. People respond with answers and information instead of layers of chatbots and trainees you encounter at many other dealers. Refreshing difference.

I recently purchased a 2022 BMW X3 from Redmond Chevrolet, and I couldn’t be happier. Andre was amazing to work with—professional, responsive, and always ready to answer my questions. He made the whole process smooth and stress-free from start to finish. The entire team was helpful and made sure everything was taken care of. If you’re looking for great service and a hassle-free buying experience, I highly recommend Redmond Chevrolet and ask for Andre!

My online car purchase experience with Redmond Chevrolet was fast and easy and they were straight forward about the car and were willing to fix things I requested before purchasing. Highly recommend!

Jordan was the best. I contacted him about a Toyota Tacoma for my husband and the one I asked about was a little too much for me and I ask him to keep me in mind when he came across one that was in my price range and he did just that. I traveled around 2 hours to do a test drive. He made sure that I was satisfied with what I got. He and Redmond Chevrolet even worked with me to surprise my husband with his new truck. I had a very good experience with Jordan Amis and Redmond Chevrolet before, during and after my purchase. If you are looking for a new vehicle go check out Jordan in Middlesboro Ky at Redmonds Chevrolet!!!

Jordan did an awesome job with my new Tahoe! Very responsive and always had an answer to any question. Highly recommend!

Just traded my truck for a 2021 Lincoln Corsair at Redmond Chevrolet of Middlesboro. Mr. Jordan Amis was very helpful and made it the easiest experience I’ve ever had dealing with cars. Would definitely recommend him to anyone, you won’t be disappointed. Thanks so much Jordan!

Just got a new 2025 Equinox at Redmond Chevrolet in Middlesboro, Jordan Amis got me in the car and through the process quickly and made it an enjoyable experience

Andre was exceptional!!! We couldn’t have asked for a better experience. The communication and details truly matter when buy a car and he possessed the best qualities of it all. He even had me bring it back for a detail at no additional cost since it was bought on a day that it couldn’t be cleaned prior to leaving. 100 percent recommend buying a car from here.

Great experience with Tony Hacker. Easy to talk to, very thorough, made us feel comfortable with our purchase. Very pleased.

Tony is the best!! Great with communication, Very kind and courteous, very friendly!! Came from TN to do business with him. I love the Dodge Durango I got! Very happy with my experience with them! Thank you for all your help!

I just bought a Corvette at Redmond Chevrolet. The interaction with the salesperson Mac and the sales manager, Kyle were excellent. They were prompt and courteous. The car was ready and on time as promised. The staff was very friendly and made the interaction a delight. Highly recommended.

Found my car online and contacted the dealership about putting a deal together and trading mine in..I was 3 hrs away did everything via text and email. I previously sold cars and could not believe how quick and easy this purchase was. Tony was a no pressure salesman with class. Much appreciated Thank you for helping me get my 2021 Lexus NX 300. I'm in love ❤️

My best experience of purchasing a car ever! Tony Hacker did everything possible to accommodate me, while not pressuring me in my decision whether to buy. I would definitely recommend to anyone to try this dealership. And starting out online, being able to text questions, shortens the process and makes it less painful (believe it or not!)

Tony helped us find the perfect new car for us and made purchasing it so easy! Highly recommend this place; a great dealership experience!

Would leave no stars if I could. Called about a car on Saturday said someone was looking at it. Then called on Monday someone is buying today. Then said it didn’t sell around 3pm on Monday. Told them I would be to look tomorrow (Tuesday) someone else is looking at it. At our other lot. I stated could I give some money to hold so I could look at it. ( IM 3 HOURS AWAY) Yes we could take $ 1k non refundable to hold it. Who in their right mind would give $1k to hold something they haven’t seen or drove. This place is a joke they let their other lot over RULE them. I had CASH wouldn’t buy now at all will pay double. MAC AND ANDRE WERE GREAT BUT MANAGEMENT IS RIDICULOUS.

Great place to buy a car. Sell man Tony Hacker. Worked with us and gave us the best deal. On a 2024 malabu. Would recommend him to everyone

Tony Hacker helped us test drive and buy our Lexus RX 350. We appreciated his down to earth, goodness and honesty throughout the whole process. He was very respectful, friendly, accommodating, and listened to our needs. We felt comfortable taking our time and did not feel rushed. We were very happy with our experience and would recommend this place!

