- 1053 Lower, Twin Lane Rd, New Castle, DE 19720
- Industrial Roofing
- Financing Available
- Locally Owned & Operated
- Slate Roof
- Hip Roof
Other roofing contractors nearby
| Roofing contractors in New Castle, DE | ||||
|---|---|---|---|---|
| Company | Rating | Reviews | License | Online estimate |
| LIAM Services | ★ 4.9 | 78 | — Not checked | No |
| PJ Fitzpatrick | ★ 4.8 | 50 | — Not checked | No |
| Thunderstruck Roofing & Restoration | ★ 4.9 | 41 | — Not checked | No |
| Scots Pine Construction, LLC | ★ 4.9 | 40 | — Not checked | No |
About the Business
What people say about “Kirkin Exteriors”?
Customer reviews for Kirkin Exteriors present a highly positive sentiment overall, with many praising their exceptional customer service, timely communication, and professional workmanship. Numerous customers highlighted the company's responsiveness and willingness to accommodate urgent requests, even in challenging situations. While there is one notable complaint regarding delayed communication on unresolved issues, the overwhelming majority of feedback emphasizes satisfaction with service quality and the professionalism of the staff. Overall, Kirkin Exteriors is regarded as a reliable choice for roofing and siding needs.
What customers highlight
- They provide top notch customer service and support, are reasonably priced and do an outstanding job!
- Excellent response time. They keep you updated and seek ways to save you money.
- A great experience from the first call to the final service. They are very friendly, fair priced, quick to respond and their workmanship is top notch.
- Fantastic work from the team, they worked with my insurance to maximize the payout.
- Kirkin Exteriors is such a great company. I am so happy that I found them as they were quick, efficient, and very kind every step of the way.
What customers mention as negative
- We called multiple times for someone to call us so we can discuss the concern. Two weeks later, NO ONE has called us.
- I wish that I had asked for before and after pictures, as I can't see on the roof.
Recommended Reviews
I was a huge fan of Kirkin until recently. We recently experienced an issue and we called multiple times (6-7) for someone to call us so we can discuss the concern. We've also texted to cover all our bases. 2 weeks later, NO ONE has called us to discuss the issue. Up until now, I was actively referring people to Kirkin as I was pleased with my past experiences. Now, I find them wholly unresponsive and we still have an issue that has gone unresolved. Very disappointed in the decrease in service.
Danny was fantastic! Really explained everything we needed to know, made me feel like this company it’s really professionals on what they are doing.
We needed an emergency roof patch repair and had a deadline to provide to our homeowners insurance. Everyone was booked, even Kirkin , but they understood the situation and squeezed us in even during this sweltering heat. They provide top notch customer service and support, are reasonably priced and do an outstanding job! Highly recommend this company
I called Kirkin to after I was referred to them by some family and friends. The commentary was the same from both: They don't jerk you around and they will shoot straight with you. I needed some one to assess my roof and determine what was needed to reduce the likelihood of future leaks. Multiple other outfits came in with doom, gloom, and exorbitant price conditioning in an attempt to sell me a brand new roof.
Kirkin was quick to come out, honest about the maintenance needs, and straight forward in their pricing and scheduling. What some groups said required a brand new roof was able to be repaired with 5 new shingles. They stood by their work, were transparent about the process, and incredibly communicative throughout the experience.
I've since moved from the area, but I would definitely recommend them to anyone looking for an honest opinion on how much work needs to be done - not just what the salesman *wants* to be done.
Thank you to your staff and employees for all your professional workmanship on my roof!!
A special thanks goes out Zack who guided me through step by step of my homeowners insurance policy for my roof job !!!
I give you all a 10 plus !!!!
Excellent response time. They keep you updated and seek ways to save you money. Their staff are professional and respectful.
I've used this company several times for repairs. And they're always on time, and when things aren't correct, they come back and fix it without charging. I would recommend to anyone.
Zak is the most friendly roofing specialist I have ever met. Always try to explain things in detail and save our money without asking.
