Keene Chrysler Dodge Jeep Ram

Thank you to Steven who helped me get me do what I thought was impossible! Trade in my upside down car for a new jeep! Steven pushed to get me top dollar for my trade in and gave me a great deal on the jeep!! What a fabulous job and excellent to work with!

We just purchased our 3rd New Vehicle here. We always get a great deal and great service after the sale. Phil is our sales person and treats us like family. We enjoy this dealership and always enjoy our visit here.

Phil made my experience very enjoyable and was very appreciative of his efforts. The only glitch was the lack of communication in regards to obtaining my copy of the RI RMV title & registration form with the insurance stamp. I had inquired twice of how I would receive my copy. No explanation was ever given. Had to contact my agent then return to the dealership for the finance managers signature. MA only gives seven days to complete registration.

Phil was a great help in getting us just what we wanted and is still reaching out to make sure everything is going good with our new jeep. Thanks Phil

Everyone was friendly, but I had many issues with the lack of communication. My car was there for two full days with no updates. I was told they’d let me know when a part arrived. They estimated by the weekend or early the next week but a full week passed with no calls. I had to keep reaching out just to get basic information. In the end, my car wasn’t fixed for nearly three weeks because of the delays here.

The manager eventually called me, but it felt like unless you knew exactly what to ask, you were left in the dark. They also completed a recall without my permission, even though I brought the car in for a separate concern.

While the manager clearly explained the process and pricing at the end and expressed that “we’re human and can do better” which felt no one truly took accountability for the communication breakdown. Due to this experience, I no longer trust this dealership and won’t return. The time and effort I spent just trying to figure out what was going on ended up being costly, and I didn’t even get my car repaired.

Though I love Jeep brand vehicles, this experience has opened me up to explore other options. I’ve since found a mechanic with better rates, clear timelines, strong organization, and respectful communication…..including calling to ask for permission before doing anything extra.

This proves you don’t have to accept poor customer service there are better options out there. Communication is ! Thank you.

To your response: Thank you for the response. I understand that recalls may be necessary, but I believe customers should be informed and given the choice before any work is performed especially when it’s not the reason the vehicle was brought in. In my case, that communication never happened. Regardless of intent, this should’ve been a conversation, not a decision made on your team’s behalf.

It’s not just about what was done, but how it was done without permission or discussion. Respectful communication and transparency matter just as much as the work itself.

I would like to thank Keene Chrysler Dodge Jeep for their expertise in helping me make a decision on a new vehicle. Trinity Griffin was my salesman and I would recommend him to others as he is very thorough and patient. He wants to make sure you are happy and well taken care of. They want you to be happy with your decisions!

My wife & I needed to replace our car and so we spoke with the folks at Keene Chrysler Dodge. Their Sales Team was amazing. From the General Sales Manager (Duston) to our Sales Consultant (Brian). The whole experience was quick, positive and stress-free. They answered all our questions and treated us with respect. I would encourage you to take all your vehicle needs to Keene Chrysler Dodge.

Steven Robinson, our sales representative did an outstanding job. He was very knowledgeable and answered all of our questions in a timely manner. He took care of everything and made the buying experience a pleasure.

We were looking for a truck and we had one in mind that we saw on the lot. Trinity came out helped us right away, was very polite. Talked to us about the truck and what the truck offered.

We did buy the truck, Trinity made us very easy and the other staff. Definitely would recommend this dealership and their staff to anyone!

Phil listened to what we were looking for and found us the perfect Laredo!! We love it and agree our best vehicle purchase experiences have been in Keene.

My husband Charlie and I are from Vermont and had a negative experience with a dealership there. We had an issue with an intermittent problem that after two repairs and $1200 the problem still existed. The general manager, seemed concerned and offered to "pay half " for another try, that still was not guaranteed to work, for another $500.
We contacted Jeep and they were very helpful and open to us going to another dealership.
The drive was farther but worth it.
Craig Korpi and Jeremiah Collins were a breath of fresh air! They
listened to our information and diligently searched , diagnosed, discovered the problem and fixed it! They were courteous, kind, respectful, professional, and thorough.
This dealership cares and we will continue to support this business that truly puts their customers first.
Thank you for a great experience that has renewed our faith.