Amazing experience! Andre Is incredible. He took the time to find me something I loved. Jordan will help make it happen! I highly recommend the entire staff if your in the market for a car!!!! Best car buying experience I've ever had!

I can say from start to finish, no pressure sales at all, these guys are laid back, first time I’ve done business locally Wilkie and Jordan made our purchase wonderful,

A great place to get a car. Will try their best to help you leave with a car no matter how new your credit is! Would 100% recommend!

Tony Hacker did an excellent job handling our purchase of a new Traverse. He was friendly and efficient in handling our business.

My husband , Chester, and I purchased our 2025 Chevrolet Trax at Redmond Chevrolet in Manchester this past Thursday and we had absolutely the best experience!! I had crunched our numbers and knew how much we could afford going into it and I had searched all over East TN and KY looking for what we wanted. They were selling so fast that it was hard to get to them before they were gone but once I found a few on the lot at Redmond Chevrolet and let them know what day we could test drive they were awesome at keeping us informed about inventory up until we got there. Jordan was the one helping us and he was awesome! He worked and got us a deal that we could work with and even accommodated my request for Weathertech floor mats at no charge. We would definitely purchase from them again!!

Absolutely great service. Tony was beyond attentive, kind and very detail oriented. I truly love my new VW Golf and am grateful for Tony making my car buying experience seamless

Wonderful salesman. They went above and beyond to make sure we were satisfied. Thank you Tony, Jordan, Kyle, and April. Awesome crew. 100% satisfied

The sales person who waited on us was Hobert Whitehead he was awesome. He helped us get our Nissan Rogue at a good price. If anyone is needing a car or truck you need to check him out. He is a nice guy and very honest at that.

Had the best experience here. Hobert helped me get a great deal and a great car! He made it so quick and easy and had it delivered to me before I even got off work which was a major plus! Highly recommend!

Hobert Whitehead was awesome! Took great care of me during my truck purchase. I came from 3+ hours away and will do it again in the future.

Go visit Hobert whitehead awesome guy! Got us in a vehicle we wanted no problem! Will definitely be visiting him again when we want another ride

UPDATE:
After my last review and reaching out to the BBB, the dealership offered to perform a transmission flush and “allowed us” to purchase the necessary alternator at their cost. My husband drove almost 350 miles and took the day off of work to have this done. All to say, our mechanic was absolutely right. The transmission flush did absolutely nothing and we still need a new transmission, at the tune of almost $7,000. I don’t care what “inspection” they did, there is no way they drove the vehicle and it passed any sort of legit inspection without them knowing there was a transmission issue. Now, here I am going on 6 months pregnant, stressed out, with a vehicle that another Chevrolet dealership has said is not “just a nuisance” and is absolutely a safety issue. Oh, and Ive just now made my first payment

Looking for red flags and warning signs? Consider this it! I found a 2015 Suburban online, which looked to be perfect for my growing family. I spoke in depth with a salesman, made a deposit, drove across state lines and spent the night in a hotel to make the purchase as I believed the dealership to be trustworthy when they told me the vehicle “drove like a dream” and “you won’t be disappointed.” I was so excited to trade in my 2017 Tahoe to make room for our third baby. However, on the way home from the dealership, the suburban that I had owned for less than 3 hours began shuttering. I immediately texted my salesman and was told that his vehicle does the exact same thing and if I flushed the transmission it would go away. The very next day, I parked my vehicle at my in laws and come out to it unable to start. We checked everything and discovered the alternator is bad!! I immediately texted the salesman and asked if they could possibly split the cost with me, seeing as I’d owned it for less than 24 hours. He supposedly checked with the manager who said they weren’t putting anymore money into it because it “passed their inspection” and wouldn’t do anything for the shutter either, as it’s “just a nuisance and doesn’t effect the driving of the vehicle?” Alternators don’t just suddenly go bad, so if this vehicle passed their “inspection,” they need a more thorough inspection process. Naturally, I had the vehicle checked out and found out that even though battery had just been replaced recently by the previous owner or dealership, it needs ANOTHER battery because the alternator is burning the battery up. Now my “drives like a dream” Suburban needs 1) a transmission because a transmission flush doesn’t work according to our mechanic. 2) a new battery 3) a new alternator. I’m typically not one to write reviews, but felt it necessary to warn others against purchasing from the dealership as I’m about to drop roughly $5,000 on a vehicle that I haven’t made a single payment on yet. I gave the dealership multiple chances to help with the cost and do the right thing, but they refused. Their business page states “We treat the needs of each individual customer with paramount concern,” but PLEASE know that must only apply to things BEFORE the sale.
-Sincerely,
A now overly stressed out and in a high risk pregnancy mom of two