A great experience from the first call to the final service. They are very friendly, fair priced, quick to respond and their workmanship is top notch. We were very pleased with Kirkin Exteriors and will most certainly use them again.
5 weeks and 4 or 5 rains and the roof hasn't leaked. Which I am very happy with as Kirkin was just repairing shoddy work of another roofer. I will use Kirkin in the future if I need to and I recommend them. And the price was fair and competitive compared to other quotes.
I had new siding put on. When they took off the old siding there was massive wood rot. They sent me photos along the way and communicated what was needed. I authorized the additional work and prayed I wouldn't get hammered.
Not only did they show me repairs was pleasantly surprised
Fantastic work from the team, they worked with my insurance to maximize the payout and once all of the ducks were in a row they gave me a date two days from our conversation. That was too short notice for me so they bumped it a week for me. That worked. They were professional and fast, they got started by 8 and were done by 7 (there was a lot to do on my old roof and repairs to be made) when they left you'd never know they'd been there except I had a beautiful new roof. The even straightend a sagging gutter gratis because they just wanted to do a good job for me. Consumate professionals and very willing to work with me around my needs as a customer. 10/5 would recommend.
James Worthy was our Service Technician. Before my husband told him what our problem was, James had pointed out what needed to be done. He gave us an estimate, we agreed on the cost and the repairs needed and he got right to work. We are very satisfied with the repairs and will be calling if any other repairs are needed. We've been telling our neighbors and family about Kirkin since we had our roof replaced. They will continue to be our first choice when it comes to roofing and siding.
Thanks James.
Tina Henry-Smith and Darnell Smith
The workers were on time and courteous. I wish that I had asked for before and after pictures, as I can't see on the roof.
We had a great experience with Kirkin Exteriors! James came out to give us a quote and within the week they came out and did our repair. They were quick, professional, friendly and affordable! I highly recommend.
Kirkin Exteriors is such a great company. I am so happy that I found them as they were quick, efficient, and very kind every step of the way. I wish I found them sooner but better late than never. They were able to repair my roof with ease and so professional. I recommend them to everyone I know!
Very happy with every aspect of our experience with Kirkin. Special thanks to Russ for his expertise, and clear demonstration that answered all our questions.
Zach P. Came out for an estimate for new roof, siding and gutters. Provided a thorough overview of the products used and service provide by the company. No question was left unanswered. Fantastic representation of the company.
Zack came out today to give us an estimate on a new roof. He was very friendly, knowledgeable and helpful. I can tell that having our roof replaced with Kirkin is going to be a smooth process.
Zack from Kirkin Exteriors provided an incredibly thorough consultation for my roof. He meticulously explained everything from the necessary repairs to my HOA's specific requirements. He even used neighboring properties as examples to highlight the differences between what was needed and what was lacking. Zack's presentation was excellent; he pointed out details that only a trained professional would notice. Compared to other consultations I've received, Zack's expertise was far superior. I'm excited to work with Kirkins Exteriors based on my experience with him.
The men were courteous, fast, and efficient. They were done before I knew it. I recommend Kirkin for anyone needing any roofing or gutter/downspout repairs.
Awesome team! Between Courtney, Russ, and Tina we were keep in the loop with all the information! Completely satisfied with choosing Kirkin Exteriors for our roofing, siding and gutter installation!!
James arrived on time and was very personable. James took the time to listen to my concerns as it related to my leaking roof and to reach a resolution. James identified and thoroughly explained the problem and his plan of action for the repair. I am confident James will resolve the problem with his knowledge of roofing and years of experience with Kirkin.
Staff and workers are friendly and efficient. Also reasonably priced. This is now the second time they've serviced my home and they are the best. I have them on speed dial.
Kirkin Exteriors did an awesome job on are roof. We were very satisfied with the results. The entire crew from Kirkin Exteriors were very nice. I’m glad we chose Kirkin Exteriors for the job and we use them again and highly recommend them to anyone who needs a new roof or repairs Thank you again to the entire Kirkin Exteriors crew you truly are the best.