Almost entire transaction done via internet and phone. Phil was a great salesman and followed up on any issues. He even came in on his day off to do a road test. Great dealer!

An overall great experience with the staff at Keene Chrysler Dodge Jeep Ram. I worked with Sales Consultant, Tim Harrington to place an order for a new Jeep Gladiator. He spent time with me to share all available options and ensure the vehicle would be built to my specs prior to placing the order. When the vehicle arrived, we negotiated a fair price, reviewed purchasing and leasing options, and closed the deal. This is my second time working with Tim Harrington, Sales Manager, Paul Blanchette, and General Sales Manager, Duston Blanchette, and I recommend this dealership for their professionalism, knowledge, and no hassle approach to selling vehicles.

Staff was nice during the sale but after has been kind of an off and on. Before I purchased the vehicle I did note some transmission issues, I was told the open recall would fix it. It has not, I also told them about a vibration issue, after having Ford look at the vehicle it was determined that the tires were bad ( choppy) and needed to be replaced. Mind you this is all in 2-3 weeks sense purchase, I’ve yet to make my first payment. Was told that service would be getting in touch with me soon to help, I’ve not gotten anything from them at all, even though a salesmen said the GM would be on it. Now some of this I should have caught but did not. It happens. I was told I wouldn’t be sold a vehicle unless it was perfect. Here we are and I am looking into getting the transmission replaced, tires, and some other odds and ends. I may have gotten them on a bad day, but just be extra careful when buying and double and triple test drive and take it to your own mechanic to have things checked over.

Edit to add more details. The truck as “as is”, but I was also told by the salesman that the vehicle would be perfect and have no issues before I purchased it. ( 20,000$) truck. I understood that there was not a warranty with the vehicle and that was fine with me. What wasn’t fine was the issues I brought up even before signing, but was told it would be fixed with the recall. I also think it’s not ok that the truck was sold with an inspection sticker and bad tires.

Stephen Robinson at Keene Chrysler was the most pleasant sales rep I've ever dealt with. I've purchased several cars (at other dealerships) over the years and this is the first time I didn't feel like I was being pushed into something I didn't really want or need. Keene Chrysler treated me fairly to ensure that when I drove off the lot, I was a satisfied new Jeep owner. If you're in the market for a new or used vehicle, I highly recommend you ask for Stephen personally!

I was so very pleased with how Tim Harrington treated me, he wasn't pushy, or in any rushing me. I was treated so nice, Tim was very informative and a very good salesman. I would highly recommend him to friends and family. In all the three people I did meet were all, what I would call special. Heather was the most organized financial person I have ever met. In closing I would give Keene Chrysler a 9.9 for their good job. Thank you all for you kindness.

Was a great experience working with Steve and the other members of the dealership. Everyone was friendly and helpful and it was a great overall experience.

My husband and I worked with Steve Robinson on the purchase of a new jeep. He was honest nice and had excellent customer service skills. We couldn’t be happier working with him. My husband’s family has used him for many many years and we wouldn’t work with anyone else. Best of the best.

I had a wonderful existence with all I spoke & dealt with! The transaction went smoothly & I highly recommend them at Keene CDJR! I love my Trackhawk!!!

Working with Stephen Robinson and Heather at the Keene Chrysler Dodge Jeep Ram in Keene was a delight. Excellent service, communication and execution.

Phil made sure I got exactly the vehicle I was looking for at a very competitive price.
I recommend seeking out Phil if you’re in the market for a Jeep or Dodge.