******STAY AWAY!!! FIND AN HONEST DEALER!!! My review is long but informative.

It is out of the norm for me to leave a review. I read the poor reviews of this company before i made my purchase.
Unfortunately, like an idiot i chose to rely on the dealers word vs avg Joe's who had experienced the true colors of Tim Short Chevrolet (TSC).
However, I feel like I'd be doing fellow Americans an injustice by not sounding the concerns with this company. Sure, probably the majority of their vehicles are sound, but if you were to get one that wasnt you can forget and help or concern from TSC. Tony was my sales person and I believe his word that he didn't know the effects of a broken tail light that contains sensors. I have informed him of the concerns and now he knows better and hopefully he will have a conscious with the next customer regarding this issue. A 37k vehicle with a 1k repair right out of the gate for a tail light that has a hole it ( with clear tape over it) The vehicle was delivered to me with what i was told had a cracked tail light. I was driving my 2019 Ram on the second day of owning this truck and suddenly lost power to many areas (major and dangerous electrical issues). First off Jordan Short is a disrespectful busines owner, he showed no concerns when I called him. He was quick to catch an attitude but was unsuccessful in getting me to react if that was his intent. I ended the phone call with a plea to purchase a light assembly through their Chrysler store at cost and they wanted to charge me over what an oem assembly cost for the average comsumer. I get it, things happen but what is right is right and what is wrong is wrong, only a greedy business with no morals would blindly chose to not make things right.

FOR THE LOVE OF MONEY IS THE ROOT OF ALL EVIL.

If you chose to do business with this company and find yourself in a similar situation, dont say I didn't warn you.

The pictures may look minor but I promise you the moisture in that light shut down the electrical system while traveling down the road.

The company did help with a plastic scraper to remove the dog poop from the pan. Thanks!

Just purchased a vehicle from here yesterday. Tony was our sales rep and he was great!! We live almost 4 hours away from their lot in southeastern Kentucky and they delivered our vehicle right to our door. It was our first online car purchase and Tony made it all so easy. We had a great experience and would highly recommend!

Very easy car shopping experience! The people who work here are very kind and understanding. I definitely recommend Hobert, he was excellent and worked up a deal that worked with my budget! 10/10

I had the pleasure of working with Hobert Whitehead. When it comes to intelligence of making a deal work, he’s the one for the job. More than happy with the deal he gave. I’d highly recommend!

Hobert was a pleasure to deal with. He made the experience of buying a vehicle from a different state flawless and hassle-free

Great to work with! Hobert Whitehead brought the truck to me for a test drive and then brought it back after the purchase.

Thank you Tony for a seamless 100% online car buying experience. I appreciate your exceptional customer service and timely communication.

Very higher interest rate financial charged me 9.5 percent and never happy with my new truck so I asked to sale manager to trade my old truck back and they said no . I should never trade my old truck to new truck . I have very good credit score and owe nothing but not understand why financial charged me 9.5 percent interest rate . I will never come back . Worst dealership ever . Ashamed on financial in there .

I recently worked with Frankie. I have purchased vehicles from other dealers and Frankie is the best salesperson I have worked with. He made the entire process simple and straight to the point. He responded quickly and I got a great interest rate on a preowned vehicle with one of their lenders. Their finance department is awesome as well. I highly recommend Tim Short Chevrolet if you are shopping for a vehicle. They make the entire process as stress-free as possible!

Such great help and super honest. Was quick to respond to any questions I had. Made the process extremely easy. Happy with my truck and would recommend to
Others