I recommend the roofing services provided by Kirkin. Scheduling an appointment was easy and they were available during a time of my convenience. James assessed my property and offered a reasonable and comprehensive quote without any pressure tactics. The work was performed a week or so later in a professional way. Kirkin will be my first call going forward for any roofing needs.
very nice people, do very good job at a fair price. If I need exterior work in the future they will be my first call.
Kirkin Exteriors recently replaced the roof shingles on the historic Old Academy building, built in 1877, and now serving as Town Hall for the Town of Odessa in Delaware. Kirkin Exteriors did an excellent job on all aspects of the installation. Their workmanship was superior. They kept a very clean and safe workplace, and finally they cleaned up and left the premises as they found it. I would give Kirkin Exteriors the highest marks possible. ~ Harvey C. Smith Jr, Mayor, Town of Odessa
Had my roof and skylights removed and replaced. Great company to work with. They have fair prices and the whole tea, was great to work with. Very Satisfied customer
Kirkin replaced our roof ridge vent in a timely manner. Their team was professional and showed up when they said they would. Their payment process was explained up front and easy to utilize. Thank you
We recently had our roof replaced and were very happy and satisfied with the experience working with Kirkin Exteriors. The entire staff and process, even after a few setbacks, out of our control, they maintained contact and worked with us to ensure the job was completed when scheduled. I would recommend to anyone who is looking to get their roof replaced.
I had a siding issue that resulted in water saturating my basement wall. Due to the poor installation correcting the issue was not an easy fix. One company's solution was to remove the siding from the entire side of the house. James after extensive thought devised a very impressive solution that was efficient, cost-effective and required replacing one or two rows of siding.
Although the new siding was a very close match he even used siding from a less visible location of the house for the repair to ensure an exact match.
Everyone I worked with office and field personnel were courteous and professional. I am very happy with the job and will definitely reach out to them for future needs.
Finding ethical contractors is a gamble. Sometimes you get lucky and sometimes frustration and great financial losses happen. I cannot begin to detail how IMPRESSED we were with the Kirkins business model and operation. From the very begining to the day of install and completion there was always somebody there to communicate every single move. This was the biggest investment in our home we have ever accomplished and we were understandably a little nervous and on edge. After one year of scrimping and saving we were ready. I made the call to schedule the roof install and a short time later it was time. Two (2) crews of 6, so 12 in total, showed up and began work at 7AM. Exactly 8 hours later our new roof was in place, the entire home site was clean and both crews were on the road departing. We were amazed and so were my neighbors who got to witness the efficiency and quality of craftsmanship. To include another contractor who just happen to be driving by and stopped to tell me how lucky I was to have found a roofing company that still had actuall craftsmen working for them. Our homes roof is rather large with lots of square footage, steep slopes and lot's and lot's of angles with gables etc. A new roof will never be a inexpensive endeavor, having said that DO NOT GO WITH THE LOWEST BID!!!
Go instead with reviews and do an actual meet and greet with the company. Get a feel for who you will hire and trust to complete one of the largest and most important investments you can do to your home. You will not go wrong with Kirkin. They are amazing and one of the last businesses out there with old world ethics, craftsmanship and professionalism.
Courtney measured and gave me an estimate quickly and the team led by Wes did an amazing job replacing the roof in one day between the 100 plus degree days this summer. Great work and such a relief to have the new roof.
Really professional and worked closely with me to get the best job and fair prices. All top quality products and the house looks great.
Highly recommend this company for your home improvement needs
We've had Kirkin Exteriors replace our windows and perform exterior repairs on our home and have found the entire team to be knowledgeable, professional, and pleasant to work with. Melissa, Andrew, Wes, and Tina have all exceeded our expectations to ensure that we knew and understood the work and deliverables, were comfortable with the products, and scheduled and showed up as promised! The work was performed efficiently, expertly, and our home was left clean and tidy by the install team. We are very happy with the company and their employees. Every experience has been positive. We highly recommend Kirkin Exteriors!
I've used Kirkin for 8+ years and they're the only ones I've trusted with repairs and my roof replacement. Highly recommended.