Bought a used suv for my daughter here. We were naive, the car was "as is". Was around $7k. It would not pass inspection in Mass. Cost a little over $3k just to get it to pass inspection. After a few months of driving and another thousand in repairs and then transmission failed. Now will cost another 5k+ to fix. We reached out to the dealer and they would not help. Bottom line I hope nobody else falls for the scam that we did. "As is" means you are getting screwed over. It is really sad that you can't trust a car dealer. I would not recommend this place to my worst enemy.

**Update**
The dealer offered us $1000 to take my review down so I did and then never paid us. They took advantage of us twice. So I put it back up...Not an ethical place.

My husband worked with Phil to purchase a new RAM Promaster 3500 van for his business. Phil was always prompt in responding to our emails and my husband was able to secure the purchase within 4 days! The paperwork went smoothly & Phil went over the van with us before we drove it off the lot and encouraged us to reach out if we had any further questions. As vehicle buying goes, this was a very positive experience!!

I recently purchased a new truck and everyone was very informative and friendly. I had a good experience at the dealership

We just bought our second Jeep from Stephen at Keene Chrysler. As always, he made it easy and comfortable. We are really enjoying our new Wrangler. Thank you!

My 2nd experience buying a Jeep from S. Robinson at Keene Chrysler Dodge Jeep Ram was as perfect as the first time; 10 years ago. I appreciate how they listen and paired me with the Jeep I was looking for!

Ill start this off by saying. I am 1000% at fault for doing a as is deal and taking a salesmans word ( my fault 100% ) now im replacing a head cams and rocker arms at my own expense. After having the vehicle for 3 days. " im sure you can fix it " thats what my salesmans response was. facebook market place seems safer nowadays. But if you ask them they did me a favor by dropping the price by 3 grand. If it wasnt for the parts department doing me a solid im not sure what i would do with this vehicle. Luckily they were the only ones willing to actually help and it wasnt even there responsibility.

Sales and service team are always friendly and helpful! We have been going to Keene Chrysler Dodeg Jeep Ram for new, used vehicles, and repairs for over 7 years. Thank you all for treating us like a valued customer.

Buyer beware: Jeep Wrangler 4XE are very fickle vehicles that do not work as intended in the New England climate. On a most recent service the oil change light was not turned of and I found out all 4 shocks were blown and defect and the vehicle would not pass it's safety inspection. Parts were to be ordered in a week, and I requested to be emailed as soon as that occured. A month later no email. Finally they confirmed they had the parts but it would be 10 days or longer to install them, even after waiting 5 weeks for my vehicle to be repaired by warranty. After several emailed Jeremiah the srvice manager has determined that my vehicle will not be fixed by the dealership after no effort has been made to them to fix it, nor would they confirm a date & time. The reason is that if you are not happy with a lack of service at this dealership you are not welcomed as a customer. The vehicle has 4 blow shocks since the 4XE Jeep was poorly enginerred and it will not pass safety inspection. For 5 weeks I've had to drive under this condition and zero effort to assist in anyway was made by the dealership. Very odd, but this is what this dealership seems to be about. Another note is that they suggest leases through ALLY which do not allow you to easily trade the vehicle in. Other leading dealerships in the Keene area would NEVER subject a customer to either of these problems.

Conversely the sales department was always happy to research, address issue, and add value.

Original: "Service department, and finance department are awful. Sales guys are nice."

I visited this dealership simply to talk about the possibly of me moving into a new vehicle, when my car wouldn’t start at their lot, their General Sales Manager made it his primary goal for me to have a reliable vehicle regardless of brand. My car was in and out of the shop in an hour with no prior appointment. The effort put forth to a customer that just walked in the door shows the dedication they output towards providing a better experience for all customers!”

Thank you so much to Keene Chrysler for the new vans, at Finley construction our foremen have been putting them to great use and the vans have been a great reliable method of getting our necessary tools and supplies to job sites and estimates on our schedule

An amazing dealership with great staff! We have purchased 3 vehicles from this dealership and always recommend them to people car searching. Always a good experience. Warm and inviting show room etc.

Great dealership. My husband bought a truck from them and they have always been great to deal with for service after the sale as well. Very friendly and quick to return calls. Upfront and honest when negotiating and willing to work with you.

Thank you Keene Chrysler. Called into the service department and spoke to Craig Korpi. Very friendly and was able to get our truck in quickly. Once the truck was dropped off they was able to diag the issues and get it fixed. We appreciate your wonderful staff and mechanics.

I have had my car worked on many times here and talked to my employees in the dealership. Every time I walk in any of the doors it’s a nice face greeting me and I always feel welcome. Service department is quick and does a quality job, prices are spot on. Hands down the best dealership experience I’ve had! I highly suggest to anyone looking to buy, replace, or get a vehicle repaired that you go to Keene Chrysler!

Went to this dealership yesterday 2-15-24 because of a particular jeep which was HEAVILY discounted. I drove 50 miles to see this jeep. I have a dealership 3 miles from my house, by the way.
I got there and drove the jeep. When I pointed out the HUGE discount which was on their ad they said it was an error. Yeah a $7900 error and then they offered me 4500 less than my trade was worth. They deleted this "typo" immediately . Good thing i had a picture of it beforehand .Go elsewhere if U are looking for a jeep. This place is untruthful and shady.

Tim Harrington at Keene Chrysler was amazing! Great customer service. Looked out for me through the whole car buying process. Even went above and beyond to find me exactly what I wanted at another dealership and drive it back for me. I LOVE my new Wrangler!!!!

I bought my 2020 trailhawk just this past Friday. I had the absolute pleasure of working with Phil. Now I know most people hate going car shopping, especially me but Phil made it the most amazing experience and he is awesome! I highly recommend you come here to work with him. Not pushy, very kind, and one hell of a conversationalist! Hands down best conversation and entire experience I've ever had with a dealership in my life. You won't go wrong with him!!

Dustin(might be spelled wrong) was so nice and great to meet, and Heather as well, very sweet and explained everything financial wise. 10/10 would recommend Keene!!

Purchased my 2023 Dodge 2500 from Phil in Sales; best salesman I've ever had. Not pushy, and very accommodating. Financial Manager also wonderful! I highly recommend this dealership. Good service lives here people.

Do not sell your vehicle to these guys, they will take advantage of you , the will lie to you, I don’t recommend this dealership at all.. poor customer service….i posted this on my Facebook and come to find out, lots of people have had a lot of problems with this dealership

We had a wonderful experience, everyone was so friendly and helpful. They took the time and effort to help us find exactly what we were looking for and never pressured us on something we didn’t want.

Tim responded to my initial interest with email messages that were informative and respectful of my situation at the time. His ongoing initiative and responses were helpful to the decision making process. He offered next steps and clear intentions of the dealership and himself. Tim was patient and relaxed in giving orientation to us about the vehicle.He is definitely a valuable asset to the company.

Phil was fantastic, great personalized service and attention to detail! He understands what tradesmen want out of their vehicles and has a great network of vendors to connect them with. Couldn’t have completed our custom work truck build without him

Thank you ,Phil Castelli and Paul Blanchette for your patience and for all your help.I highly recommend this place to buy a car.And I am a very picky customer.

Had a great experience buying a 2022 Promaster City (shout out to Stephen, you're awesome) this is one of the better dealerships I've bought from

Awesome experience! This was my second purchase in 2 weeks from Phil and the team there. Absolutely painless and professional across the board. Highly recommend

I saw Steven Robinson to help me find cargo vans for my construction company. This was a very friendly and no pressure buying experience. He found us just what we needed and helped facilitate the purchase with all of the vehicle information we needed to get financing in order. He checked in and made sure everything was going smoothly and had our vehicles ready when it came time to make the purchase. Excellent!!

This was probably the best car buying experience I've ever had. Brian was a great advisor (note: I didn't say salesman!). He was a great listener and provided a ton of excellent and professoinal advice before I bought. He was even better after the sale, sitting down with me in the vehicle to walk me through the entire menu of options in my new vehicle.