James of Kirkin Exteriors provided superb roofing service today. He easily answered all my questions. James was very respectful, courteous and helpful. He is an outstanding representative of Kirkin. I will definitely use Kirkin for all my roofing and siding needs.
I have had numerous tenants with roof leaks or roofing issues, and Kirkin has always been our primary contact. I am more than pleased with their professionalism, their knowledge, and Melissa's great customer service. She has always gotten us scheduled right away. One thing I can say, KIRKIN NEVER FAILS!
Thank you so much for all of your help Kirkin Family.
Super helpful great knowledge - James is a superb representative making sure that we knew everything we needed to know before we went forward with the job. This will be the second time we've used them and we will definitely use them in the future.
Awesome roofing company. Had a great and positive experience working with James W. I'm very pleased with the service and work they have done for me. I have used Kirkin for a few of my roofing needs including an entirely new city roof! Thank you KIRKIN.
Great job looks so good the neighbors have commented. Also, pricing was very reasonable. Zachary provided a great sales experience, if I had more properties I would contact him again as he was very knowledgeable and informative. There was an issue with a gutter guard I had. I was told someone would co.e out and take care of it but no one did. Had to take care of it myself. So make sure when they leave everything is correct
We were introduced to Kirkin in 2017 who, without any hesitation, corrected a bad roofing job done by a scam contractor. Not only did they re-do our roof, they also appeared on our behalf at civil court to testify against that scam contractor. Fast forward to 2024; we needed a total exterior re-do. we needed to replace our roof, siding, windows, gutters, front entry door and side entry door. There was no question on who we were going to hire for this large project and thank God we did. Kirkin's attention every detail, both big and small is outstanding. Because of their professional, knowledgeable and friendly staff, what would have been an absolutely stressful, complicated and confusing project turned out to be just the opposite. We knew from the initial consultation we were putting our project in the best possible hands. Every aspect of our project from the product selections to the installation scheduling was seamless and painless. Never did we feel pressured and never did we feel any of our numerous questions or concerns were a waste their time or a bother. Their willingness to make sure every facet of our project was exactly what we envisioned spoke volumes about their dedication to putting their customers first. Kirkin's staff is second to none. Tina (and Andrew) should be nominated for sainthood for putting up with all the ups and downs our project generated. Tina kept us updated on what we needed to do, when we needed to do it and how we needed to do it. She is the most calm and patient person and proved it many times over with each and every phone call or email. We had many unanticipated bumps and potholes throughout this project and both, Tina (and Andrew) dealt with each and every one ensuring and securing positive outcomes. We also felt the install teams were outstanding. They always were on time, hard-working, respectful, polite and clean. They spent time paying attention to the little details, such as making sure my heirloom plants were not damaged while they did their jobs. Kirkin will always get a 5-star ratings from us and will always be our recommended exterior contracting company. We strongly believe, unlike other similar companies, they put their emphasis on supporting their business (and their customers) as family and less emphasis on relying on advertising/media blitzes to grow and maintain their business.
Juan, James, and Danielle were fantastic!!! Very informative. Took the time to explain everything. Very friendly. Would highly recommend this company.
Kirkin Roofing has been great to work with.
Competent work and fair price.
Andrew, Tina and the team are attentive and responsive.
Would highly recommend.
Such a great company! James was incredibly helpful and informative. He went above and beyond to quickly get my client's warranty roof repair completed before settlement.
We went with Kirkin for our roof replacement after having storm damage and they were a very helpful and nice group to work with. We chose them because of their warranty and willingness to help us navigate the insurance process. They did a lot of communicating with the adjuster on our behalf and helped us get as much covered by the insurance as possible. We worked with Andrew, Melissa, Tina and West and they were all very pleasant and helpful!
James was so professional and knowledgeable. He was very wonderful to work with and we highly recommend Kirkin Exteriors for any exterior needs!
Kirkin is absolute the best in the area! James W. has been so helpful to me and is a true professional. I not stop recommending Kirkin Exteriors to all my friends and colleagues!
I had a wonderful experience with Kirkin as Melissa worked tirelessly to ensure that we were able to coordinate with the electric company to fix my roof. I really appreciate the constant efforts to make sure my roof was taken care of and that their pricing was reasonable. Thank you!