My daughter brought her Jeep Wrangler here. After throwing a bunch of pots at radiator water pump thermosthat, they came up with the conclusion. It had a plug block. I worked on cars my entire life and never. Ever saw a plug block even from a junkyard motor? They do not have the knowledge to do headgaskets on jeeps they are totally incompetent. Try getting ahold of the no reply back? Just blew me right off. Not a great place to deal with if you want something fixed. Obviously, they do not know how to fix vehicles, just parts replacers. And total incompetence from the owner on down. Finally, if you all lack the experience to diagnose the vehicle ride, it took me in another shop in cane about 15 minutes to figure out what's the head, gaskets? And that's without replacing anything. It was so simple. It was pathetic you've ever heard a dive or what? We call the narrative a sniffer that goes into the radiator

I have been a customer of Keene Chrysler for many years and highly recommend them. The staff there makes you feel important and try in every way to fit you to the right vehicle and deal . They are very knowledgeable about the vehicles they sell or lease. The other departments besides sales also have a great team of knowledgeable staff.

Just got my new 2023 Jeep Grand Cherokee that I custom ordered and couldn’t be happier. Great experience from start to finish working with Phil Castelli in Sales. Thanks !!!!!

Every was very friendly and professional. Fran was able to find the perfect truck for us. We were able to take our new truck home the same day!! I highly recommend this dealership!

Brian is a great person to deal with when purchasing a vehicle. Just purchased a Jeep Gladiator and he knew every little thing about it. Everything was well explained to us. The Gladiator is our 3rd purchase with Brian. He has a great personality and is so knowledgeable when it comes to vehicles. We just love our new Jeep!

Absolute horrible experience with service department. 2.5 hours after being told 1 hour. I am better than you service tech needed to tell me why I am not right. Way overpriced, I mean seriously $100 for a 6 qt oil change on a brand new truck. Get the heck out of here. No response from management on questions I asked. First Ram truck and if everyone that is part of Dodge/Ram is like these guys it is my last.

They didn't check my vehicle, had to tighten all lug nuts, had to top off oil myself, never checked any other fluid levels/tire pressure/brakes and pads. Like the literal easiest things to. Heck when it's on a lift. God I hope it is only Keene NH Dodge, Jeep, Chrysler, Ram that is absolutely horrendous for service...

I drove two hours to look at and purchase a used Ram 2500 and i was not disappointed! In fact, the vehicle was better than expected in every way. I had my eye on a few vehicles and ultimately selected Keene CDJR as my first choice because of my sales consultant Tim Harrington. He's a no nonsense, down to earth individual who treated me with respect and as if we had known each other for many years. He goes the extra mile and i highly recommend you ask for him as he is top notch! The other staff I met, again, all supportive, friendly, courteous and genuine. Go to Keene CDJR, you will not be disappointed!!!!

Love Keene Jeep. They have been amazing to me and my mom. I brought it on Tuesday night for an appt I had Wednesday . They called me about an hour after I dropped it off to say it was ready. Thank you!!

Great sales experience - stress free! Will have to wait and see how the installation of the accessories goes with the service department.

Excellent purchase experience from Keene Chrysler, Dodge, Jeep, Ram! Our Salesman, Stephen Robinson, was first-rate: punctual, patient, competent, and creative; thank you Steve! The Sales Manager, Paul Blanchette, worked with us to structure a purchase agreement we are happy with. And, the Owner of the dealership, Mike Korpi, got directly involved in our purchase to ultimately make it happen.

As a customer, you can really tell that Keene Chrysler, Dodge, Jeep, Ram is family-owned car dealership, which is such a nice change from the majority of corporate consortiums that predominate the current car dealership industry.

Highly recommend Keene Chrysler, Dodge, Jeep, Ram for your next vehicle purchase!!

I could not be happier with my purchase, excellent customer service.

Edit: Returned to purchase another vehicle (Jeep) years later, still the same amazing staff, worth the multi-hour drive for me to get here. I will always buy my vehicles from here. Stephen is top notch!