Kirkin Exteriors are a great company. James Worthy was my technician who showed up on time and explained everything in detail. I will definitely call this company if I need any work done again.
James came out and was so courteous, friendly and helpful. I would recommend having James give an estimate. The estimate was affordable and James was very kind and good to deal with.
I had a relatively small cedar siding repair done to my home by Kirkin, and I was absolutely thrilled with the process and results produced. I have a 200 year old home and the permitting process and attention needed one the work were both critical - something not everyone is really equipped to work with, which I learned after I had previously tried working with another large contractor in the area. However, the people I worked with at Kirkin excelled in squashing my worries in both of these areas.
James, who came out to do both the estimate and the job itself (a very good indicator for me), was an absolute class act. He was honest, friendly, patient, and really demonstrated and care and interest in providing the results I was expecting. Beyond the personality, him and his helper Juan produced excellent work and treated the area and house with care and respect.
Everyone else I worked with at the office followed a similar suit, answering my questions, providing updates to coordinate timelines with other contractors I have scheduled. Chelsea, Tina, and Melissa were a few of the names I recall, and they took were all very friendly and eager to deal with my supply of questions and concerns. I do most of the work on my home myself because of the special attention and creativity that maintaining a historic building requires, but I've now found a group of good, hardworking people to help me and it's a great feeling. They have previously worked on my Mother's home and I'll be encouraging friends and family members to look to Kirkin for future exterior work. Thank you!
I called not knowing what I would get. Service from large companies is waning! Zach P and I went back and forth. We talked in person . He gave me relevant information to make a good decision. What we both decided that insurance companies are calling many shots. USAA did the number on me, which makes it more difficult to put on a half of roof. Zach has checked in on me to see how things were progressing. This has been a couple of bad weeks for me as it comes to the cost of a new roof(half a roof) that I don't need..
If/when it is forced down my throat to get a roof, Zach is one of the first people I will call.
thanks,
R. Polecaro
I’m very pleased with the work done on my roof, Melissa made communication seamless, my options were clear and affordable I’d recommend these guys for anyone needing a new roof. Very thankful for this company
Zach did a nice job evaluating my roof. He was professional and even went into my hot attic to check the ventilation. Highly recommend. Good communication on the back end from the office staff. Workers were very respectful and cleaned up nice.
I had the pleasure of working with Kirkin for a roof replacement.
There was a wind storm with damage across our roof. This required an insurance claim. From the start, Dan and Andrew were there to support us by collaborating with our insurance claim adjuster. This was lengthy due to insurance attempts to cut-corners, and even suggestions to ignore code.
Kirkin brought expertise to support proper installation per code and the need to resolve the damage properly. We were fortunate to receive a full roof replacement minus the deductible.
Andrew was patient and persistent in driving the claim to completion. The Kirkin office team proided the requested support and handled the details. This was reassuring since as homeowners we are not qualified.
The roof looks amazing! The Kirkin Team was fantastic!
The roofing team was here by 7 AM daily and completed the work in @ 1 -1/2 days. Our roof is very steep.
Care and consideration was really appreciated.
Our home has significant gardens and stone-filled beds with 50 custom plants of various sizes. The plants were specially ordered and installed by a landscape designer. To avoid potential damage to the plants, 4 x 8 sheets of plywood were "tee pee" built over the plants to ensure no damage was possible. They also used very large tarps to slide the shingles away from the home.
The team was very clean making sure to magnetically collect any nails from the old roof and tidied up the yard before leaving. The dumpster was placed on the road to avoid potential damage to our new driveway. The team used wheel barrels to shuttle shingles to the dumpster. That extra effort was appreciated.
I recommend Kirkin for a quality roof at a reasonable price. Our roof now has a long-term warranty.
Sincerely,
Harry
Kirkin Exterior replaced the roof on our home after storm damaged it. The entire experience from the estimate to the follow-up once the job was completed was very professional, great communication through the entire process. The crew showed up early, finished ahead of schedule, cleaned up all areas very thoroughly once the job was completed. I will be using them again for other home projects.
As the owner of a very busy local real estate team, we are proud to recommend Kirkin Exteriors to our clients because we know they will get the best possible pricing and service possible! The people at Kirkin are all very responsive and act with integrity in all facets of their business. Kirkin also is first to step up and support the community when it comes to fundraisers or hardships, and that is something that is near and dear to my teams mission as well. For all your homes exteriors, be sure to call Kirkin! And of course if you want to buy or sell real estate in Delaware, please google my team, Megan Aitken Team by Keller Williams Realty!
I had Kirkin come out diagnose the problem with my ten year old roof that was leaking. They did and proposed to fix it for over 3k. The first time it rained after they allegedly fixed it water came in in multiple places. Spoke with the GM Andrew Minear and he had the audacity to say they would come back out and charge me more to fix what they already charged me to fix.
I will NEVER use them again. I do not trust them to do a good job and honor their work. See BBB reviews on this company.
Remarks after Kirkin's response:
The only confusion is on the part of Kirkin.
The worked requested and contracted for was the exact same area that continued to leak. It speaks volumes when a business does not honor its work. It represents very low integrity and a lack of pride in the workmanship.
Of course it is convenient but not accurate to send a self interested party (its an employee)out to say what you want them to say, but the reality is the work was shoddy and did not solve the existing problem. I will never use your company again. Buyer BEWARE.
They were able to get everything done in one day! Professional and polite. They cleaned up well. Our roof looked amazing and the price was awesome! Definitely recommend.
5 stars is not enough! Kirkin recently replaced my roof & shutters and we are extremely happy with the results! Not only were they easy to work with but they were also affordable and efficient! Definitely a top notch company! Thank you Kirkin!
if every company behaved like this one does, you wouldn't need to look at reviews. they did a great job on my roof and gutters. they were fast, and they did an awesome clean up. it's no fluke. the reason i called them is because they did my friend's house, sun room and garage. when i saw how that job went, i wanted the same level of service, and i got it.
Recently had a roofing repair completed. Kirkin Exteriors was efficient, courteous and very easy to deal with. Highly recommend, quality craftsmanship and professionalism from scheduling to service.
I recently had my home's siding partially fixed , and unfortunately, the experience was far from satisfactory. The workmanship was subpar, with noticeable inconsistencies and I continue to have leaks from areas that were not in the initial area of the issue . The job were poorly done, and there are leaks in several places. Additionally, they’ve come twice after the initial work, after each visit, things appears to be worse then they met it. I was then told there have to be a new estimate ,which will cost me more for a job that was not done properly. Communication with the contractor was challenging, and addressing concerns proved to be an uphill battle. Overall, I cannot recommend their services based on the disappointing outcome of the siding job.
Today I met with James concerning a leak. He arrived on time and was a pleasure to deal with. He thoroughly explained what was the cause and went into detail as to what the repair would be. He is very knowledgable and was able to quickly identify the issue. Overall a very pleasant meeting.
The process for obtaining permits and loans is complete, and I couldn't have done it without the support and guidance of Dan, at Kirkin Exteriors. The integration with GAF and their electronic installers was also a smooth transition. My family is excited about the finished roof and solar shingles. Stay tuned for solar performance results.
I recently hired Kirkin for a third time, again due to storm damage to roof shingles. Once again, the work was well done, quickly, at a reasonable price and with the utmost professionalism and courtesy. Also, Kirkin is great about communication. A+.
Kirkin has been professional and provided quality repairs on our roof on 2 separate occasions when we had storm damage. Price was reasonable.
This business (Kirken) should be the model of how great businesses should be run. Dan answered my call personally, returned my call within 15 minutes, and scheduled an appt convienent to my hours.
Dan is a true professional at his craft. He took the time to explain every aspect of the job from start to finish. When we needed questions answered his office was prompt with responses.
This is a business I would be proud to recommend to anyone in the need of roofing, siding, windows, gutters. Dan called me or texted with any updates and changes that were needed. Fast! Efficient! Friendly!